エル シエロ、パランカル、コロンビアのコズメル島のサンゴ礁ガイド付きツアー

Absolutely loved this tour! The snorkeling spots at El Cielo, Palancar, and Columbia were incredible, with crystal-clear water and beautiful marine life everywhere. The guides were friendly, knowledgeable, and made the whole experience feel easy and enjoyable. Definitely one of my favorite experiences in Cozumel!

Trip was pushed back one hour because they didn’t have enough people for the original time, even though it was booked two days in advance. No one notified us. Also disorganized meeting point. Spent minimal time at the actual reef, both Columbia and Palancar, less than 30 mins. Spent over 1-2 hours at the el cielo sand bar, while the tour guide of the Cristina boat, partied with his family next to us. Despite us telling the guide we were on a schedule and had to get back, he disregarded us and instead was extremely unprofessional and kept partying and drinking with his family, the charters of a fishing boat next to us. This was our last day in Cozumel, and we spent the majority of the day on this “tour” with a guide who just really wanted to party on the sand bar. Disappointed.

The price displayed for this excursion is misleading. It seems attractive at first glance, but do not trust this starting rate: taxes and additional fees inflate the bill significantly once you are there (or at the time of final payment). In the end, the real price has nothing to do with the one announced at the start, and I felt like I had been lured by a teaser rate that does not reflect the true cost of the service at all. Another problem: the address indicated for the meeting point was not even the right one. This made us lose time and generated unnecessary stress to find the right location. I am warning future travelers: find out the total amount before booking (taxes and fees included), and verify the exact meeting address yourself before the big day, to avoid the unpleasant surprises I had.

We did this tour with friends and had a great time. Chichén Itzá was the highlight, and our guide made it easy to follow and genuinely interesting, not just a quick walk-through. We had enough time for photos and to enjoy the site. The cenote stop was the perfect reset to cool off and hang out, and the buffet hit the spot afterward. Overall, it felt like a full, well-run day with no stress. This was one of our favorite days with friends in Cozumel. Palancar and Columbia were gorgeous, with super clear water and plenty to see. The guide kept everything smooth and made us feel comfortable the whole time. El Cielo was the best way to end the tour, just floating, relaxing, and taking it all in. If you want an easy, fun snorkel day with a group, this one delivers.

While the wrote up was technically on par with the trip in terms of going to the locations listed and that ceviche, fruit and beverages were included (though not tequila or margaritas), the lack of customer experience, guidance from the leaders, functioning snorkel equipment, properly fitting life jackets (especially for kids) and working boat motors, really led to a disappointing experience. The pictures online also showed a catamaran, which is what we expected, though not in the write up, so shame on us. They did stop the boat when someone asked to go to the bathroom. We have taken many guided trips in Mexico over the last 30+ years and this would rank towards the bottom. After spending a lot of time researching different groups to travel with, we clearly picked the wrong one.

Our booked tour was moved from 1pm to 2pm on site, although we had booked 2 days in advance. The organization was total chaos at the meeting point were min. 150 people who had all booked. Our ship was occupied by 40 people, although the ship is designed for only 33 people. The boat trip was fast, lively and we arrived at the first spot within about 30min. The reef was disappointing for me, not very colorful and no special fish. At the second spot about 10min drive were the big starfish - unfortunately not anymore. At the last spot 5min drive - were the rays that was really unique. The life jackets must be worn all the time, even in the water, so that it gets cold quickly. The snack was ok and the drinks as described. The photos on the beach with the rays cost 500MXN and were ok - but it was 2min work and too much for that. Better take some underwater camera!

Was canceled due to weather and was refused a refund do not book with them tried contacting them and would not talk to me

The price of the tour (including the extra $18 per person port tax) seemed to be a good deal. We were not expecting a high end tour. We were a little surprised when after we met the tour operator, they sent us over to another tour operator called Andreas Tours. Where we were greeted by unfriendly staff. Shocked as everyone else was super friendly. We then waited over 30 minutes for them to fill the boat to capacity. I also signed up for an English language tour, but only Spanish was spoken. Not a big deal as my husband is proficient and translated for me. The tour was supposed to go to 3 snorkeling sights, but we only went to 2. Probably because of the initial wait. Also for some reason, they don’t provide fins and require everyone to wear a life jacked in the water. So if you are used to fins and the ability to dive under the water, this trip won’t be for you. The crew was friendly and tried to make the trip enjoyable. Before you dock, they pass around a bottle requesting tips and ask you to give a positive review. Overall it was an ok snorkeling tour. Just set your expectations.

This was our first time snorkeling and we couldn’t have asked for a better experience. The guides gave us a quick and helpful briefing, and then we were off to explore the reef. We saw many colorful fish. Highly recommend this for beginners or anyone new to snorkeling!

We had the best time snorkeling in Cozumel! The water was so clear, and we saw a huge variety of tropical fish and coral. The guides were friendly, professional, and made the whole trip feel safe and fun. Definitely one of the highlights of our vacation, don’t miss it!