It was really cool and well organized (but note that we didn’t get picked up; we went to the meeting point). The guides were nice, and we were lucky to see some cool animals, including a turtle. The ceviche was fresh and delicious.
事業者からの返答
Andrea,
Thank you so much for your great review! 😊 We’re happy to hear that you found the experience well organized and enjoyed the friendly service from our guides.
It sounds like you had a lucky day with the marine life, especially getting to see a beautiful turtle! 🐢🌊 And we’re delighted that you enjoyed the fresh ceviche — it’s definitely a guest favorite! 😋
Thank you for choosing us and for sharing your experience. We hope to welcome you back for another adventure in Cozumel soon! 💙🐠
A
ANTONIO_L
August 24, 2026 · via Viator
Little time for snorkeling
Must know how to swim to endure in the
Water and you get a lot of sun, I would prefer there to be fewer people in the group
事業者からの返答
¡Gracias por compartir tu experiencia y por tus comentarios! 🙏 Entendemos perfectamente que el tiempo en el agua y la exposición al sol pueden resultar exigentes, y también tomamos en cuenta tu sugerencia sobre el tamaño de los grupos.
Trabajamos constantemente para mejorar la comodidad y la experiencia de nuestros pasajeros. Agradecemos mucho tu opinión, ya que nos ayuda a seguir mejorando. 🌊☀️💙
5
560perrineh
August 19, 2026 · via Tripadvisor
Beautiful family excursion
Very beautiful excursion in Cozumel
Meeting point right next to the ferry, company responsive via messages
Drinks available and a small snack with our feet in the water with the stingrays
A small downside regarding the price of the photos... but that is the price of a souvenir, so we pay...
事業者からの返答
Merci beaucoup pour votre retour et pour avoir partagé votre expérience ! 😊 Nous sommes ravis que vous ayez apprécié l’excursion, la facilité du point de rendez-vous, notre communication et les boissons ainsi que la petite collation dans l’eau avec les raies. 🌊🦋
Nous prenons également en compte votre remarque concernant le prix des photos. Nous sommes heureux que vous ayez malgré tout pu garder de beaux souvenirs de votre journée à Cozumel. 📸💙
Merci encore pour votre confiance et votre recommandation. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une nouvelle aventure ! 🐢🐠
9
972arantzazuz
August 14, 2026 · via Tripadvisor
A great experience
We are two friends who, on Monday, August 10, took the Colombia, Palancar, and Cielo tour on the boat Intrépido.
We loved the experience and the treatment received at all times. We would do it again without hesitation and will certainly recommend it to all our acquaintances who visit Cozumel.
A great experience!
事業者からの返答
¡Muchísimas gracias por compartir vuestra experiencia! 😊 Nos alegra muchísimo saber que disfrutasteis del tour de Colombia, Palancar y El Cielo a bordo del Intrépido, y sobre todo del trato de nuestro equipo. 🌊🐢
Nos encanta saber que volveríais a repetir la experiencia sin dudarlo y que la recomendaríais a vuestros conocidos. Para nosotros no hay mejor recompensa que saber que os llevasteis un bonito recuerdo de Cozumel.
¡Fue un placer teneros a bordo y esperamos volver a recibiros muy pronto para otra aventura inolvidable! 💙🐠☀️
C
costap2013
August 7, 2026 · via Tripadvisor
Terrible organization
The online ad promised many things, however:
There is no boat with a platform, there is no tequila and even less vodka, there is no Corona, there is no ceviche (just tomato with onion and lime), you have to pay for the photos, there was no music either, the boat isn't even "The Legend"; it is just any boat that is not big. Communication with the company was terrible until the very last moment. We had to search the dock to find out who we booked with. We had the reservation confirmation an hour after being on the boat and that was even though we made the reservation a month before. The boat crew was very good, the experience on the water was all very good but everything else is something to run away from immediately.
事業者からの返答
Lamentamos sinceramente que la experiencia no haya cumplido con sus expectativas y, especialmente por que esperaba disfrutar vodka y cierta marca de cerveza, lo cual no esta descrito dentro de nuestra información en la página, respecto al comentario del ceviche nos sorprende ya que es uno de los servicios que ofrecemos, junto con el guacamole y pico de gallo acompañado de totopos, gracias por su comentario para que corroboremos con nuestras tripulaciones de que continúen dando ese servicio complementario, le comparto que dentro de nuestra compañía no contamos con alguna embarcación con el nombre de The Legend, entendemos su frustración, por esta serie de situaciones percibidas por Usted.
