プラハ・ホップ・オン・ホップ・オフツアー（リバークルーズ付き）

Thank you for your feedback! We’re pleased to hear that you found the tour easy to use and a helpful way to explore the city and decide what to visit. That flexibility is exactly what the experience is designed for. We hope to welcome you on board again soon. Andrei@BigBusTours

Thank you for your feedback. We’re very concerned to read about your experience, particularly the issues with signage, the commentary being out of sync, and the interaction you described with the driver. This is not the level of service we aim to provide. Route adjustments can occasionally be required due to local conditions such as roadworks or city restrictions, but we understand your frustration, especially when this isn’t clearly communicated and results in inconvenience. The situation you described, including being passed by a bus and the driver’s behavior, is especially disappointing and does not reflect our service standards. We also appreciate you highlighting the impact of the weather and waiting times, particularly given the members of your group. This context is important and will be shared with our local operations team for review. Your feedback has been escalated internally so that these concerns can be investigated and addressed. Alex@BigBusTours

Thank you for taking the time to share such a detailed account of your experience. We’re very sorry to hear that your day did not go as planned, especially as you clearly approached it with a well-organized plan to make the most of all routes. We understand how frustrating it must have been to encounter delays, missed buses, and inconsistent service between the lines, particularly when you were trying to follow a structured itinerary. Your experience with the Red Line is especially concerning. Waiting extended periods for buses that did not arrive, followed by further delays and disrupted service, is not the level of reliability we aim to provide. We also regret that the impact of these issues prevented you from enjoying other parts of your ticket, including the river cruise. At the same time, we appreciate your kind words about the team on the Green Line, and we’re glad that at least part of your journey reflected the level of service we strive for. Your feedback highlights important areas where we need to improve, including service frequency, consistency across routes, and clearer communication around delays or disruptions. We will be sharing your comments with our operations team so that this can be reviewed in detail. We truly understand how disappointing it must be when an experience falls short of what you have come to expect, especially when you have enjoyed similar services elsewhere. Thank you again for your honest and constructive feedback, as it helps us improve. Flavius@BigBusTours

Thank you for taking the time to share your experience in such detail. We are deeply concerned and sincerely sorry to read about the situation you have described. What you have reported regarding the behavior of our staff, including allegations of discrimination, intimidation, and unprofessional conduct, is extremely serious and does not reflect the standards, values, or level of service we expect from anyone representing Big Bus Tours. We want to be very clear that we do not tolerate any form of discrimination, harassment, or disrespect toward our customers. Every guest should feel safe, respected, and treated fairly at all times. The incidents you described, including the handling of your valid ticket, the manner in which you and your family were addressed, and the escalation involving threats and inappropriate comments, are deeply concerning and should not have occurred. We are also very sorry to hear about the confusion regarding ticket validation and the inconsistency in how this was handled across your journey. Clear communication and consistent application of procedures are essential, and we regret that this added to your distress. Additionally, your feedback regarding your attempt to contact customer service is particularly troubling. Being treated disrespectfully when trying to raise a concern is unacceptable, and we sincerely apologize for this experience. Please be assured that your feedback will be escalated to senior management for a thorough and urgent review. Situations of this nature are taken extremely seriously, and we are committed to investigating this matter carefully and taking appropriate action. We truly regret the impact this experience had on you and your family. Thank you for bringing this to our attention, as it highlights critical areas where we must improve and ensure that all customers are treated with the respect and professionalism they deserve. Flavius@BigBusTours

Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the flexibility of the tour and the freedom to explore the city at your own pace. The hop on hop off format is designed exactly for that purpose, allowing you to discover the sights that interest you most while traveling comfortably between them. It’s wonderful to know that you were able to make the most of your experience and enjoy your journey around the city. Thank you again for sharing your thoughts, and we hope to welcome you on board again soon! Flavius@BigBusTours

Thank you for your feedback! We're sorry to hear the timing between commentary and sites made it difficult to follow along. We understand how that can affect the experience. We appreciate you sharing this with us and will pass it on to our team for review. We hope to welcome you back for a smoother journey next time! Denis @Big Bus Tours

Thank you for your kind feedback! We’re delighted to hear that you found the tour easygoing yet reliable, and that everything ran on time. It’s especially wonderful to know that Lina made such a positive impression. Her enthusiasm and knowledge truly help make the experience memorable. We’ll be sure to pass along your kind words to her. Thank you for recommending her to other guests as well. We appreciate you taking the time to share your experience and hope to welcome you on board again soon! Flavius@BigBusTours

Thank you so much for your continued trust in Big Bus Tours! We’re absolutely delighted to hear that your experience met your expectations and that everything was well organized with no issues. It’s especially meaningful to us that you choose Big Bus in multiple cities—your loyalty truly means a lot. We hope to welcome you on board again soon for another smooth and enjoyable tour in your next destination! Flavius@BigBusTours

Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered, particularly with the Dutch audio not working as expected. We fully understand how disappointing it must have been to receive only music instead of the commentary, as the audio guide is a key part of the tour experience. We’re also extremely concerned by your comments regarding the handling of your complaint and the partial refund. This is not the level of service we aim to provide, and we sincerely apologize for the frustration and inconvenience caused. Your experience does not reflect our standards, especially when it comes to resolving customer concerns fairly and respectfully. Please be assured that your feedback has been taken seriously and will be shared with the relevant teams so we can investigate what went wrong and ensure improvements are made. We would very much appreciate the opportunity to review your case in detail and make things right. Please contact us directly with your booking information so we can assist you further. Once again, we sincerely apologize for your experience and thank you for bringing this matter to our attention. Flavius@BigBusTours

Thank you so much for your kind words! We’re truly delighted to hear that you had such a wonderful experience with Big Bus Prague. It’s especially rewarding to know that our team helped make your tour feel immersive and enjoyable—our staff take great pride in creating memorable experiences for every guest. Your strong recommendation means a great deal to us, and we’re grateful you took the time to share your feedback. We hope to welcome you on board again for another fantastic journey in the future! Flavius@BigBusTours