Bring water
No water supplied. Bus was nice and driver tour guide very experienced and friendly. More time at sea to sky gondola would have been nice.
事業者からの返答
Thank you for your feedback! We’re glad you enjoyed the comfortable bus and found your driver-guide experienced and friendly. We apologize that water was not provided as expected, and we appreciate your suggestion regarding additional time at the Sea to Sky Gondola. Your comments are helpful as we continue working to improve the overall tour experience.
Warm regards,
Hussain
Zoom Tours
Great tour!
Great your! The guide Clarkie was fantastic! Very friendly and informative. The trip saw some beautiful spots and we had plenty of time in each location, didn’t feel rushed at all.
事業者からの返答
Thank you for the wonderful review! It’s great to hear that you appreciated the pace and the beautiful sights. We hope to welcome you on another adventure soon!
Best regards,
The Zoom Tours Team
Inconsistent Communication – Missed Our Whistler Tour
We joined the Whistler Tour but unfortunately had a very disappointing experience due to poor coordination. Our confirmed pick-up time was 9:10 AM, but the operator changed it to 8:30 AM just the day before and only sent the update via email—without requiring confirmation or sending any SMS/WhatsApp follow-up. Since the trip was already confirmed, we didn’t see the email in time.
We arrived at the hotel at 8:40 AM—still before the revised pick-up time—only to receive a call saying the bus had already left. We rushed to the next pick-up point by Uber (CAD 9.14), but the driver had already departed.
When we contacted the coordinator, Tara, she insisted it was not their fault. However, we strongly believe it was their responsibility to ensure that such a critical change was acknowledged by the guests. On a previous tour with the same company, our coordinator Christina had sent SMS updates and required our acknowledgment, so the inconsistent communication this time was frustrating.
We’ve raised a refund request through zoomtours and Klook and hope this matter is taken seriously. I would advise future travelers to double-check all arrangements directly and not rely on proactive communication from the operator
Best Whistler tour
Jason the driver was great.He was kind and funny. His local knowledge was amazing .
He definitely went the extra mile for a the guests.
事業者からの返答
Thank you for the fantastic review! We truly appreciate your feedback and look forward to welcoming you again soon!
Regards,
Zoom Tours