I traveled to Cayo Coco in November for the 4th time. Each time at the Pullman hotel, both on the delux and collection side. As always I received a warm welcome from the staff. But I would like to highlight the excellent service of a young man working in the office. This is Mr Carlos Rodrguez, a young man with remarkable charisma, always jovial and ready to be of service. It is clear that this person has a sense of leadership. I saw this young man manage several employees simultaneously in order to offer impeccable service while receiving new clients with certain housing problems. Certainly Mr. Rodriguez is a person with unparalleled diligence for his work. If I had to recommend Mr. Carlos Rodriguez for a promotion, I would absolutely say that he deserves a promotion.