I didn't receive any communication from the zipline guide after booking the trip via trip advisor. I messaged via Trip advisor app, emailed, and called and did not get a response. Ultimately, I had to book another and tour and called my credit card company to cancel payment.
事業者からの返答
We sincerely apologize for the lack of communication regarding your reservation. We understand how frustrating it must have been to reach out multiple times without receiving a response, especially while trying to confirm your zipline tour plans.
This is not the experience we want our guests to have, and we truly regret the inconvenience caused. We appreciate your feedback and will review this situation internally with our team to improve our communication and response process moving forward.
L
lashawnay2018
August 30, 2025 · via Tripadvisor
Solo Explorer
Such a beautiful tour in the national park/rainforest. The ziplining was amazing with the longest line lasting nearly 1 minute. The guides are very friendly and helpful. Lunch was good. Only downside for me was I purchased this ticket while everyone else in my group had the air tram and nature walk also booked (through a different site). I did not see that option. Luckily, I was able to add it on last minute but I just wish I knew there was more to do when I booked. If I didn't add on the other 2 activities I would have had to wait in the van for everyone else to finish (2.5 hours). Outside of that I absolutely loved this day! Back at hotel at 5pm!
事業者からの返答
Thank you for sharing your experience! We’re thrilled to hear you enjoyed the ziplining and found our guides friendly and helpful. We appreciate your feedback regarding the other activities—our goal is always to make sure guests know all the options available when booking. We’ll make sure this is clearer for future guests, so no one misses out. We hope to see you back for more adventures soon!
J
Jon T
April 12, 2025 · via Tripadvisor
Zipping through the Rainforest
This was an amazing experience zipping through the rainforest across multiple length zip lines. The park has 15 different zip lines of height, length, and speed and you will not be disappointed!
事業者からの返答
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
D
djuanm2025
March 17, 2025 · via Tripadvisor
10/10 Experience
Amazing experience! The guides were very helpful and informative! The natural scenery and views were absolutely beautiful too.
事業者からの返答
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
M
mayerlindiosmaryg
January 10, 2025 · via Tripadvisor
So amazing
Excellent adventure
Dilan and Gabriel
They make it a unique and safe experience.
A beautiful view, a challenging hike but worth it
1人が参考になったと回答
事業者からの返答
Gracias por sus comentarios tan positivos. Sus comentarios son muy importantes para que podamos mejorar nuestros servicios y me alegro de que haya tenido una experiencia agradable con nosotros y de que hayamos cumplido con sus expectativas de viaje.
Esperamos ser su elección para sus futuros destinos de vacaciones.
Atentamente,
Equipo de atención al cliente
J
jessicacY6753PB
June 19, 2024 · via Tripadvisor
Just Go Ziplining!
This was amazing! The 3 guides were phenomenal. The course was safe, exciting & beautiful! This was my favorite thing I did in Costa Rica. I’d highly recommend it! I don’t love heights but after the first platform I was fine. Only negative was the cost to purchase the pictures was expensive but I did it anyway.
事業者からの返答
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
6
685sherig
October 9, 2022 · via Tripadvisor
Fun day!
Did the Zipline and tram. It was a great experience. Be prepared to climb steps and watch your footing. The humidity makes surfaces slippery. Everyone is very nice.
1人が参考になったと回答
事業者からの返答
Thanks so much for your feedback!, we really appreciate the time you took to write such a review!.
Hope soon you come back to Costa Rica!!
J
James_D
August 16, 2022 · via Viator
The tour guide and...
The tour guide and experience was amazing and very welcoming. I would highly recommend you try this and book this excursion.
The food was also amazing
事業者からの返答
Thanks so much for your feedback!, we really appreciate the time you took to write such a review!.
Hope soon you come back to Costa Rica!!
D
Drew_A
March 10, 2021 · via Viator
Pickup never came...
My booking was confirmed and I was charged. I waited in front of my hotel for an hour for pickup and no one came. No answer at the contact phone number after multiple calls and no response to my email. If the tour was cancelled (maybe?), at least have the decency to notify your customers
1人が参考になったと回答
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