It was a good expirence in general. Pancho and Brazil were great.. but William the photographer has no reason to be there.. he takes pictures for a high cost and he should take care of what and how he says it... It seems he is looking for party instead of giving a good service..
V
Vidya_P
September 30, 2026 · via Viator
Lots of add on costs!
In all honesty it was the simple pleasures that made this a great experience for me. The beautiful beach at isla mujeres. White sand crystal clear water no seaweed at all. U do have to pay to rent beach chairs and if u get hungry again u have to pay for food at the restaurants. Watching the sunset from the boat was beautiful. I didn’t like the price hike to rent a golf cart. 100$? Walk down the street and get one for 30$ instead. On top of the cost from Viator for this excursion, it’s an additional 53$ at the marina for something else. A fee maybe? Can’t remember. The alcoholic drinks were so watered down you weren’t able to taste anything but juice. Absolutely Terrible. The buffet was also very sceptical. I would advise to bring ur own bottle of liquor and snacks.
M
mackenziel397
September 27, 2026 · via Tripadvisor
Incredible!
Very great value for money. Informative and helpful guides
D
donna_t
September 16, 2026 · via Viator
It's a long day....
The crew was amazing! Daniel was so sweet & helpful & tons of fun! However....we were there in Sept & it was SO hot. There isn't enough shade on the catamaran for those who didn't want to bake in the sun. Also, not enough filtered water. Normally our group does enjoy lots of cocktails, but it was just too hot to drink alcohol that day.
Lunch on the private each was ok....definitely not great.
Our group of 4 booked an extra golf cart tour of Ilsa Mujeres with another group of 4 and Daniel led us around the island & pointed out lots of fun things we'd never find/know on our own. Each golf cart could seat 4 people. But my main concern, as a passenger in the back, was that there was no bar or protection in the back as most of the other golf carts on the island had. I was so worried about falling off the back on the bumps that my husband & I moved to Daniel's golf cart because I felt so unsafe. Thank you Daniel for offering the switch!
Overall, it was just a long day. We chose transportation to the dock from our hotel (def recommend) which picked us up at 9:05 then right to the dock since we were there final pick up. But lots of standing around time waiting at the dock before we left. Once on the water, we went to the snorkeling site which was amazing! Water was crystal clear & we saw underwater ruins & tons of colorful fish. Daniel & the crew kept a close eye on us all for safety & were always present. Once back on board we went to the lunch site where there seemed to be a lot of waiting time. Back on board to move to a different part of the island where we were for about 1 1/2-2 hours. Then more waiting to get back on board. We just felt like it could have been a more streamlined, shorter excursion -- but maybe because it was so hot we were having a hard time.
We were the first stop on the way home from the dock but didn't get to the hotel until almost 6:30. Like I said, it was a very long day!
If you do the trip, be prepared for the long day and LOTS of direct sun. We knew about the extra fees at the dock at the dock due to another reviewer but were also reminded of it by text from the company. The fees were an add'l $53 USD/person which we paid in cash upon check in. The price for the excursion was very reasonable for the long day - but my group would have been happier if it was 2 hours shorter
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cesblock
September 6, 2026 · via Tripadvisor
Great!
I really enjoy the trip! Great staff and nice visit to Isla Mujeres
R
Rich_M
August 17, 2026 · via Viator
Fun times
Had a great time. The crew was fun and the water was beautiful. Isla Mujeres was fun!! Lots of tequila tasting!!!
事業者からの返答
Dear Rich,
Thank you so much for taking the time to share your experience with us!
We’re thrilled to hear that you had such a great time aboard the catamaran and enjoyed the beautiful Caribbean waters and the fun atmosphere created by our crew.
It’s wonderful to know that you also had a great time exploring Isla Mujeres and enjoying the tequila tastings along the way! 🌴🥃
We truly appreciate you choosing to spend your day with us, and we hope to welcome you back to the Mexican Caribbean for another fun-filled adventure in the future!
J
Jonathan_M
August 17, 2026 · via Viator
Not Great
Overall not a great trip although staff were nice and friendly.
1. Tax was $53 each before setting off (should be between $20-$25 each based on what I have read)
2. Catamaran was old and in poor condition (broken windows and a broken net at the front)
3. Snorkelling was very brief and busy. Spent 30 seconds maximum at one small section of the underwater museum.
4. Ice Bar / Food stop not great - just a very hot/sandy buffet with a large freezer ("Ice Bar") to stand in.
5. Free swimming / free time was very restricted and limited. 10 mins swimming was allowed and it had to be where you were told to go.
6. Isla Mujeres was obviously beautiful but so overcrowded it became difficult to enjoy.
事業者からの返答
Dear Jonathan,
Thank you for taking the time to share your feedback with us, and for recognizing the friendliness and attentiveness of our crew.
We sincerely regret that, on this occasion, the overall experience did not meet your expectations and that several aspects of the day affected your perception of the tour.