También lamentamos los inconvenientes relacionados con la comunicación y la confirmación de su reservación. Una reservación realizada con anticipación debería estar correctamente identificada y confirmada antes de que el cliente llegue al muelle, por lo que tomamos muy en serio sus comentarios al respecto.
Nos alegra saber que la atención del equipo a bordo y la experiencia en el agua fueron positivas. Aun así, reconocemos que esto no compensa las deficiencias que señala en los demás aspectos de la experiencia.
Agradecemos que se haya tomado el tiempo de compartir sus comentarios, ya que nos permiten identificar puntos que debemos revisar y mejorar. Nos gustaría poder revisar personalmente lo sucedido y darle el seguimiento correspondiente.
P
philsD4705CO
August 4, 2026 · via Tripadvisor
There are FAR better options! I would not recommend Cozumel Snorkel Center
I rarely leave reviews, especially negative ones, but after 30+ tours across Cozumel, Cancun, and Playa del Carmen, this was by far the worst experience I've had.
The positives first: The reef and marine life are genuinely great, and our in-water guide, Simon, was excellent. He is very attentive, safety-conscious, and went out of his way to help our 5-year-old daughter when she struggled, even getting her a ring raft. Credit where it's due. But that's where the positives end.
Unsafe boat driving: Captain Marco repeatedly ran the boat at near-full throttle, slamming into wakes head-on instead of slowing or angling through them like he is supposed to. You could feel the impacts from your seat through your back and into your jaw each time. He showed no added caution despite knowing a 5-year-old was on board.
Unclear age/difficulty rating: The website lists this tour as "easy" for ages 5+, with no mention of required swimming ability. My daughter is not new to swimming, but this was definitely too much for her. As a parent, I could not recommend this to any other parent wanting to bring a younger child who does not have advanced swimming skills and/or is used to the ocean water. Even a teenager on our trip had to rest on the boat from exhaustion, and another parent said she was struggling too. My daughter got repeatedly hit with waves and was getting salt water in her eyes and mouth. It became overwhelming at one point she even starting crying a little. But once you're out there in the water... you are out there until the guide brings everyone back. It was A LOT for a 5-year old. I'm not holding the company responsible for her age or that it was too much for her. This still could have been a good tour/trip. I only mention this so other parents have information that their website doesn't provide.
Extremely Unprofessional Photographer: Gerson, the tour photographer, pushed us repeatedly to take photos that he obviously just wanted to sell to us later, even while I was consoling my crying daughter. Obviously, trying to pose for a photo with my crying 5 year old who was overwhelmed was not at all a priority.
Then there was a part of the tour when a turtle was swimming towards me underwater. The photographer Gerson, who I was already annoyed with, said he (in Spanish - my 2nd language) not to move my feet. What I heard was "MOVE your feet." However, all I actually did was slowly lifted my legs, bending at my knees, and the turtle's shell lightly grazed my calf as it passed. Even if I did not move AT ALL, the turtle would still have grazed my thigh instead of my calf. Gerson then inaccurately accused me loudly, in front of the group, of kicking the turtle and causing the turtle to go away. We did get into a back and forth because he was wrong and would not take accountability. No one else in the water backed his version, and he never apologized.
Most serious issue. safety failure with my child: At a stop meant for cruise ship passengers, there was confusion about who should disembark. I briefly took my daughter onto the dock, then had to bring her back onto the boat after being told it was private... with her life jacket already off. Then, before we took off again, she got seasick and needed to throw up. While I was tending to her, with her life jacket still off, the captain took off at speed without checking that everyone was secured. My daughter was still puking and without a life jacket while the boat accelerated. This should never have happened.
This tour had the potential to be great, but poor management, unsafe boat handling, and disrespectful staff ruined it. I would not recommend booking with Cozumel Snorkel Center, especially if Marco or Gerson are involved. I'd suggest Cozumel Catamaran instead for a far more professional, safety-conscious experience.
