The bus departing time of tour was different with Viator gave us at 6:30am. There was no our names on the list of passengers when we arrived bus station at 6:15 am. The bus of tour provider was full, but it transferred us to another local tour provider’s bus. We finished our tour finally. We didn’t know where our names going and we made our order more than two months before.
事業者からの返答
Lamentamos profundamente el inconveniente que experimentó con los horarios y el registro de su reserva al llegar a la estación. Comprendemos perfectamente su malestar, especialmente habiendo planificado su viaje con tanta anticipación.
Queremos aclararle que, si bien se presentó un error involuntario en el sistema de asignación de la reserva, nuestro equipo actuó de manera inmediata para coordinar su traslado y garantizar que pudiera realizar el tour sin perder su itinerario. Asimismo, intentamos comunicarnos con usted a través del número registrado para brindarle asistencia rápida, aunque lamentablemente no obtuvimos respuesta en el momento.
Agradecemos mucho sus observaciones, ya que nos ayudan a revisar nuestros canales de comunicación con plataformas externas como Viator y a mejorar nuestros procesos internos para evitar que situaciones similares vuelvan a ocurrir.
Nuevamente, le pedimos nuestras más sinceras disculpas y quedamos a su entera disposición.
2
2508jdr
August 22, 2026 · via Tripadvisor
Highly recommended
The service was scheduled by my agency, they picked us up promptly at the hotel, they have a comfortable and safe terminal, the buses are in perfect condition, I especially highlighted the cleanliness of the bathrooms and seats, the staff's attention was very good, drinks during the trip and attentive at the stops, the lunch was quite good and varied, the stops were interesting and the landscapes beautiful, I highlight our guide Efraín
事業者からの返答
¡Muchas gracias por compartir tu experiencia con nosotros! Nos alegra muchísimo saber que tu agencia agendó correctamente el viaje, que nuestro servicio de recojo puntual en el hotel fue de tu total agrado y que disfrutaste de la comodidad, seguridad y limpieza de nuestros autobuses.
También agradecemos tus palabras hacia nuestro personal y las atenciones a bordo durante el trayecto; nos esforzamos cada día para que cada viajero se sienta como en casa.
¡Esperamos tener el placer de transportarte nuevamente muy pronto en tus próximas rutas por el sur del país!
A
andreanR5554LZ
May 10, 2026 · via Tripadvisor
Great
Great day with Elio through the ruta of sol
事業者からの返答
Thank you so much for sharing your experience! We are delighted to hear that you had a wonderful day exploring the beautiful landscapes of the **Route of the Sun**.
We will pass on your kind words to our guide, **Elio**; we are very proud to have such passionate professionals who share the history and culture of each destination with our travelers.
Your satisfaction is our greatest reward. We hope to have the honor of welcoming you back very soon aboard **Turismo Mer** to continue discovering more destinations together! *Have a great trip!*
C
chiaramB9041FJ
May 10, 2026 · via Tripadvisor
Sightseeing tour
Great tour from Puno to Cusco. Thanks to the guide Elio who accompanied and enlightened us
事業者からの返答
Grazie mille per la tua splendida recensione! ✨ Siamo felicissimi di sapere che ti è piaciuta la tua escursione con noi sull'incredibile percorso da Puno a Cusco.
Trasmetteremo i tuoi gentili commenti alla nostra guida, Elio. Siamo incredibilmente orgogliosi di avere professionisti così dedicati, appassionati e competenti, sempre pronti a rendere ogni tappa un'esperienza indimenticabile e arricchente per i nostri passeggeri. 🗺️
La tua preferenza e la tua soddisfazione sono la nostra più grande ricompensa. Speriamo di avere presto l'onore di darti nuovamente il benvenuto a bordo di Turismo Mer per continuare a scoprire insieme nuovi itinerari! 🚌☀️ *Buon viaggio!*
D
DeniseTrang_N
April 11, 2026 · via Viator
All the activities were...
All the activities were visited. The entrance fees were optional so it is flexible. Daniel was very knowledgeable. On board tea coffee services were adequate. The buffet lunch was plentiful and delicious. Highly recommended . The total time was 10 hours
事業者からの返答
"Dear traveler, thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed the flexibility of our tour and that the buffet lunch in Sicuani was to your liking. We will pass on your compliments to Daniel, who strives to share all the historical richness of the route with our passengers. We look forward to welcoming you back on your future trips through southern Peru. Sincerely, the Mer Tourism Team!"
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Carlo S
December 26, 2025 · via Tripadvisor
Wonders and kindness
The service is great, the guide Marco was very precise and kind. The route is really fascinating, the journey from Puno to Cusco is beautiful in itself, and the archaeological and historical sites really beautiful. Also we had a problem (we lost an item en route) and were instructed to bring it back to Cusco for us. Very kind of you. Thank you!
