I had an amazing experience with Mickey while booking my train tickets. I was quite concerned about whether I would be able to get a confirmed ticket, but Mickey went above and beyond to make sure everything was taken care of. He was extremely supportive throughout the process, kept me informed, and also suggested alternative options in case the original plan didn’t work out.
His patience, professionalism, and genuine effort made the entire booking experience smooth and stress-free. I’m really glad I had Mickey’s help and would highly recommend his service to anyone looking for reliable assistance with train bookings. Thank you, Mickey, for making the experience so easy and reassuring!
事業者からの返答
Dear sir, Hello from Sri Lanka! We sincerely appreciate your kind words and the time you took to share your wonderful review. Your feedback holds immense value for us, and we're delighted to know you had a great experience on the Ella to Nanuoya train journey during your tour of Sri Lanka. It was a joy to have you as our guest, and we eagerly await the opportunity to welcome you back. Our ultimate goal is to ensure your satisfaction and happiness. Wishing you all the best and thank you once again !
4
461993
August 12, 2026
Ella train trip
The train trip was amazing, comfortable with ability to buy local foods and drinks. However, buying out tickets through TripAdvisor was a fail!!! The tickets sent were not useable on the train and it took considerable negotiation and discussion with the officials, us and our guide to rectify. TripAdvisor needs to really pick up its game! This was not a user error at our end and we were finally issues “correct and official” tickets very close to departure time. We also tried to follow through the day before as the local guide was concerned we didn’t have the correct tickets- we were resent the same information and advised this was all correct! Buyer beware!
事業者からの返答
Dear Sir, Thank you for sharing your feedback. And if any inconvenience was caused, we sincerely apologize for it. There is a limited number of seats allocated for this train journey, and the Railway Department issues tickets approximately one month in advance. If we do not receive seat availability for the bookings made with us, we immediately inform our customers about it. We also provide them with a full refund and suggest alternative options for the same train journey. Thank you..
V
vasantha_m
August 11, 2026
Ella train trip
The train ride was stunning with amazing views of the countryside.
However, it was less than perfect because we had to stand for the entire journey(about 4 hours).
The train was full and even standing place was limited
I wouldn't recommend booking on aviator.
I thought by reservi ng seats I would be able to obtain seats
Only on the morning of the trip was I informed that reserved tickets were not available.
I would recommend that Travellers book through the Sri Lankan rail transport as Aviator also has to go through them
事業者からの返答
Dear Sir,
Thank you for sharing your feedback. And if any inconvenience was caused, we sincerely apologize for it.
There is a limited number of seats allocated for this train journey, and the Railway Department issues tickets approximately one month in advance.
If we do not receive seat availability for the bookings made with us, we immediately inform our customers about it. We also provide them with a full refundand suggest alternative options for the same train journey.
Thank you..
N
NielsenLonnekeR
July 23, 2026
Great service
Mickey was incredibly kind, responsive, and helpful throughout the whole process. Even though our train journey could not go ahead due to limited ticket availability during the busy season, he did everything he could to help us by offering different options and even arranging a refund. His communication was excellent, and he genuinely cared about finding the best solution for us. I would highly recommend Mickey and We Lanka Tours to anyone visiting Sri Lanka. Thank you so much for all your help!
事業者からの返答
Dear madam, Hello from Sri Lanka! We sincerely appreciate your kind words and the time you took to share your wonderful review. Your feedback holds immense value for us.It was a joy to have you as our guest, and we eagerly await the opportunity to welcome you back. Our ultimate goal is to ensure your satisfaction and happiness. Wishing you all the best and thank you once again !
Q
Q577RQdorism
July 20, 2026
Magnificent train trip
Perfect communication via WhatsApp for ticket collection
Clear information and a very fair price
事業者からの返答
Madame, Monsieur, bonjour depuis le Sri Lanka ! Nous apprécions sincèrement vos aimables paroles ainsi que le temps que vous avez consacré à partager ce magnifique avis. Votre retour est extrêmement précieux pour nous, et nous sommes ravis d'apprendre que vous avez vécu une excellente expérience lors du trajet en train d'Ella à Ambewela durant votre séjour au Sri Lanka. Ce fut un plaisir de vous compter parmi nos clients, et nous espérons vivement avoir l'occasion de vous accueillir à nouveau. Notre objectif premier est de garantir votre satisfaction et votre bonheur. Nous vous souhaitons le meilleur et vous remercions encore une fois !
