エッフェル塔グラウンズウォークとセーヌ川ダイニングクルーズ

Thank you for sharing your experience! We’re delighted that you enjoyed the Seine River cruise and appreciated the insights from your guide. We’re sad the dinner didn’t quite meet expectations — we’ll relay your feedback to the restaurant for continuous improvement. We’d love it if you shared your experience with family and friends, and we hope to welcome you back to Paris soon!

Thank you so much for taking the time to share your experience with us. I’m truly sorry to hear that the start of your tour was confusing and caused you to lose precious time at the Eiffel Tower. Your feedback about the meeting point details is so valuable—we never want our guests to feel stressed or uncertain, and I’ll make sure this is addressed right away so future guests have a much smoother experience. That being said, I’m very happy to hear that you found your guide pleasant and that you enjoyed the dinner cruise afterward. It means a lot to us that despite the rocky start, you still carried away some good memories of your time in Paris. We’d really love the chance to welcome you back again and show you just how seamless and magical your experience with us can be from start to finish.

Thank you for your review. To ensure a more suitable experience for you, we requested to move your cruise to 7:00 PM, and you kindly agreed to this change. A confirmation email was sent to you with the updated tour time and details. We also communicated clearly on several occasions that we were unable to issue a revised voucher, but your cruise tickets reflected the exact time and were sent to you prior to the tour. To avoid any confusion, we made every effort to communicate the full itinerary before and during your tour date. Additionally, our communication channels remained open throughout, and we were available to assist with any questions or concerns. We're very sorry to hear that your experience did not meet your expectations.

Hello! Thank you for your review. We are so pleased to know the guide made your experience memorable. Please recommend us to your family and friends. We hope to see you soon!

Hello! Thank you for your review. We are so pleased to know the guide made your experience memorable. Please recommend us to your family and friends. We hope to see you soon!

Hello! Thank you for your review. We are so pleased to know the guide made your experience memorable. Please recommend us to your family and friends. We hope to see you soon!

Thank you for your feedback. We’re sorry to hear about the challenges you experienced. Please note that our guide was present at the meeting point on time, and full meeting details had been shared with you in advance. Upon learning that you were having difficulty locating the guide, our team immediately reached out to both you and the guide to assist in real time. The guide also moved around the meeting area in an effort to find you. Despite these efforts and follow-up calls, we were unable to re-establish contact. We later received an email from you confirming that you had chosen to proceed with the cruise independently and was not responsive to our calls anymore. While we regret that a connection could not be made on the day, we want to assure you—and future guests—that our team was actively engaged in trying to assist and that the guide was present and attempting to locate you throughout the scheduled meet-up time.

Hello! Thank you for your review. We are so pleased to know you had a memorable experience. Please recommend us to your family and friends. We hope to see you soon!

Hello! Thank you for your review. We are so pleased to know the guide made your experience memorable. Please recommend us to your family and friends. We hope to see you soon!