事業者からの返答
Grazie mille per le tue gentili parole! 😊 Siamo così felici che il viaggio ti sia piaciuto e che Marco, la nostra guida, abbia fatto un lavoro eccellente 🌟. È fantastico sapere che l'itinerario abbia soddisfatto le tue aspettative! Il percorso da Puno a Cusco è mozzafiato, 😍. E, naturalmente, un milione di grazie per la comprensione e per aver apprezzato il modo in cui abbiamo gestito l'oggetto smarrito! 🙌. Speriamo di rivederti presto nei nostri viaggi 🚂. Saluti!
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elenadX8458KX
December 18, 2025 · via Tripadvisor
Ameno trip Cusco-Puno
At reception in the terminal, welcome with brief explanation of the route. Picnic for breakfast. Enjoyable trip with frequent stops. Comfortable bus. Excellent food.
Driver Franklin and guide Elio keep an eye on passengers' needs all the time. Recommended 100%
事業者からの返答
Thank you so much for your enthusiastic recommendation! At Turismo MER, we strive to make your experience enjoyable from the moment you arrive at the terminal, and we are delighted to hear that you were completely satisfied with the welcome.
It is a true pleasure to read that our driver and our guide, Elio, were attentive to your needs at all times. We will personally pass on your compliments; for us, warm service and safety are our number one priority.
We are very encouraged to know that you enjoyed the comfort of our vehicles and the excellent cuisine at the stops along the route.
We hope to have the pleasure of welcoming you again on your next trip through southern Peru.
Sincerely,
L
luzr29
December 12, 2025 · via Tripadvisor
Our travel from Cusco to Puno with Elio our turist guide!
Beautiful scenery and lots of farming and mountains.
Lot of information and good food. Elio was very informative and easy to talk to in English and Spanish! Thank you Elio for your service!
事業者からの返答
Thank you so much for your review! 🌟 We're delighted to hear you enjoyed your vacation and that our guide, Elio, provided excellent service. At Turismo Mer, we strive to provide unforgettable experiences for our clients. Thank you for choosing us! 🙏 We hope to see you again soon! 😊
C
claicko
December 12, 2025 · via Tripadvisor
Route of the Sun
The Tour was very good, besides the bus being very comfortable the team welcomed us very well. Thank you to Elio guide and the edison who served us at the station. The driver unfortunately can't remember the name. The tour includes several stops with explanation of the guide, in addition to the place for lunch and very good and the food was very tasty.
事業者からの返答
Muito obrigada pela sua avaliação! 🌟 Ficamos muito felizes em saber que você gostou do passeio e que nossa equipe prestou um excelente serviço. Um agradecimento especial ao Elio, nosso guia, e ao Edson pela gentileza e prestatividade. Também queremos agradecer ao motorista, que fez de tudo para tornar sua viagem confortável e segura. Ficamos contentes em saber que você gostou da comida e das paradas. Obrigada por escolher a Turismo Mer! 🙏 Esperamos vê-la novamente em breve! 😊
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GadjParis
November 26, 2025 · via Tripadvisor
One of the most beautiful bus trips of my life
I see a lot of negative reviews and a low ratings here, so I only booked Turismo Mer for our Puno to Cusco trip after competitor Cruz del Sur cancelled our tickets the night before we were due to leave. Really mean of them. Apparently they do that when they have not enough paying customers, my hotel receptionist said. Anyway, we managed to book two seats on Mer and were absolutely delighted. We paid 350 soles for two people (nearly double the 180 soles of the direct no-stop Cruz dS ride) We left at 7 am from Puno. There are several sightseeing stops, a museum, a stop at the highest point on the trip, buffet lunch in a lovely restaurant with view on a waterfall (included), then a stop at a stunning Inca ruin called Racqchi Anansaya, and finally at an amazing church in Andahuaylillas. The entrance tickets for these sites are not included in the price and add up to about 50 soles, which the guide collects at the start of the trip. We told him we only wanted to see the Inca ruin, which was ok. We later also paid for the church because it really is worthwhile. Unforgettable scenery underway as the bus traverses the altiplano and later a broad and fertile valley. Highly recommend. One of the most beautiful bus trips of my life. Great service too.
事業者からの返答
Thank you so much for sharing your experience with Turismo Mer! 😊 I'm so glad to hear we exceeded your expectations. I love hearing that the guide was friendly and the buffet lunch was delicious. The Inca ruins of Racqchi and the church of Andahuaylillas are truly breathtaking. Thank you for choosing Turismo Mer for your trip from Puno to Cusco! We're here to serve you and make your travels unforgettable. We hope to see you again soon! 👍
