アリエスカ/ガードウッドエクスプレス

Fantastic views and hotel. Worth the trip

The driver showed up at our airport pick up coughing and sick and with her two children wining in the van. Even with that we booked a return trip. They then canceled just hours before our train departure leaving us with a problem on getting to Anchorage from Girdwood. They canceled after midnight for a 6:30 AM pick up. There was no assistance with helping us find last minute transportation. Terrible customer service very unprofessional.

Very convenient way to get to Girdwood. Driver was very nice and provided some commentary on what we were passing on the journey.

On time,voilite, clean, perfect ride to Anchorage. Did not see any bears or moose on the way in . Filling space

Great team, flexible and professional. Driver Matt knew his history and fun facts along the trip!

Absolutely perfect!!!! On time, great communication and took the worry out of travel!

Corey was an awesome driver who arrived promptly on time and got me safely to the airport. This is the second time I have used this service, and it’s the only service I plan to use when visiting the Anchorage/Girdwood area in the future. Please use this service!! They are truly 5 stars!

Wow, what an excellent service! You cannot beat the price and the flexibility of the times for pick up. Walter was my driver and he provided a safe and pleasant ride. Walter was a pleasure to have as my driver!! Kelly went above and beyond, making sure my reservations were scheduled correctly, she was in communication with me and made this process so seamless. As a solo female traveler, having reliable transportation was so important and this experience couldn’t have been better. I will absolutely use again when I visit Anchorage again. Thank you!!

Customer service is lousy - owner will not respond to calls. Three of the folks at my conference all had bad experiences with the operator. Drivers are nice but there is a total lack of organization and communication. Follow through is non existent. Find another provider or just take an Uber!

Girdwood Express was recommended by the Alyeska Resort. When we arrived at the airport (we being other people that had also made reservations) our shuttle was no where to be found in the shuttle waiting area. The shuttle buses do not have markings on them as they do in the photos from the website. After 20 min we had to call them to ask where they were. We were then directed to a shuttle that had been sitting there among other shuttle buses. The dispatcher gave us the number on the shuttle and we then confirmed with the driver it was in fact our shuttle. No markings on the shuttle bus nor a sign in the window to say it was the Girdwood Express shuttle. Also no call from dispatcher directing us to where to meet. Why wouldn't the bus driver get out and ask all of those standing around, "Alyeska Resort anyone?". All of the other shuttle buses were clearly marked or had signs in the window describing their affiliation. The driver was nice and engaged in friendly conversation on the way to the resort. That was just getting to the resort.............. Now on to the end of our trip and getting a shuttle back to the airport. You have to be kidding me. We had an even worse experience for the way back. Our flight was for 10:25 p.m. leaving Anchorage Airport. Considering it is just under an hour to the airport, and we should check in to the very busy airport two hours early, we scheduled our pickup at 7:00 p.m. That is almost 3.5 hours prior to our flight which should of been plenty of time. Well the shuttle was not there at 7:00. At 7:10 we called them to inquire as to the location of our shuttle. At 7:25 they called back to say they were trying to get ahold of the bus driver to get us an ETA. They also said that it was likely that the shuttle was stuck in construction traffic. Well that is total bs. Even the bell hops called them to ask why the delay. The bell hop drives from Anchorage to the resort for work. No construction anywhere of any sort. The shuttle service stated they would call us right back with an ETA. At 7:50 we still did not receive a call back and began to worry about getting to the airport on time. I then called the local yellow cab company. That is a whole other story but they are a waste of time. They stated they had someone in the area within ten minutes. Within 5 minutes a cab driver called and said he was 45-50 minutes out and coming from the airport. What the ??? No way we could make it for our flight doing that. Now we are in panic mode and in fear of missing our Southwest flight. Keep in mind that Southwest only flies once a day out of Anchorage to anywhere. That's at 10:25 p.m. If you miss that fight you have to wait 24 hours to catch the next one. Just unacceptable. Finally Mark, one of the bell hops, stated he was getting ready to get off work and would gladly take us. He drove us right to the front door of the airport. We arrived at 9:15 p.m. and were able to make our flight. It was just after 8:30 p.m. that the shuttle service finally called back to state the driver was 10 minutes away. Horrible communication. Horrible and unreliable service. We told them we were already on the way to the airport. I am sure that there has been several times that they were on point with their reservations but to have issues coming and going...??? I would not recommend them to anyone. That goes the same for the yellow cab company. We would of rented a car but none were available. Uber/Lyft?? I looked at eta's several times in that hour and a half. They were all longer that an hour away and were coming from airport. The Girdwood town is very small and just doesn't have the local resources to support ride share services.