From the early morning pickup to the flight, it was amazing. The crew calmed our nerves and soothed our fears, and letting us watch the balloons inflate calmed them further.
Best company to book with; the post-flight bubbly and the post-flight certificate were nice touches.
8
83abhimanyug
September 28, 2026 · via Tripadvisor
very poor customer service. will not recommend
very poor customer service. will not recommend
2
213karemj
September 27, 2026 · via Tripadvisor
Do it
The experience was totally worth it, our captain was so informative and it was such a beautiful day. From the moment we got there the crew members were welcoming and helpful. 10/10 would recommend
M
Monica_M
September 25, 2026 · via Viator
Amazing Experience
my Driver was informative and on time he got me there safely.
sign in was quick, the whole experience was amazing and the balloon ride was so smooth from start to finish, I only have one negative and that was I wasn't really directed on when or were to go so pretty much just followed the other attendees once they arrived
6
646abhimanyug
September 23, 2026 · via Tripadvisor
Worst customer service ! Dont trust the paid reviews
Most horrible customer service !! Their driver did not come at designated time , and due to mis guidance from another Spanish speaking driver ended up paying a different tour operator . After repeated requests , denied a refund .. even a partial refund . Although no services provided to us !
事業者からの返答
We are sorry to hear that you were disappointed with your experience. However, we would like to clarify some important points for future travelers.
Our records show that the pickup time and location were communicated to the passengers in advance, and our driver was present at the designated location and waited for the passengers as scheduled. We also have documentation supporting these communications and the driver’s arrival.
The transportation service was therefore available as scheduled. Unfortunately, the passengers did not meet our driver and subsequently chose to use another provider.
We understand that situations like this can be frustrating, but we believe it is important to provide an accurate account of what occurred. We always recommend that our passengers carefully check their pickup instructions and contact us immediately if they have any difficulty locating their driver.
We remain committed to providing our guests with clear communication and reliable service.
D
drabhisayz
September 22, 2026 · via Viator
Worst Customer service! Stay away!
Extremely poor customer service and communication. Was unable to make the trip at all due to driver coming late and receiving no clear cut instructions. Had to do the trip with another operator . Despite not able to make the trip, operator refused to give a refund ! Even after multiple requests no refund given!
事業者からの返答
We are sorry to hear that you were dissatisfied. We would like to clarify that our records and communication history show that the pickup instructions, including the meeting point and scheduled time, were provided in advance.
Our driver was present at the designated pickup location at the scheduled time and waited for the passengers. We have supporting documentation confirming both the communication with the passengers and the driver’s presence at the pickup point.
Unfortunately, the passengers did not meet our driver and ultimately used another transportation provider.
We understand that travel plans can sometimes become confusing, but we believe it is important for future travelers to know that the service was properly coordinated and that our driver was there as scheduled.
We remain committed to providing our guests with clear instructions, reliable transportation, and the best possible experience.
2
295kelseyk
August 31, 2026 · via Tripadvisor
Bucket List Item ✅
Our hot air balloon ride over the pyramids was truly one of the highlights of our trip to Mexico. From start to finish, the entire experience was smooth, peaceful, and incredibly well organized.
The flight itself was absolutely magical. Floating quietly above the ancient pyramids as the sun came up was breathtaking—it was such a calm and serene way to experience Teotihuacán, and the views were unforgettable.
Our pilot was extremely knowledgeable, professional, and calm, which made us feel completely comfortable throughout the entire flight. We learned so much about the surrounding area while simply enjoying the peacefulness of being up in the air.
The ride was remarkably smooth, and the whole experience felt safe and relaxed. Watching the other balloons fill the sky around us made the morning even more spectacular.
If you’re visiting Teotihuacán, I cannot recommend a hot air balloon ride with Globo Tetris enough. It is absolutely worth getting up early for and something we will remember for years to come! 🎈✨
L
laurahW5588TG
July 8, 2026 · via Tripadvisor
Experience flying with Tetris
The experience was spectacular, excellent service from everyone, photographers, pilot, driver, service staff 🤗.
Recommendation 💯 Tetris
Unforgettable experience
B
Batia_G
July 5, 2026 · via Viator
Amazing experience!
Javier our driver was timely and communicated efficiently. He drove safe and it was nice to just have a personal driver for the morning. Ivan our pilot was lively and reassuring! He was charismatic and attentive to all worries. We enjoyed how kind and enthusiastic everyone was! Would book again!
4
481elielg
June 21, 2026 · via Tripadvisor
Great experience!
I loved the experience and would gladly return. Very good treatment, very attentive, and they made us feel informed and relaxed during the trip. Thank you very much!
Mexico Cityの類似ツアーを比較
最安値: Xochimilco, Coyoacan and Frida Kahlo with Optional Lunch — $40
最高評価: Balloon flight + Breakfast in cave + Pyramids + Pick up CDMX. — 4.9 (8,026 件のレビュー)
最短: Teotihuacan pyramids morning or afternoon without tourist traps — 5h 30分