Despite the hot August temperature, we had a great tour. Carlos was fantastic and did a great job of engaging storytelling that appealed to teenagers and adults. Real Alcazar is a must see for anyone visiting Sevilla and booking with Carlos is highly recommended.
A
Ashley_1972lou
April 14, 2026 · via Tripadvisor
Brilliant tour! So worth the money!
This was an excellent tour by Tickets4U. Great communication from Daniel when organising the tour. Brilliant, energetic and informative guide in Reme!
事業者からの返答
Thank you 🙏 we really do our best to help as many people we can!!
S
stohio123
March 30, 2026 · via Tripadvisor
Cancelled tour ruined our chance to see this site
We booked a guided tour of the Real Alcázar of Seville well in advance, but unfortunately the operator cancelled on us shortly before our trip because they were unable to secure tickets. They are selling speculative, unsecured tours and a confirmation number does not mean you have tickets.
I understand this is a high-demand location, especially during Semana Santa, but the cancellation left us with very limited alternatives, as official and third-party options were already sold out by the time they notified us.
The operator did process a refund promptly. However, I would recommend that future travelers be cautious and not assume that a booking guarantees entry from this operator.
In peak seasons, it may be safer to prioritize official tickets first and treat this tour as a speculative last resort only.
事業者からの返答
Dear guest,
Let us clarify some points, as we consider this comment to be unfair and not accurate.
First, you didn’t do the tour with us. It is surprising to us how someone can leave a review without actually being a client and still make such claims.
Second, what you sent was a request during peak high season, around Semana Santa. We receive a very high number of requests per day, sometimes more than 200. This is clearly explained during the booking process, and the fact that it may not have been fully understood is not our responsibility.
We are a small local business and we work very hard every day to get as many people as possible inside the Real Alcázar of Seville. However, when tickets are sold out, it becomes very difficult, and we can only confirm bookings as we manage to secure availability.
Here are a few tips to increase your chances:
• Make sure your booking is confirmed and not pending
• Come to the shop and check availability in person
• Be patient and understanding with the people working
• Be as flexible as possible
Kind regards,
TICKETS4U SEVILLA
A
abes1024
March 26, 2026 · via Tripadvisor
Sold out? Try Daniel
Daniel was amazing!! Royal Alcázar was sold out all week and we had several tour operators cancel on us. Daniel got us in and had a great tour
事業者からの返答
Thank you very much for your kind words! We do everything we can to get as many people as possible into the Real Alcázar of Seville, so it really means a lot to hear this.
We’re very happy you enjoyed the tour and that everything worked out in the end. We work very hard every day to make these experiences possible, so it’s great to know you left happy! 🤩🍀
⭐️⭐️⭐️⭐️⭐️
J
joshuah43
November 2, 2025 · via Tripadvisor
Sold out? Try Daniel's tour!
We planned poorly and could not get regular tickets for our preferred day. Daniel was amazing to work with and not only secured tickets when they were sold out but also arranged a private guide. Javier led us through the palace and gardens. Tons of information, very fast, but then we had time after to go back and see highlights at a slower pace. Certainly pricer than standard unguided admission, but well worth it. Would definitely recommend.
1人が参考になったと回答
J
Janice F
October 22, 2025 · via Tripadvisor
Fabulous tour
Our tour guide, Melissa, was wonderful. Small group and Melissa had great enthusiasm and knowledge. Don't hesitate to book this one!
K
kckmax
October 20, 2025 · via Tripadvisor
Great experience…secured at the very last minute!
Great experience! I am amazed that Daniel was able to secure tickets last minute (day before) for the Alcázar when it appeared no tickets were available anywhere…AND provide a charming fun knowledgeable guide (Melissa)…for a group of 7. We also got a wedding proposal in the group which added to the fun. Thank you Daniel for making this possible!
A
abdulrahamna2016
June 3, 2025 · via Tripadvisor
Worst tour experience ever. Not recommended
I joined this tour on June 2, 2025. While Daniel was helpful in arranging the booking, he was unable to attend for valid reasons and sent a replacement guide named Alejandro. Unfortunately, Alejandro lacked even the most basic knowledge about the palace and its history. He was unable to answer our questions accurately and contributed almost nothing beyond walking with the group. It felt more like we were exploring on our own with another tourist rather than being led by a professional guide.
As a tour guide, I would rate Alejandro 2 out of 10 — the 2 points solely for punctuality and a pleasant demeanor. However, that’s where the positives end.
This was, without a doubt, the most disappointing tour experience I’ve had. I left the palace having learned nothing new, which defeats the purpose of joining a guided tour.
I strongly do not recommend this tour.
事業者からの返答
Hello Abdul,
We are sorry to hear that your experience with Alejandro did not meet your expectations.
Please keep in mind that we work with a wide network of official guides, and we assign the one who is available at the time of your tour. Unfortunately, we cannot control every aspect of what happens inside the monuments, and we have to trust in the professionalism, knowledge, and passion of the guides we collaborate with.
That said, we only work with certified professionals — people we have known and worked with for many years, and who come highly recommended by other trusted partners and clients.
It’s also important to point out that to enter these monuments and conduct a tour, you must be an officially licensed guide, which requires extensive study and rigorous qualifications. Alejandro has consistently received excellent feedback from other guests.
We did speak with him regarding your tour, and he mentioned that from the start, your main interest seemed to be having thousands of photos taken at every location (which he gladly did), and that you appeared less interested or engaged when he tried to share historical or cultural information.
Nonetheless, we appreciate your feedback, as it helps us maintain the highest standards.
Wishing you all the best in your future travels,
The Tickets4U Team
E
E5263BYjenniferb
April 25, 2025 · via Tripadvisor
Small group tour of Real Alcázar
Amazing tour! The tour guide was so friendly and knowledgeable with perfect English (great since our Spanish is minimal!). The small group size was wonderful - we learned and appreciated so much more than we would have walking through on our own but were not part of a big mob and could hear our guide well. The palace is fascinating and beautiful . The peacocks were a highlight . Daniel and his team did a phenomenal job of getting our tickets organized at the last minute. Thank you!
1人が参考になったと回答
G
GallesiM
March 31, 2025 · via Tripadvisor
Alcázar seen through the eyes of a true Sevillan
Fantastic welcome, this group of young guys work together and are a great team. Jose who accompanied us on this wonderful journey inside the Alcázar is a very knowledgeable guide, but above all he tells you the story so that you can enter inside this journey.
I recommend everyone to do the guided tour in Italian with them.
Thanks guys