The safari itself was enjoyable, but some aspects of the service did not match what was advertised. Wi-Fi was listed as available on board, but there was no actual onboard Wi-Fi. Instead, the driver used his personal phone to hotspot us. Since he was frequently making and receiving calls throughout the trip, the hotspot connection kept getting interrupted and was therefore unreliable. Eventually, his phone battery died, leaving us with no internet access at all.
Water was also advertised as included but was not provided during the safari. It was only after the tour had ended and I specifically asked about it that the driver got us some. Bottled water should have been available in the vehicle from the start.
Our safari was at 1:30 p.m., and we saw fewer animals than expected. The driver later explained that animals are often less active during the afternoon heat. While wildlife sightings can never be guaranteed, it would be helpful to offer a morning option or advise guests on the best viewing times, especially as tourists may not know this.
事業者からの返答
Hello Valued Guests
Greetings From Majestic, Thanks for taking time to write a review to us and were happy to hear that your safari was enjoyable. Thanks also for notifying us on the issues you faced especially on wifi and water. Our team will work on it and make improvements. Thanks Again For letting us know and will be happy to serve you again for the best Experience with your family and Friends.
3
336mariechristinel
April 12, 2026 · via Tripadvisor
Great day with Joseph
We had a fantastic day with Joseph. He was professional and made sure we got to see as many animals as possible, rushing to an area where lions had been spotted :) there was a cooler with lots of water and the vehicle was comfortable and clean. We loved it! Thanks Joseph!
事業者からの返答
Greetings from Majestic ltd.
Thanks very much for taking time to share a wonderful review we acknowledge it. Glad to hear that Joseph was excellent and offered a Memorable Safari. Thanks once again and we welcome back in future
N
Numtipkan
December 25, 2024 · via Tripadvisor
We love safari here in Kenya .. the company is so professional and the guide is so nice .. we love to come back again
Very nice guide ., we are so enjoy the safari tour and the service of the company. Everything was so perfect ............
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事業者からの返答
Dear Numtip
Greetings from Majestic Quest Tours & Safaris, we're thrilled to hear that you had a great experience and the guide made it affordable for you. we look forward hosting you again on your next Safari and thanks once Again.
A
Africabound_12
October 26, 2024 · via Tripadvisor
1/2 day Nairobi National Park and Sheldrick elephant and rhino orphanage tour
We were able to arrange a 1/2 day customized private tour to Nairobi National Park and the Sheldrick elephant orphanage. Our guide Joe was excellent! He was very knowledgeable, kind, and personable and worked hard to provide us with seeing the animals we most desired to see- the rhinos! He answered all of our questions and shared many of his unique safari experiences. We saw many other animals including lions, monkeys, hippos, crocodiles, zebras, antelope, and ostriches. Joe also customized our experience and added a quick tour to the bead factory to enhance our experience. Majestic provided an amazing experience at a price that was better than a shared tour with other companies. I would highly recommend Majestic and Joe for any Kenyan adventures!!
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事業者からの返答
Dear Customer
Greetings from Majestic Quest Tours and Safaris, Thank you for sharing your wonderful experience. we're delighted to hear that you enjoyed your Safari to the National park and the Elephant orphanage and that Joe provided such an excellent service. we will miss to have you again any time you plan to visit Kenya for more safaris with your friends and Families, Thank you once again.
S
sankaranb2024
February 18, 2024 · via Tripadvisor
Nairobi National Park Safari tour with Majestic Tours
A great experience of Safari in Nairobi National Park with Majestic Tours through Viator.
Sam, the guide and driver showed upon time: he was knowledgeable and courteous.
In the park, he had extensive knowledge of the park and its inhabitants, with more than a decade of experience. What amazed us was his ability to spot animals afar, which any untrained eye would miss. When asked, Sam calmly replied:” I eat with my eyes!”- emphasizing his core skill.
All in all, a delightful experience and we came back very satisfied.
Sam is also an excellent photographer. Post-tour, he shared his pics. with us-all fabulous ones!
Josee, Majestic Tours co-ordinater, was seamless in attending to pre- tour and post- tour queries from us, relieving us of any anxiety!
Would recommend this tour to anyone.
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事業者からの返答
Dear Our Valued Guest.
Thank you for sharing your Wonderful Experience . We're delighted to hear that our Safari trip to the National park exceeded your expectations. it's fantastic to know that you enjoyed the richness of wildlife and personalized attention with sam, our experienced Guide. Your kind words inspire us to continue providing exceptional safari Adventures. we can't wait to welcome you back for more unforgettable moments in the wild. Thank you Once Again.
C
Cruiser48108710899
January 27, 2024 · via Tripadvisor
Going with Joseph makes a difference (he is a great animal spotter)
Joseph was such a great host and dedicated animal spotter. His knowledge, experience and warmth made the trip unforgettable. We learned a lot and spotted lots of animals. We strongly recommend to go with Joseph, he makes a difference (he even helped us with the entrance fee because all our options didn‘t work out but he saved the day). You will enjoy this tour!
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事業者からの返答
Dear our Valued Guest
Thank you for choosing our Safari Trip to Nairobi National park, we're thrilled to hear that the experience was very unique. we're glad joseph added a touch of humor to your adventure and ensured you spotted great moments. your high recommendation means the world to us and look forward to hosting you on more exciting Safaris. Thank You very much.