A
adshk
July 11, 2026
Convenient!
Convenient. Prompt in replying. Able to get tickets last minute. If you’re savvy enough to get tickets at station, maybe you can do that and avoid the markup. But for 15$ it was worth it for us.
事業者からの返答
Dear sir,
Hello from Sri Lanka! We sincerely appreciate your kind words and the time you took to share your wonderful review. Your feedback holds immense value for us, and we're delighted to know you had a great experience on the Ella to Ambewela train journey during your tour of Sri Lanka. It was a joy to have you as our guest, and we eagerly await the opportunity to welcome you back. Our ultimate goal is to ensure your satisfaction and happiness. Wishing you all the best and thank you once again !
B
B4739CFsarahp
May 12, 2026
Simply magical!
The train ride between Ella and Ambewela is simply magical!
We Lanka Tours took care of purchasing the train tickets for us, placing us on the right side of the train to have the best view, and sent us all the necessary information for the journey.
A big thank you to them!
事業者からの返答
Chère Madame, bonjour du Sri Lanka ! Nous vous remercions sincèrement pour vos aimables paroles et le temps que vous avez consacré à partager votre excellent avis. Vos commentaires sont très précieux pour nous, et nous sommes ravis d'apprendre que votre voyage en train d'Ella à Ambewela lors de votre séjour au Sri Lanka vous a plu. Ce fut un plaisir de vous accueillir, et nous espérons avoir le plaisir de vous recevoir à nouveau. Notre priorité absolue est votre satisfaction. Nous vous souhaitons le meilleur et vous remercions encore !
S
Seza B
April 30, 2026
Perfect train trip
It is an amazing experience , must have to do in ella
事業者からの返答
Dear madam, Hello from Sri Lanka! We sincerely appreciate your kind words and the time you took to share your wonderful review. Your feedback holds immense value for us, and we're delighted to know you had a great experience on the Ella to Ambewela train journey during your tour of Sri Lanka. It was a joy to have you as our guest, and we eagerly await the opportunity to welcome you back. Our ultimate goal is to ensure your satisfaction and happiness. Wishing you all the best and thank you once again !
2
272hesselk
March 14, 2026
Smooth process and nice seats
Great experience, would highly recommend. Smooth process and super responsive to answer all the questions that you might have.
事業者からの返答
Dear sir, Hello from Sri Lanka! We sincerely appreciate your kind words and the time you took to share your wonderful review. Your feedback holds immense value for us, and we're delighted to know you had a great experience on the Ella to Ambewela train journey during your tour of Sri Lanka. It was a joy to have you as our guest, and we eagerly await the opportunity to welcome you back. Our ultimate goal is to ensure your satisfaction and happiness. Wishing you all the best and thank you once again !
U
ulrikeelisabethm2026
February 27, 2026
A beautiful experience
It was a great experience we would not want to miss. I would recommend this train ride.. The organization of the tickets was outstanding. The provider has always been available and has provided information about the trip itself and the process several times. We will book again at any time with this provider.
事業者からの返答
Sehr geehrte Frau, herzliche Grüße aus Sri Lanka! Wir bedanken uns herzlich für Ihre freundlichen Worte und die Zeit, die Sie sich für Ihre wunderbare Bewertung genommen haben. Ihr Feedback ist uns sehr wichtig, und wir freuen uns, dass Sie die Zugfahrt von Ella nach Ambewela während Ihrer Sri-Lanka-Rundreise so genossen haben. Es war uns eine Freude, Sie als Gast bei uns zu haben, und wir freuen uns schon jetzt auf Ihren nächsten Besuch. Ihre Zufriedenheit ist unser oberstes Ziel. Wir wünschen Ihnen alles Gute und bedanken uns nochmals herzlich!
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