Our transfer from Jomo Kenyatta International Airport to Sankara Hotel was flawless! Our driver Parma was incredibly punctual, waiting for us at the arrivals area with a clear name sign, even though our flight was slightly delayed. The van was clean, spacious, and well-maintained, making the ride smooth and comfortable. The driver was professional, courteous, and navigated Nairobi’s traffic efficiently. After a long flight, this hassle-free service was exactly what we needed. Highly recommend for anyone looking for a timely, reliable, and stress-free airport transfer!
事業者からの返答
Thank you Wanga for your kind words and for choosing our airport transfer service! We're thrilled to hear that Parma provided a seamless and stress-free experience, even with the flight delay. Our goal is to ensure every journey is smooth, comfortable, and hassle-free, so it's great to know we delivered exactly that for you.
We truly appreciate your recommendation and look forward to being your go-to transfer service whenever you're in Nairobi. Safe travels, and see you again soon!
3
329valn
February 7, 2025 · via Tripadvisor
Exceptional tour van experience
Our tour was fantastic, thanks to our excellent driver Mr. Parma! He was very professional, friendly, and navigated smoothly, making the journey safe and enjoyable. His punctuality and insights added to the experience. Highly recommended for a stress-free tour!
事業者からの返答
Dear 329valn,
Thank you for your wonderful feedback! We’re thrilled to hear that you had an amazing tour and that Mr. Parma’s professionalism, friendliness, and expertise made your journey safe, smooth, and enjoyable. Providing a stress-free and memorable experience is at the heart of what we do, and we’re delighted that Parma exceeded your expectations.
Your recommendation truly means a lot to us. We look forward to welcoming you again for another incredible adventure!
S
Stacy_W
January 23, 2025 · via Viator
Stranded at Airport
We had a delay in our flight. I contacted viator and transportation company. Neither could help. The transportation never answered via call, email or text for 24hrs. When we arrived in Nairobi we did not have transportation to our airport. We contacted the hotel for assistance. Viator agent just replied over and over the operator is not responding. Viator could not assist us in obtaining another transportation company. I requested a refund with viator. I am not confident this will take place. Just pure chaos for the beginning of our trip.
事業者からの返答
We sincerely apologize for the inconvenience and frustration you experienced. We take customer communication seriously and are reviewing the issue to prevent future occurrences. While Viator handles refunds, we will fully cooperate to ensure your request is addressed. Please reach out if you need further assistance. We appreciate your feedback and hope to serve you better in the future.
S
samkN6537ZL
October 3, 2023 · via Tripadvisor
Excellent travel
Inside the cabin, I was greeted with a spacious and well-designed interior. The seats were incredibly comfortable, and the vehicle's advanced infotainment system kept us entertained throughout the trip. The ample cargo space allowed us to bring everything we needed without feeling cramped.
1人が参考になったと回答
事業者からの返答
Thank you for your kind review! We're delighted that you enjoyed the spacious interior, comfortable seats, and advanced infotainment system. We appreciate your feedback and look forward to welcoming you again!
