Booked this trip and Al the tour guide was a NO SHOW. I had to call there to ask where they were. He made an excuse that he couldn’t get downtown for the tour. Who runs tours and doesn’t have their own transportation?? Said he would call me back with a time he could get there. An hour later and numerous attempts to call back ( he then wouldnt answer) I told the receptionist at our hotel. She tried to call and suddenly he picked up! He told her he was having a tough morning ( something about bank fraud) and couldn’t get there. This threw off our entire day’s plans! She said we wanted our money back. Never got our money back. I called him for 2 days after that. No call back. I then found a way I could request my money back through Viator. He finally texted saying he was having trouble locating where he could click to “ refund” me. Many days later I still don’t have my refund. Do yourself a favor and book Bull Dog tours. They were much more reliable, showed up right on time, and were wonderful. I should not have to pay for a tour never given. I should not have to waste my time trying ( so far unsuccessfully) to get my refund. Michael T would be very disappointed to know what has happened to this company. DON’T USE!
R
reneebB6319PW
June 5, 2026
Bummer
Owner canceled the tour less than 45 minutes before the start; his only saving grace was he told me about another tour company and the guide was awesome, so I felt like it maybe it was meant to be and it was a better experience in the end!
6
651deeanns
May 17, 2026
Great tour
Our guide was great and catered our tour to what we were most interested in.
H
Heidie_C
April 29, 2026
Get away
Great way to learn fun facts and places to explore. Guide was knowledgeable and had a great personality.
S
ssc1485
March 23, 2026
Wealth of Information
Al was a wonderful guide around historic Charleston. We ended up with a private tour due to impending weather and he was willing to modify the tour to our interests and also avoid wind and pending rain. This was the first activity for us in Charleston and it was a great way to start our trip. Al was a wealth of information and shared stories with humor and enthusiasm. We would recommend Al and Charleston Footprints Walking Tours to anyone wanting to familiarize themselves with this charming town.
J
Jamie_D
March 20, 2026
Best Tour Guide Ever!
Al was fantastic. We were only in Charleston for one full day, and his tour was really the highlight of our trip. He was incredibly knowledgeable, personable, and friendly. As a native Charlestonian and a tour guide for nearly 50 years, he knows the history of this town like the back of his hand. He took his time walking us through the most beautiful neighborhoods; I think he even spent an extra half hour with us! I highly recommend Al and the tour!
M
mariannem0913
March 19, 2026
No show
Tour was cancelled and we weren’t notified. We’ve since spoken w the organizer who was apologetic and promised us a refund. Hope he’s honest.
事業者からの返答
This response mirrors the one below, both occurring during an episode of API diruptio:
,
i certainly can understand your frustration. Experiencing a "No Show: is frustrating and disappointing.. There was no guide because that tour had been cancelled weeks ago . You didnt know that and we did;t expect you. Its called technical glitch.. When a product is revised it disrupts the API (Affiliate Party Interface ).The product (in this case the tour as it is posted on Viator, does not interface with the booking platform.The information flow that starts with your booking doesn't connect to the calendar so the reservation platform does not notify us of the purchase or place it in the roster. Tours can be booked even when the tour is not available, which is your circumstance.
Our goal is to exceed your expectations, not disappoint., and so:
(1) We have accelerated this to the tech team to solve this once and for all.
(2)We have put in place a daily email citing reservations outside of the daily manifest/calendar
(2) email notifications for these tours are marked Top Priority and will show first in the string.With these safeguards and the tech team performing a full integration, we resolve to never miss a reservation again!
E
elisabethhN4995DU
February 11, 2026
Not recommended, so far no feedback about reimbursement
The guide has not come, absolute disappointment
事業者からの返答
I certainly can understand your frustration. Experiencing a "No Show: is frustrating and disappointing.. There was no guide because that tour had been cancelled weeks ago . You didnt know that and we did;t expect you. Its called technical glitch.. When a product is revised it disrupts the API (Affiliate Party Interface ).The product (in this case the tour as it is posted on Viator, does not interface with the booking platform.The information flow that starts with your booking doesn't connect to the calendar so the reservation platform does not notify us of the purchase or place it in the roster. Tours can be booked even when the tour is not available, which is your circumstance.
Our goal is to exceed your expectations, not disappoint., and so:
(1) We have accelerated this to the tech team to solve this once and for all.
(2)We have put in place a daily email citing reservations outside of the daily manifest/calendar
(2) email notifications for these tours are marked Top Priority and will show first in the string.With these safeguards and the tech team performing a full integration, we resolve to never miss a reservation again!
H
hbpenguin
January 31, 2026
Perfect for history enthusiasts—informative, engaging, and expertly guided.
A fantastic tour from start to finish. The guide’s depth of knowledge was impressive, and the historical insights were fascinating. Highly recommended for anyone with an interest in history.
D
David J
January 5, 2026
Maybe we just had a bad guide
Neither of us enjoyed the guide. I think his name is Al, When he showed up we thought he was a homeless person. He was not dressed professionally, had a dirty jacket and cap. He was hard to understand, and it wasn’t just his accent. He tried too hard to be funny and entertaining, he was neither. The other folks on the tour also did not seem to get into him. We did cover a good amount of sights. He seemed knowledgeable. We did not tip, which was a first for me. I didn’t notice anyone else tip him either