⭐☆☆☆☆
Very disappointing experience. Just 15 minutes before our activity was due to start, it was cancelled. That's incredibly unprofessional, especially if you've planned your whole day on this.
It was immediately promised that the full amount would be refunded, but to date this has not happened. In addition, the company no longer responds to anything. Through WhatsApp and other contact options, messages remain unanswered.
A cancellation can happen, but the way it has been handled is unacceptable. Poor communication, an unfulfilled repayment promise and then being completely unreachable. I would absolutely not recommend this company.
8
824dayannau
September 17, 2025
Happy day on the Sillar Route
Excellent experience, I loved the work of the guide and the organization of the tour, 100% recommended, the very interesting places to know
V
V5168UWrosap
August 13, 2025
Walking through shingles the best scenery
The best of my experience in Arequipa, we knew a lot about the origin of the Sillar, and the foundation of Arequipa, the guide was the maximum
K
kraftt2021
August 1, 2025
Worthwhile excursion
It was a worthwhile excursion - very good value for the price & it was very interesting to see the quarry & to do the canyon walk.
Disappointed though that we did not see any cutting or carving actually happening when we were there.
I think it should also be highlighted that GOOD MOBILITY is needed for the walk. There are some big steps & rocks to navigate, and a steep ramp at the end to exit the walk.
D
davidsG924QK
May 24, 2025
Sillar route good and bad
Mixup in pickup location. They sent wrong address and communication did not resolve. Eventually we got to correct spot. Van was a stifling oven. Still interesting especially the walk through slot canyon
1人が参考になったと回答
事業者からの返答
Thank you for your feedback, we will always seek continuous improvement. Success in your future trips
L
Lena R
February 16, 2025
Visiten Arequipa
All the staff were very friendly and fulfilled everything offered, we went with experienced, bilingual guides who supported us at all times. Comfortable vehicles and drivers always willing to support
L
LisbethP238
January 3, 2025
Interesting place to visit
The place was nice but I feel the tour guide was a bit in a rush. Also, I asked for English tour and they had to arrange someone else last minute. Make sure to contact them before your tour. Other tours, the agency contacted me.
事業者からの返答
Hello thanks for your reply, in all moment i am charge in the best service.
successfull in your future trips
best regards
luis
M
mayacelester
December 6, 2024
Good experience on the Sillar Route
A very good trip the incredible attention, the very attentive guides, were very punctual, the best the shingles walk, I recommend this company to do the tour
J
jhoselyeleanah
November 10, 2024
Excellent route on the Sillar Route with Arequipa Explorer
A very good tour, the very helpful service, the very professional guides, the tour all in its time, I loved the attention, I recommend the agency Arequipa Explorer
A
A1632DVverah
November 8, 2024
Sillar Route & Culebrillas Walk
Took the afternoon session. Went to the stated pickup place which was a closed tour office. 15 mins before the start time received WhatsApp from the tour provider asked to meet at another place. Then received another unknown person WhatsApp message to meet at a different place. WhatsApp the tour provider what’s happening, didn’t reply in time. Met with the unknown person who had our names on her list. She stated that we were changed to another tour provider.
Despite of the pick up confusion, nice walk in Culebrillas, reminded me of Antelopes in USA.
1人が参考になったと回答
事業者からの返答
Hello dear.
We are sorry for what happened, however we tried to communicate with you about the instructions but you were not paying attention to your WhatsApp or email, only up to 15 minutes before you were able to connect to have information on the coordination. However, we will continue to improve our means of communication and indications.
We are available for any other questions or concerns.
Kind regards
Luis
Arequipaの類似ツアーを比較
最安値: クレブリジャスでの散歩を伴うシラルルートへのツアー — $13
最高評価: Chili River White Water Rafting Adventure with Pickup — 4.9 (652 件のレビュー)
最短: Ticket for Planetarium and Star Observatory — 1 時間