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Thank you for your feedback. We are sorry to hear that you were disappointed with the tour commentary and that you did not receive a response regarding your lost passport. Please contact our customer support team directly at info@bigbustours.com with your booking details so we can immediately check our lost and found records and assist you further. Best regards, Melisa@BigBusToursTeam

Hi Edisio_S. We appreciate your straightforward feedback, as we are dedicated to enhancing our customer experience. We are sorry to learn that the bus tour did not meet your expectations. Should you wish to share more details, please feel free to contact us directly, and we will be glad to assist you. Best regards, Razvan @BigBusTours

Thank you for your wonderful feedback! We’re delighted to hear the tour was a relaxing and comfortable way to experience Madrid after a busy day of walking. It’s great to know the audio guide helped you learn about the city while enjoying the views at your own pace. We’re so glad you had a positive experience and hope to welcome you on board again soon! Ciprian @ Big Bus Tours

Thank you for your review! We’re glad to hear the tour helped you identify the key places to visit and that you found the meeting point easy to locate. It’s great to know the experience was a helpful introduction to the city, and we hope you enjoyed exploring further with Big Bus Tours. Ciprian @ Big Bus Tours

Hi Sherilynn_V, Thank you for sharing your thoughts with us! It's great to hear that you had fun on our tour and that our guide gave you some interesting facts about the city! We want to make sure you get the best service possible, so we train our staff regularly. We hope to see you again on one of our buses in the future! Best wishes. Cristian T, Big Bus Tours

Hello! We sincerely apologize for the trouble and disappointment you faced during your wedding anniversary trip due to issues with finding the departure point. We appreciate your honest feedback! Our website and app have been updated with the most current information about the tour departure locations, so we recommend checking them out. Additionally, if you're still having trouble locating the spot, we offer 24/7 support through live chat or email. If you're willing, you can reach out to us using the live chat feature in the app or by visiting our contact page on the official website. We eagerly await your response. Alexandra I. @ Big Bus Tours

Thank you for sharing your experience with us, Lena6120. We're sorry to hear that the tour did not meet your expectations. We will address this with our tour guide to ensure a more engaging experience for future tours. We appreciate your feedback and hope to have the opportunity to show you a better time in the future. Best, Denisa from Big Bus Tours

Hello Carlos, we truly value your feedback and are delighted to know that you had a wonderful time on the tour and that Valentina excelled in her explanations. We eagerly anticipate welcoming you aboard again soon. Best regards, Alice w/Big Bus Tours

Thank you for sharing your experience with us. We apologize for the inconvenience and will take your suggestion for more speakers into consideration for future tours. We're glad you still enjoyed the tour and hope to see you again soon!

Hi Candice, thank you so much for taking the time to share your valuable feedback with us. We are truly happy to see that you have enjoyed the various places and sightseeing opportunities along the route. Your satisfaction is very important to us! We also sincerely apologize for the audio issues you experienced during your trip; please rest assured that we are actively working on improving all the audio systems across our fleet to enhance the overall experience for our guests. We hope to see you again soon for another wonderful journey! Best regards, Anca from Big Bus.