ホップオン・ホップオフ・テムズ川観光クルーズ

This excursion wasted my groups time! The Vendor did not provide the service as expected. On 6/22/26 my group of 5 were trying to board at the Tower of London Dock around 4:00. The current ship was full. We were told that the next ship was not comming until 5:45 PM The sign says new boat every 40 minutes. We had to stand for over an hour and a half. We missed our next engagements due to this lack of service This was our main day in London after the cruise and we had to wait too long The vendor did not meet their obligation to us. We paid a lot to be in London and this is just not acceptable We heard that there was mechanical problems, but we also heard that this happens often by your staff How can some one have dependable service if ships break down all the time. We got on at 5:45pm and left the dock at 6:00 pm. By the way about 76 people were left on the dock after waiting a long time. My fellow traveler stated that there were about 50 seats free in the coveted part of the ships Tried to get a refund and they stated that it is in there fine print. How to waste your time and money There are other vendors that may be more dependable and customer friendly Attached is the response Thank you so much for your patience while we looked into your request. We’re sorry to hear about the circumstances surrounding your experience. At Viator, we care about providing the best possible support and have followed up with the local tour operator regarding your concerns. After a thorough review, we regret to inform you that we’re unable to issue a refund for this booking, as the operator has not approved it. The tour operator said that they always make this clear on the schedule on the website. Please note that departure times may be subject to change at any time. As these are Hop On Hop Off tickets they can be used throughout the day. If you’d like to learn more about our refund policy, you can find the full details here: https://www.viator.com/support/termsAndConditions. We value your feedback and take all concerns seriously. We look forward to the opportunity to help make your next trip memorable and truly enjoyable. Regards, Viator Customer Service

Great, adventurous outing! We love the hop on hop off of the tour, and met a lot of great people! Highly recommended…!

What a very good experience. I saw and learnt so many things during the trip. It was a very relaxing way to see London from the Thames. In the way to Greenwich, Nick gave us an excellent commentary on various things we were seeing and on the way back it was Beauty who was also very good. We thoroughly enjoyed our trip on the boat.

Want to see Big Ben, Parliament Building and the London Bridge from the water view? Take this half hour boat trip on the Thames River, relax and enjoy the sites of London while listening to a great narrator.

We enjoyed the river cruise and the photo ops along the way. Would recommend an open top boat. Very fairly priced for a family. Only draw back was they did not enforce the no standing policy in the center aisle. Would recommend this cruise

Great process, friendly staff, clean boats, efficient.

Great way to see the major London attractions. Crew were engaging and very professional..boat as clean and well staffed.

This was a chaotic disorganized experience. It’s also not a “hop on, hop off” it’s a point A to point B shuttle. You’re competing for space with every bus operator in town that partners with them.

We booked our tour , got notice of detours along the route, but we didn't really miss any of the popular sites.

Boarded at Westminster Pier and had great trip to Greenwich where we disembarked. The captain ( Paul) provided fantastic commentary- informative, fun and humorous