Amazing tour. Our guide was very informative and made sure we all had a great experience. Excellent tour. Highly recommend.
事業者からの返答
Thanks for your feedback! You are very important to us! We always choose the best guides,
to provide an excellent service! Thank you, we are waiting for you and we thank you!
S
Spencer_C
October 21, 2023 · via Viator
Tour was great
Laura was great! Was quite busy but she kept us informed and engaged the whole time. Highly recommend doing the Vatican in the cooler months - today was bearable but the summer could be extremely uncomfortable.
事業者からの返答
Thanks for the Feedback! Your Feedback is really important! We work every day to improve
ourselves
and give excellent service! We look forward to seeing you soon in Rome
M
Michael_J
October 3, 2023 · via Viator
Viator Srews-Up
Viator sent confirmation of tour meeting point and time but upon arrival the operator had no record of our booking. Viator provided the wrong address. Contacted the operator by telephone and was directed to a new address but upon arrival was told the tour was rescheduled to later in the day. When I contacted Viator seeking refund my request was denied. Viator indicated I was at fault and that the operator could not contact me although I provided my email and mobile to Viator. Viator screws up but blames the customer. Last time I book with them.
事業者からの返答
Hello Michel. We have been trying to contact you via WhatsApp since 03/10, without success. :-( ...We at the Roma In Tours agency understand your dissatisfaction with the Viator platform, which mediates sales, we are very sorry about this incident. However, when you leave a negative review, it ends up harming our agency... .. We would like to present you with a new opportunity to take a new tour. We have tours all over the world. We await your response on Whatsapp
P
Paul_O
July 5, 2023 · via Viator
You could do better!
Booked 10:30am tour for four people. Emailed day before that time changed to 11am. Showed 10:45am and told 11:30am (unapologetically). Tour finally began around 12:15pm. Others people who had booked 8am tour were treated similarly. We missed our lunch reservations due to the multiple delays. Tour guide was disinterested and rushed through tour. My advice: skip this tour and try another or self tour; but don’t skip seeing the Vatican!
事業者からの返答
We apologize for the inconvenience and disappointment you experienced during your Entire Vatican Tour Experience Treasure of the Sistine Chapel. Your feedback is invaluable to us, and we take your comments seriously. We deeply regret any confusion regarding the tour start time and the subsequent delays. We will investigate internally to understand what happened and ensure that such situations do not occur in the future. It is unacceptable that you missed your lunch reservations due to the delays, and we sincerely apologize for any inconvenience this may have caused. We will also address your concerns regarding the disinterested tour guide and rushed tour experience with our team to improve our services. Thank you for bringing these issues to our attention, and we hope you give us another opportunity to provide you with a better experience in the future.
J
Jason_G
June 27, 2023 · via Viator
Skip the line is a must for Vatican!
Visiting the Vatican was a must do on our travel list. This tour includes a skip the line and I highly recommend that. Walking past the hundreds of people sitting in the heat for a chance to go in was well worth every penny. I believe the tour guide is a guide chosen by the Vatican and not the tour company. He spoke very fast and had an accent that at times was hard to follow. With that we still caught on to what was being said and were truly amazed by the history all around us.
事業者からの返答
Thanks for the Feedback! Your Feedback is really important! We work every day to improve
ourselves
and give excellent service! We look forward to seeing you soon in Rome
A
Amelia_R
June 25, 2023 · via Viator
Give yourself extra time
Paolo was very knowledgeable of the history and biblical references. He was a fabulous tour guide. Our only issue is that the time of the tour is not actually the real starting time of the tour. We booked a 9:30 time and it got changed to 11:30 due to being overbooked. It was stressful for us. The tour was at 11:30 but it took over an hour just to get inside the Vatican. We needed up having to leave our group and go ahead into Sistine Chapel for 4 mins and then hustle to get to cruise ship. So we spent almost $700 to spend 4 mins or less in Sistine Chapel. That was disappointing.
事業者からの返答
Thanks for the Feedback! Your Feedback is really important! We work every day to improve
ourselves
and give excellent service! We look forward to seeing you soon in Rome
E
elvijal2023
June 18, 2023 · via Tripadvisor
Exceptional experience
Our tour guide René was exceptional. She was very thorough and knowledgeable. Even though there was a lot of walking and it was hot, René made the whole experience interesting.
事業者からの返答
Thanks for the Feedback! Your Feedback is really important! We work every day to improve
ourselves
and give excellent service! We look forward to seeing you soon in Rome
R
Rhonda_P
May 31, 2023 · via Viator
Delayed by two hours
Loved the guide very knowledgeable....need to be on time ! We were on a tight schedule made it very stressful to make it to the ship
事業者からの返答
Thanks for the Feedback! Your Feedback is really important! We work every day to improve
ourselves
and give excellent service! We look forward to seeing you soon in Rome
O
OnAir28857395506
May 22, 2023 · via Tripadvisor
WONDERFUL
Thanks ! Our tour, while tiring, went very well and I love his enthusiasm! A wonderful experience with a wonderful agency,i'm very happy for choose this agency. Guide Sara is Top!
事業者からの返答
Thanks for the Feedback! Your Feedback is really important! We work every day to improve
ourselves
and give excellent service! We look forward to seeing you soon in Rome
S
Sandrino2016
May 21, 2023 · via Tripadvisor
Wonderful!
Our guide was amazing and wonderful! He taught us many things and answered all our questions. He kept us informed at every corner! History came alive for us and we enjoyed our tour.
事業者からの返答
Thanks for the Feedback! Your Feedback is really important! We work every day to improve
ourselves
and give excellent service! We look forward to seeing you soon in Rome