ミケランジェロのダビデ像の特別夜間ツアー

Hello Kerry, Thank you for your review. We’re sorry to hear that your experience didn’t meet your expectations. However, we would like to clarify a few important points: your tour was indeed private, with only your family participating, and you were accompanied by a dedicated private guide throughout the visit. Additionally, you skipped the regular one-hour line—you entered the museum in under five minutes, thanks to your priority access. Regarding the number of people inside the museum: unfortunately, we do not control internal crowd levels. The Accademia Gallery is one of the most visited museums in the world, and it typically sees around 5,000 visitors per day. On the day of your visit, the number was closer to 1,000, which is actually quite low for this venue. As for the price, $250 for a private guided tour for four people comes to about $62 per person, which we believe is a fair rate for the exclusive service and skip-the-line access with tickets, radios provided. We truly appreciate your feedback and hope you enjoyed discovering the art and history of Florence. Warm regards, The Florence with Locals Team

Dear Travis, Thank you for taking the time to leave your feedback. We’re very sorry to hear that you were unable to join the tour and that your experience did not meet your expectations. We’d like to gently clarify a few important points. As noted on your Viator confirmation and voucher, this was a small group guided tour scheduled to begin promptly at 5:30 PM. The 5:30–6:30 time range reflects the duration of the experience, not a flexible arrival window. Since this was not a private tour, we were unable to delay the start out of respect for the other guests who arrived on time. Our team made several attempts to contact you by phone and message before the tour started in hopes of helping you join on time, but unfortunately, we did not receive a response until after the tour had begun. Arriving at 5:45 PM meant the group had already entered, and the guide was already inside. That said, we completely understand that travel days can be hectic. Even though we had already covered the cost of your tickets and the guide, we’ve issued a full refund through Viator as a gesture of goodwill. We always strive to offer a positive experience, even when things don’t go as planned. For future bookings, we kindly recommend reviewing the meeting instructions carefully and ensuring your phone is reachable, especially close to the tour time. This helps us assist you more effectively and avoid disappointment. We truly hope to welcome you on a future tour and give you the wonderful experience we’re known for. Warm regards, Florence with Locals Team

Thank you so much for your kind words! We're thrilled to hear that our guide Ana made your tour enjoyable and memorable. We pride ourselves on providing knowledgeable and patient guides who enhance every experience. Your recommendation means a lot to us, and we hope to welcome you again soon for another great adventure!