The absolute worst experience ever. You can just buy tickets at the top of the stairs from the museum directly. Kids are free. I wasted $90 with this company and they were rude.
事業者からの返答
Dear Customer,
We are sorry to read that your experience did not meet your expectations.
However, we would like to clarify that you purchased a package experience, not simply entrance tickets. Your booking included:
Touristation assistance at our Piazza Ara Coeli office;
Access to the Ancient Rome Multimedia Video, available in the cinema room at our office;
Skip-the-line admission to the Museum of the Risorgimento;
A panoramic audio guide app, downloadable to your smartphone, to accompany your visit.
If you would like us to investigate your case in more detail, we kindly invite you to contact us at info@touristation.it, providing your booking reference. Our Customer Service team will be happy to review your experience and assist you further.
Kind regards,
Touristation Customer Service
A
Ana_D
June 6, 2026 · via Viator
A little shock, then a great reward.
I was a little shocked when I found out this was an, your on your own tour.
However, that is exactly what we needed.
There are a lot of stairs, then more stairs, never ending stairs. I have a knee replacement, I was able to go at my own pace. You do not need a guide.
It was a really good experience.
I’m glad this tour was the way it was.
1
16kieral
May 12, 2026 · via Tripadvisor
Wonderful views
Lovely to walk around for free and see the great architecture. Tickets to go up to viewing platform were great. Wonderful discount for disabled card holders. It was honestly the best views, and a great way to see over Rome!!
E
ednah234
May 4, 2026 · via Tripadvisor
Uplifting Experience
My adult daughter and I had a fantastic experience viewing Rome from the top of Altar of the Fatherland, amazing views of the Coliseum and St. Peter's Dome.
A
Anna_G
April 15, 2026 · via Viator
Educational
Very touching and educational telling the history of the people of Italy and their will to survive. To always remember those who gave their lives in defense of freedom.
T
Tobias_K
January 3, 2026 · via Viator
Confusion
Very poor communication, employees who do not think a millimeter! Although the counter asked where the meeting point was, and it was clear that the tickets had to be validated, the employee did not communicate this and sent us to the ticket station, there we learned that they were provisional tickets. WhatsApp requests were not answered. When we returned to the office and we asked why she had sent us on, she said she thought we already had tickets. Incredibly incompetent employee.
D
darioa323
November 21, 2025 · via Tripadvisor
Imposing
The Altar of the Fatherland, also known as the Vittoriano, is perhaps the most representative monument of the Roman Risorgimento. Built between 1885 and 1911 to celebrate Vittorio Emanuele II, the first king of Italy, it rises with its white bulk, high staircase and monumental colonnade overlooking Piazza Venezia. It houses the tomb of the Unknown Soldier, which commemorates all soldiers who fell in the war, the Central Museum of the Risorgimento and the Shrine of Flags. With an elevator you can climb to its summit from which you can enjoy a beautiful view of Rome
事業者からの返答
Gentile Cliente,
Grazie per aver dedicato del tempo a condividere la tua esperienza con noi.
La soddisfazione del cliente è la massima priorità di Touristation e apprezziamo profondamente il tuo feedback costruttivo, che ci aiuta a migliorare i nostri servizi.
Speriamo di poterti assistere nuovamente in futuro.
Cordiali saluti,
Touristation Customer Service
S
Stephen_M
October 1, 2025 · via Viator
Very hard to get...
Very hard to get directions and assistance, staff not helpful, ticket redemption area not well marked
事業者からの返答
Dear Customer,
Thank you sincerely for taking the time to share your experience with us.
We are sorry to hear that our service did not fully meet your expectations. Please note that our meeting point is clearly indicated in the product description and is located in Piazza Ara Coeli, right next to the Vittoriano complex. It is also easily recognizable by the orange flags in front of our office.
At Touristation, customer satisfaction is our top priority. We greatly value constructive feedback, as it helps us continuously improve our services. Please know that our team is always available to assist you — if you have any further questions or concerns, do not hesitate to contact us at info@touristation.it
.
We truly appreciate your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
Touristation Customer Service
M
MARK C
September 29, 2025 · via Tripadvisor
super view of Rome
what a fantastic panoramic view of Rome. quite a lot of steps but well worth it!
Touristation staff were very helpful.
Recommended
事業者からの返答
Dear Mark,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
D
David_K
September 18, 2025 · via Viator
We walked around building...
We walked around building twice and asked 3 different employees how to get a ticket voucher….. even though we were charged for tickets already on this app., and none of the employees was able to direct us to where we needed to go. We gave up and left. Not happy with lack of signage or how to get a ticket to go up the elevator.
事業者からの返答
Dear Mr David,
We’re truly sorry to hear about your experience and that you were unable to enjoy your visit as planned.
Please note that the meeting point and detailed instructions were clearly indicated on the voucher, including our contact information for any assistance. In fact, we attempted to contact you multiple times by phone to offer support, but unfortunately, we were unable to reach you.
For future reference, you can always contact us at info@touristation.it or via phone/WhatsApp at +39 349 696 6958 — we are always available to help and ensure everything runs smoothly.
We sincerely regret the inconvenience and hope to have the opportunity to assist you better in the future.
Kind regards,
Touristation
