The tour itself was nice. But we arrived 30 minutes early, then we were sent to the wrong dock, sent to 2 other wrong areas, then the ticket voucher bar code would not scan. We were sent back to the kiosks. Had to find the right kiosk (none with the company name on the ticket). Had to prove we bought tickets. Finally exchanged our tickets for tickets with the correct qr code. Almost missed our tour.
T
TessaA
June 21, 2026
Will never book through viator again- awful customer service
Do not book wirh this company. I prebooked the trip paying £30 eaxh. Arrived 1 .5 hours early at the departure point. Neither boat service company at westminster pier recognised the ticketsor booking refand said i had paid far toi much. I immediately coltacted viator explaining what had happened and that i thought i had been scammed. I had an incrdibly rude response stating it was down to my incompetence. I renoojed the trip with an operator 9n the original boat viator booked me on for 1/4 what they charged me. Their response ruined my day - i will pursue the return of my £60 when i get back but even one of the tour operators there said Viator are a poor company tobook through. Im not an idiot - i was a police officer- i just wanted my trip and if not my money back
事業者からの返答
Dear Customer,
The reason your tickets were not recognised at the pier was because you showed viator's confirmation voucher and not the tickets that we have sent you on your email and whatsapp.
On the viator's confirmation voucher it is clearly written that 'these are not your entry ticket' and the tickets needs to be exchanged, therefore it resulted for declining of the tickets.
K
Kevin_a
June 19, 2026
Relaxing
It was a great way to see the city sites from a distance. It was very relaxing. It would also be great for groups.
R
Renuka_M
September 6, 2025
Thames River Cruise
The guide was excellent and his rendition of events and historical importance was excellent. Great sunny day and we enjoyed the upper deck.
A
ams44
August 15, 2025
Pleasant, interesting and worthwhile cruise to Greewich.
Interesting and amusing (1 hour) tour of Thames to Greenwich but as funny as several reviews made it out to be. You want to sit on upper level to get best views. Boat stopped 3-4 times at beginning of tour (but if you want good, or any seat, on upper lever you should board at Westminster. Return ride commentary is same as going so you might want to consider taking underground back instead.
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