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We did the self guided tour. There was plenty of information about WW2 and how Schindler saved his workers. It wasn’t easy buying tickets. We pre booked online but two days later was told that time wasn’t available. Instead of giving an alternative they just showed every slot but when clicked on, it wasn’t available. Ended up using a tour company instead because it was so hard to find an available slot.

We were giving the choice of going with a guide at no extra fee- but the tour was crowded and moved quickly, with not enough time to view the exhibits and it didn't allow us to go back and see the film at the beginning. I think I would have preferred to go thru at my own pace

Words cannot do the Museum justice. A must if visiting Krakow.

+10

We booked a guided tour as we believed it was the only option available as we booked last minute. (There were no tickets available on the museum website and the only tickets available through booking websites all involved guides.) However, when we got to the museum there was a queue of people, who were just waiting to buy tickets only. The people I spoke to said they’d had to wait half an hour but they did get in. Our tour guide was efficient and open to questions. However, the pace of the visit was too fast and we were unable to read the displays at leisure. At the end of the tour, we went back to revisit some of the exhibits (though we were possibly not meant to). The museum was informative about life in Krakow during the war and to a lesser extent, the part Schindler played in it. It left us wanting to find out more about the history.

A well presented exhibit on Schindler and his workers and the conditions they had to survive in.

Great museum although it was much too rushed. The exhibits are all in small rooms and with 25 people in the group there was often insufficient room for the group to fit and hear the guide. By the time you got to the room the guide was moving to the next room so you were oblivious to what was said. As well the guide spoke way too fast for having a Polish accent so it was difficult to understand it even if you were close enough to hear her. There was no time to read and digest the exhibits. I would not recommend a guided tour. We tried to go in on our own and were told we had to buy another ticket and wait in a huge cue outside with no guarantee we would get in waiting the day away in the line. Apparently they let one or two into the museum in between guided tours but they wouldn't really say how it works. Nothing was learned on this tour after having done the Auschwitz Tour and the Jewish Quarter walking tours. As well very little of this tour focuses on Oscar Schindler. The Museum should get a location that can handle the amount of people that want to visit and truly pay respect to the history of it allbh allowing people the time required.

Tickets were provided the day before via message/text. Super easy to download the pdf and walk right in without waiting in a line

Had a booking confirmation back in February for Schindlers Factory in late July, 2 adult tickets with a tour guide. This was cancelled by Viator the day before the visit. I booked again but made a mistake with the date. When I realised they would not offer a refund at all. It’s ok when they cancel having confirmed the trip but if you make a mistake you go not chance. Do not go through VIATOR, your contract you think is with them isn’t they pass your order on to others but don’t tell you. AVOID VIATOR.

Not worth the visit, if you do go remember your ID as had to go away and come back, missing our tour we had paid extra for.

It was good but a lot of information. Especially after seeing Auschwitz.