If you like waiting around doing nothing for multiple hours, this is the tour for you. The tour clearly states it starts at 7:30 with check-in at 7. We didn’t start until 9. It also states you get an hour at the first location. We got 15 minutes.the beach club is a joke. Literally just a couple of lawn chairs on a beach and a motel-looking pool. Then coming back, again, another hour delay. Awful experience
After carefully cross-checking with our field team and operational records, we would like to clarify that the scheduled departure for this trip was 08:35, not 09:00, and our staff had already briefed the guests regarding the actual conditions at the time. Due to low tide, the boat could not dock directly at the beach, so guests had to use the port’s shuttle boat, and the resulting delay was caused by the queue for the shuttle boats, which is a common operational situation during low tide and the current peak season; our team had already taken the necessary steps to minimize the impact. Regarding the snorkeling duration, our field report confirms that the guests were not limited to 15 minutes per spot: the standard SOP allows approximately 30–40 minutes per spot, although the duration may be shortened when sea conditions or waves are unsafe, as guest safety is always our priority. Furthermore, based on the CCTV records from GH04 (Golden Horizon 04), the guests were still snorkeling until approximately 12:00, followed by the disembarkation process toward the restaurant at 12:08. From the actual departure at 08:35 until 12:08, the guests spent approximately 3 hours and 40 minutes on the water, including the boat journey to the snorkeling locations, snorkeling activities, and arrival at Nusa Penida for lunch—therefore, the claim that guests received only 15 minutes per snorkeling spot does not correspond with our operational records. We also confirm that, according to the GH04 manifest, the guests were provided with one private vehicle exclusively for the two guests, and we remain committed to providing transparent clarification based on actual field data while continuously improving our service.