Our goal is for every traveler to enjoy a pleasant, safe, and memorable experience in the Caribbean, which is why we take the feedback we receive very seriously. We have taken note of the different points you mentioned and will share them with our operations team so they can be reviewed and discussed internally.
We also understand that certain factors, such as the number of visitors in Isla Mujeres or the particular conditions of the day, can influence the experience and are not always within our control. Nevertheless, we appreciate you letting us know how these aspects affected your visit.
We are glad to know that, despite your concerns, you found our staff friendly and attentive. Providing respectful and helpful service to our travelers is a fundamental part of the experience we strive to offer.
We hope to have the opportunity to welcome you again and provide you with an experience that better reflects the service we strive to deliver.
C
cassieviv10
August 11, 2026 · via Viator
Book this tour immediately
This tour was so much fun everything was 10/10. I would recommend to everyone, there was not too many people on the boat, snorkeling was cool, we saw a turtle, starfish, and lots of fish. Then we did an hour golf cart with a guide. We also swam in plays Norte (one of the top 5 most beautiful beaches in the world). Book this tour!
事業者からの返答
Dear Cassie,
Wow! Thank you so much for such an amazing review! 🌴⛵️
We’re absolutely thrilled to hear that you had a 10/10 experience with us and that you would recommend the tour to everyone. It sounds like you made the most of your day in Isla Mujeres!
We’re especially happy to hear that you enjoyed the snorkeling and had the chance to see a turtle, starfish, and plenty of colorful fish. Those are the kinds of moments that make the experience truly special!
It’s also wonderful to know that you enjoyed the golf cart tour and had time to relax and swim at beautiful Playa Norte. It sounds like you got to experience some of the very best of Isla Mujeres all in one day.
And of course, thank you for the enthusiastic recommendation: “Book this tour!” 😎 That means a lot to our entire team.
Thank you for choosing us to be part of your vacation. We hope to welcome you back to the Mexican Caribbean for another unforgettable adventure!
C
Claudia_D
August 11, 2026 · via Viator
The crew is very...
The crew is very attentive and makes sure you are taken care of. The drinks are somewhat weak but otherwise, the on board experience was great. The lunch options were limited and okay. Playa Norte beach is beautiful
事業者からの返答
Dear Claudia,
Thank you so much for taking the time to share your experience with us!
We’re delighted to hear that you enjoyed your time aboard the catamaran and, especially, that our crew made you feel well taken care of. Providing attentive and friendly service throughout the day is exactly what we aim for, so your kind words mean a lot to our team.
We’re also glad you enjoyed the beauty of Playa Norte. It truly is one of the highlights of Isla Mujeres and a wonderful place to relax and enjoy the Caribbean.
Thank you again for choosing to spend your day with us. We hope to have the pleasure of welcoming you back to the Mexican Caribbean for another great adventure!
D
Danielle_S
August 2, 2026 · via Viator
Highly Recommend!
Great experience. I highly recommend doing this one. It was absolutely perfect. First we got on the boat and took a short ride to the snorkeling spot. We had about 20 min in the water and saw some cool sculptures. It was the perfect amount of time. Then we hopped back on the boat and the drinks were flowing. We went to a beach club with a buffet which was mid but we weren’t there for the food anyway. We laid in hammocks in the water and went to the ice bar which was so nice to cool off in. We were there about an hour and a half. Then we got back in the boat and went to playa Norte. We went shopping and hit the beach. There for about 2 hours. Again, the right amount of time. Took a boat back to the marina. We made friends with other couples and it was a great time. We got to see everything that was on my Isla mujeres checklist and were well taken care of. Our tour guide, Giovani was awesome!! STAR 5 crew!
事業者からの返答
Wow! Thank you so much for taking the time to share such an amazing and detailed review! 🌴⛵️
We’re absolutely thrilled to hear that you had such a fantastic time and that the experience checked off everything on your Isla Mujeres list! From snorkeling and discovering the underwater sculptures to relaxing at the beach club, cooling off at the Ice Bar, and enjoying the beautiful Playa Norte, it sounds like you made the most of every moment.
We especially love hearing that you felt the timing of each activity was just right. Our goal is to give our travelers enough time to enjoy each stop without making the day feel rushed, while still experiencing everything that makes Isla Mujeres so special.
And a huge thank you for recognizing Giovani! We’ll definitely share your kind words with him and the rest of our crew. Knowing that he helped make your day so enjoyable—and that you felt well taken care of—is incredibly rewarding for our entire team.
We’re also happy to hear that you met other travelers and made new friends along the way. That’s part of what makes these experiences so memorable!
“STAR 5 crew”—we absolutely love that! ⭐⭐⭐⭐⭐ Thank you for choosing us and for recommending this experience to other travelers. It was our pleasure to be part of your Isla Mujeres adventure.
We hope to welcome you back to the Mexican Caribbean someday for another unforgettable day on the water!