Very few words of explanation. I can only recall 3 short statements, About the Marina, The island where the ruler has his private residence and something about The Palm
Passengers expect to be told what they can see.
The music was too loud, so speaking was difficult
The food was disappointing. Lot left uneaten
The brochure showed the trip went outside round the Palm, but it didn't!. Simply make the excuse - rough seas. At least tell the passengers why not following the advertised route.
事業者からの返答
Thank you for sharing your detailed feedback.
We sincerely apologize that the experience did not meet your expectations. We have shared your comments with the relevant team for review.
Regarding the route, any changes due to sea conditions follow the Harbour Authority's instructions, which we must follow. Our guide informs guests of any such changes in advance and explains the reason for any deviation from the planned route.
We appreciate your feedback and hope to welcome you again for a better experience.
M
Marsha_R
September 10, 2026
Lovely relaxing trip and...
Lovely relaxing trip and great photo spots.
Basic food but nice and the crew were very good.
Saw iconic places and the sunsetting was beautiful
事業者からの返答
Thank you for sharing your experience! We’re glad you enjoyed the relaxing cruise and beautiful photo spots. It’s wonderful to know our crew added to your time on board. Until your next cruise!
A
Alison_C
August 27, 2026
Marina cruise
Extremely hot in August and seas were rough but the views can’t be beat. The crew was amazing and shout out to Chill who did a great job hosting us.
事業者からの返答
Thank you for sharing your experience! We’re delighted you enjoyed the breathtaking views and attentive service from Chill. Until your next adventure with us!
D
doudetclement
August 20, 2026
Great value sightseeing tour!
Great experience sightseeing from another angle! Thanks to Chill (our tour guide) and the crew members that made us all feel comfortable!
事業者からの返答
Thank you for sharing your experience! We’re glad you enjoyed the tour and the warm service from our crew. We hope to welcome you again soon!
2
222braydenm
August 7, 2026
Average
Was a nice experience to go through the harbour as the sun was setting. Our guide Chill was super friendly and made finding the meeting point easy. However, there other crew members which there were 5 of them were with the driver the whole time like a boys club and offered no service. Got offered a drink once, other than that if we wanted more we had to find chill and ask. The meal also was like a plane meal, meat was sweaty from the heat did not bother eating it due to feeling it would make us sick.
事業者からの返答
Thank you for sharing your detailed feedback. We’re glad you enjoyed the sunset views and found Chill friendly and helpful. We regret that the crew service and meal did not meet your expectations. Your comments have been shared with the concerned team for review and improvement. We truly appreciate your feedback and hope to provide you with a better experience in the future.
C
Colin_D
June 3, 2026
Although we didn't get to...
Although we didn't get to travel to the Atlantis due to rough sea, we still had some lovely views around Jumeirah and a very relaxing 2 hours with a sunset. Snack food was nice and plenty of drinks supplied. Thankyou
事業者からの返答
Thank you for your kind feedback! We’re glad you still enjoyed the cruise despite the change in route due to sea conditions. Hope to welcome you again on another tour!
H
himanshu_a
May 26, 2026
This cruise was very good...
This cruise was very good and food was awesome. Very much recommend to everyone. Staff was good and friendly nature.
事業者からの返答
Thank you for your wonderful feedback! We’re glad you enjoyed the cruise, the food, and the friendly service from the staff. Thank you for the recommendation, and hope to welcome you again on another tour!
M
mattbX3284ZR
March 24, 2026
Scam do no not use
Scam, they debited my account, cancelled last minute and never issues a refund post 7 days with an excuse of the current situation whilst other providers still operated.
There support agent is also useless on WhatsApp.
I would stay away from them completely.
1人が参考になったと回答
T
TravelWriter08
March 8, 2026
Must do in Dubai!
Fun 2 hour sunset cruise - crew was greet - really fun going into Dubai surrounded by glimmering high rises at nightfall. Small bites were delicious and perfect for cocktail hour. As we were leaving the hotel for the boat, we heard the news about the attacks on Iran. We felt we couldn't be anywhere safer than in the water - no one was going to attack motorboats - until we heard overhead explosions of intercepted missiles and drones. Regardless, it was a relaxing departure from city life. Only suggestion: change your music channel (loud rock didn't fit the crowd).
事業者からの返答
Thank you for your detailed feedback. We’re glad you enjoyed the sunset cruise, the views, and the small bites onboard. We also appreciate your suggestion. Hope to welcome you again on another tour!
J
Jazzy_J75
February 28, 2026
Amazing Time
Fantastic experience. Chill who was the tour guide was so great and did a fantastic job. She was kind and made the tour so much fun.
事業者からの返答
Thank you for your feedback! We’re so glad you had a great experience and that Chill made the tour enjoyable. Hope to welcome you again on another tour!
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