サンノゼからのイラス火山半日ツアー

Thank you for taking the time to share such detailed feedback. We’re sorry the half-day experience did not meet your expectations, particularly regarding the amount of time spent traveling and the limited time at the stops. We also understand that rainy-season conditions may have affected the overall experience. Your feedback is valuable, and we’ll share your comments with our operations team, especially regarding the itinerary timing and how the experience is presented to travelers. We appreciate your suggestion about combining this activity with additional experiences, as that may provide better value for guests looking for a fuller day.

¡Muchas gracias por compartir su experiencia! Nos alegra saber que disfrutaste de la magia del lugar y de esos cambios tan sorprendentes del clima y el paisaje. Tomamos muy en cuenta tu recomendación sobre llevar calzado antideslizante y ropa en capas. ¡Esperamos recibirte nuevamente para otra aventura en Costa Rica!

We sincerely apologize for this experience. A no‑show combined with the lack of response you encountered is unacceptable and does not reflect our service standards. This situation has been escalated internally for urgent review, as we take these failures very seriously. We regret the inconvenience caused, especially after you made the effort to travel to San José for the pickup.

We’re truly sorry that the local tour guide did not show up as expected. This is not the level of service we aim to provide, and we understand how frustrating that must have been. We’re glad our customer support team was able to assist you promptly and arrange a full refund within two days. Your feedback helps us identify gaps and work with our local partners to prevent this from happening again. If you decide to travel with us in the future, we’d appreciate the opportunity to deliver the experience you originally expected. Please feel free to reach out to our support team anytime.

We’re delighted to hear you had an excellent and easy half-day trip. Gary will be especially happy to know his knowledge helped make your experience even more enjoyable. It’s great that you were able to take in the incredible views of the volcano and visit Cartago’s beautiful church. We also appreciate your helpful tip—it will surely benefit future travelers!

We’re glad to hear you enjoyed the scenic drive and found the guide engaging. At the same time, we understand your concerns regarding the extended pickup and drop-off times, as well as the limited time at the volcano and other stops. Shared tours can involve multiple hotel pickups, which may impact overall timing. That said, your comments are very valuable and will be reviewed with our team to improve the balance between logistics and time spent at each location.