I would never recommend this service. The drivers at the airport were rude and dismissive. The airport staff did not recognise the service and consequently were unable to offer help. I used the app to try to contact the driver, no reply. The service finally contacted me 24 hours after what was supposed to be my airport pick up. After 4 drivers one finally took the time to assist and then located my ticket
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Rebecca_G
February 24, 2025 · via Viator
Hard to figure out where...
Hard to figure out where pick up is. Had to exchange messages a few times, but it worked out. Better directions/signage would help.
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Daryl_M
December 1, 2024 · via Viator
Great trip but the driver...
Great trip but the driver had the wrong name next to my booking which caused some confusion initially
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thiszfactor
October 13, 2024 · via Tripadvisor
Stranded despite booking in advance
Super shuttle left us stranded on a rainy day with a baby after 36 hours of travel. We had to find a taxi by ourselves. Despite booking 4 months ago they could not get their act together. And hard with the baggage and crying baby. Their customer service manager David Ross did not even apologise the next day. I wondered why the drivers were rude and now seems the culture is rotten from the top. Shane on you super shuttles.
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Trudi_A
July 9, 2024 · via Viator
Great Service
Easy and stress free, great service thank you!!! Highly recommend, not much else to say really other than I was glad I booked as it made things easier especially travelling with kids
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Ivone_S
May 28, 2024 · via Viator
Airport transfer
Easy to find at airport, reliable, friendly staff who dropped us off in front of hotel. Overall great service 👌
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arts4community
April 18, 2024 · via Tripadvisor
Luggage Damaged Company takes no liability
I arrived in Wellington from Brisbane on a Qantas flight on 3rd April 2024. My hard plastic shell suitcase was fine. I wheeled it outside to the shuttlebus service. The driver was professional and negotiated Wellington hills well. While driving I heard loud noises from the trailer. When we arrived at my parents place, the suitcase was sitting alone in the trailer. I removed it and it was damaged. The driver said it would have been the airline. I wrote to Peter King, The Director who told me that he would not accept liability: "We cannot accept liability for the damage to your suitcase as it is not possible that such impact damage could have been sustained during your journey with us on 3 April 23."
Take my advice, take an Uber, it costs the same and your luggage will be safe.
1人が参考になったと回答
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Anh_N
March 14, 2024 · via Viator
I definitely recommend this service to other travelers. I will use this service again the next time we visit Wellington
The driver made us feel welcome. He was courteous and helpful! He even informed us of what was happening and how soon the shuttle would leave.
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Marie_W
January 5, 2024 · via Viator
Booked a and paid for a private transfer but got the shuttle with other passengers.
Our transfer was fine but we had paid extra for a private transfer and we were put on the shuttle with everyone else. I have requested a refund for the difference in cost but have not received any response.
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Deborah_N
November 7, 2023 · via Viator
Very Easy to Use
Easy to locate as I exited the terminal. Mark, the driver, was very friendly and helpful. Great experience.