Two bookings, two serious problems. I would not use this company again.
This was my second time booking with this company, and both experiences ended in serious problems. After the first, I had to open a case with the Better Business Bureau. I booked a Vatican Museums ticket, but when I arrived, I was told the ticket had already been used. I had to buy another ticket on the spot just to see the museum. I showed the company evidence of what happened, but the problem was never properly resolved.
I gave them another chance and booked a private day tour to Salzburg. The night before the tour, they sent me a voucher saying everything was ready and that I should be prepared for a 7:00 a.m. pickup. Then, only hours later, I discovered the tour had been canceled.
When I contacted them, their representative blamed me, saying the tour was canceled because I had asked for a comfortable car. That explanation is contradicted by the written messages: I accepted the car they offered, and they confirmed that the arrangement was okay. Being blamed for a cancellation after receiving confirmation and a voucher is insulting.
Based on my two experiences, I believe this company is unreliable and handled both situations dishonestly. I strongly recommend that travelers avoid booking with them. Keep every message and confirmation if you do decide to take the risk.
J
Joanne_B
August 4, 2026 · via Viator
A wonderful experience
Sam was our driver. He was wonderful . It was a fantastic day. I would highly recommend. Do not miss Halstatt when visiting Austria - it was the highlight!
A
Alex_K
July 31, 2026 · via Viator
A must see/ do!!!
AMAZING!!! A must see while in Vienna! Both beautiful places are worth traveling to and this company is fabulous to book with!
Sam was our guide, and he made the trip! He did not rush us when we needed more time at the stops and was such a great guide! Highly highly recommend!!
K
Kathy_C
July 23, 2026 · via Viator
It was a wonderful...
It was a wonderful experience. Sam, our tour guide was very knowledgeable. We learned quite a bit and really enjoyed ourselves.
A
AnaPaola_P
July 20, 2026 · via Viator
An amazing option with family.
Totally recommended to travel through 3 amazing places un Austria. A good option for big families with short time to know amazing places.
M
Mukesh_J
July 17, 2026 · via Viator
Mesmerizing trip.
Amazing trip. Beautiful scenic and safe drive. In 11 hours we were able to come back to city. Sam ( Chauffeur) was very cooperative and shared information throughout the journey. 10 STAR FOR SAM.
P
Pradeep_P
June 28, 2026 · via Viator
One of the good trip
It was one of the comfortable ride. Appreciate the service but the weather here is extremely hot. Overall it was good experience.
B
Brian_W
May 23, 2026 · via Viator
Grand Scenery with Excellent Host
Sam was an excellent driver and kind, friendly, and communicative host. We felt very safe and well cared for as we rode through magnificent scenery! We highly recommend this excursion. It’s entirely worth it!
S
Sophia_O
May 5, 2026 · via Viator
This was a wonderful...
This was a wonderful experience from start to finish! Sam was our driver, and he was excellent—friendly, professional, and very knowledgeable. He made the trip enjoyable and shared so much helpful information along the way. He also took us to all the most beautiful spots in Hallstatt and Salzburg, which made the experience even more special. We truly enjoyed our time and would highly recommend this tour to anyone visiting the area!
S
Sheila_B
March 25, 2026 · via Viator
Salzburg day trip
We had a good trip it is 3 hours through the mountains so weary car sick people could have an issue. We stopped at Traunsee Lake and Hallstatt for pictures walking around and break. Driver was friendly and knowledgeable about sights and recommendations. Went to Mozarts birthplace in Salzburg enjoyed lunch at Bier a 400 year restaurant. Walked around shops. Overall would be a 5 star but we got stopped by police on way and apparently the vehicle should have been licensed as taxi or commercial and was not. Cost us about half hour of time and an uncomfortable situation but overall a good day
事業者からの返答
Thank you for your detailed feedback. We’re glad to hear you enjoyed the scenic journey, the stops, and your time in Salzburg and Hallstatt
We sincerely apologize for the police stop. This occurred due to a serious compliance mistake by the driver regarding vehicle documentation. Please be assured that we do not take such matters lightly, and appropriate action has been taken to address this issue and prevent it from happening again.
We appreciate your understanding and are pleased you still had a good overall experience