Got to see it....just later than I would have liked.
My early tour was folded into a later one. I had booked early because of the extreme heat. The tour was fine but wanted to be done earlier. They said it was an "operational" issue. I suspect they didn't have enough to justify the earlier one. Not the guide's fault.
事業者からの返答
Dear Customer,
Thank you for your valuable feedback.
We sincerely regret any inconvenience you may have experienced. At Touristation, customer satisfaction is our highest priority, and we always strive to provide the best possible experience for our guests.
Unfortunately, on rare occasions, operational circumstances beyond our control may require adjustments to scheduled tours, as happened in this case. We fully understand your preference for the earlier departure, especially considering the high temperatures, and we apologize for any disappointment this change may have caused.
We are pleased to hear that you enjoyed the tour itself and appreciated the work of the guide.
Thank you once again for taking the time to share your experience. Your feedback is important to us and helps us continuously improve our services. We look forward to welcoming you again and providing an even better experience in the future.
Best regards,
Touristation Customer Service
T
Tricia_D
May 23, 2026 · via Viator
Lots to see but would...
Lots to see but would have like a little explanation or information on the purpose and use of the actual tunnel.
事業者からの返答
Dear Tricia,
We sincerely understand your disappointment , at Touristation, customer satisfaction is our top priority, and we are fully committed to providing our customers with a satisfying travel experience.
The package you booked unortunately did not include any guided tour service, which may have prevented you from fully appreciating your experience.
Thank you once again for your feedback. We hope to welcome you back to Rome in the near future.
Best regards,
Touristation Customer Service
M
Marlene A
March 7, 2026 · via Tripadvisor
Passetto du Borgo
Punctual, friendly, competent
N
N1342CVfrancescaa
March 6, 2026 · via Tripadvisor
Interesting tour for families
Very interesting and family-friendly program. Martina the guide very kind and helpful👍
B
bovindone
February 28, 2026 · via Tripadvisor
A day to remember!
Martina made my mother's trip and birthday a day to remember forever!
I recommend it to everyone, experience that to say wonderful is nothing short of!
Perfect organization, we will do more tours with you!
Dajeee ❤️
Daniele and Tiziana
3
333celesteh
February 3, 2026 · via Tripadvisor
Family Hoffmann
Very professional service by Laura, thank you very much We had a great time in Vatikan City Family Hoffmann from Berlin, Germanx
6
635constanzah
February 2, 2026 · via Tripadvisor
Vatican visit
Good experience and the girl who attended us wonderful, very friendly and clear with the directions.
Thanks for the experience
K
Kaci c
February 2, 2026 · via Tripadvisor
St Peter’s Basilica audio guide & host
Really friendly, helpful and explained everything very well.
Would definitely recommend booking with them for a tour.
M
marjorieannmenor
January 17, 2026 · via Tripadvisor
Book with Martina
Martina did a wonderful job explaining our plan for the day. I highly suggest booking with her.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Q
Q7491DIalejandrom
January 17, 2026 · via Tripadvisor
Passetto di borgo and Castel Sant’Angelo
Martina was amazing and provided all the necessary information!
事業者からの返答
Dear Customer,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