Management Alex Martin had been contacted during the tour, but it was very clear that he had no intention on seeking any kind of resolution. I would not recommend this tour to anyone unless they could be 100% sure that Marco and Gerson are not on board with you.
事業者からの返答
We take any allegation regarding safety and the treatment of marine life very seriously, which is why we feel it is important to respond and clarify what occurred during this tour.
Unfortunately, several statements in this review do not reflect what our crew witnessed that day.
Regarding the turtle encounter, our photographer asked the guest not to move his feet as the turtle approached. Despite this instruction, the guest made contact with the turtle in the head area with his foot. Our staff immediately addressed the situation because protecting Cozumel’s marine life is extremely important to us. The disagreement that followed began after our team pointed this out. We understand that there may have been a misunderstanding due to language, but we cannot agree with the version presented in this review.
It is also important to mention that the rest of the passengers continued enjoying the excursion, and we did not receive similar complaints from the other guests onboard. From our crew’s perspective, the reviewer was the only person who became extremely upset during the tour. His wife and daughter also appeared to enjoy significant portions of the experience, particularly with the assistance provided by Simon, whom the reviewer himself recognizes as attentive and safety-conscious.
Regarding the child, our team provided additional assistance when she needed it, including flotation support and individual attention. Ocean snorkeling conditions can vary from day to day, and children of the same age can have very different levels of comfort and swimming ability. We appreciate the reviewer sharing that perspective for other parents.
We also strongly dispute the suggestion that our captain intentionally operated the vessel in an unsafe manner. Passenger safety is a priority for our company, and our captains are experienced in navigating Cozumel waters. Nevertheless, any specific concern regarding vessel operation is something we review seriously with our crew.
Management was contacted during the excursion and was aware of the situation. However, seeking a resolution does not mean that we can agree with accusations when the account provided by our staff and the circumstances witnessed onboard are materially different from those presented in this review.
We regret that this guest left unhappy, but we stand behind our crew while also taking legitimate safety concerns seriously. We will continue working to provide safe and enjoyable experiences for our guests while respecting and protecting the extraordinary marine life of Cozumel.
— Management
Cozumel Snorkel Center
R
R3190ITmelaniel
July 17, 2026 · via Tripadvisor
Excellent!!!
Incredible day! Valentin is a great guide. We took the time to swim and contemplate the seabed. Turtles, sharks, fish, lobsters... crazy experience! Excellent meal! I recommend!!!
事業者からの返答
Merci beaucoup pour votre magnifique commentaire ! 😊 Nous sommes ravis que vous ayez passé une journée incroyable avec Valentin. Observer les tortues, les requins, les poissons et les langoustes tout en prenant le temps de profiter des fonds marins est en effet une expérience unique. Nous sommes également heureux que le repas vous ait plu. Merci pour votre recommandation, et au plaisir de vous accueillir à nouveau pour une nouvelle aventure ! 🌊🐢
A
Adam_C
July 5, 2026 · via Viator
Great experience and...
Great experience and friendly and humorous crew with captain Mike and our guide Miguel. The food was tasty and it was really fun hanging with the stingrays at the lunch spot after some beautiful snorkeling
事業者からの返答
What a fantastic day! Thank you for sharing your experience. We love hearing that you enjoyed the humor and friendliness of Captain Mike, Miguel, and the crew. Hanging out with stingrays at the lunch spot is definitely a special moment! Glad you enjoyed the snorkeling and the food too. We hope to see you again for another amazing adventure!
V
vincel641
June 23, 2026 · via Tripadvisor
Snorkeling in Cozumel
We picked this tour because it said it was going to multiple areas for snorkeling and they delivered. We did see star fish, fish, turtle and stingray. We also got pictures of us swimming with the different fish at each spot (for a sperate cost) but we have these memories to go to in the future. The guides where great and very attentive to the fact that my wife is not a swimmer but with the lifejacket she feels safe enough to go in the ocean reluctantly. They stayed beside her at all times making sure she was ok and tug her along. We have a nice memory thanks to their help and pictures. I would recommend them to anybody. We had our own gear but they do supply what you need.
事業者からの返答
Thank you so much for your wonderful review! We’re thrilled to hear that our tour met your expectations and that you were able to experience so much incredible marine life, including starfish, fish, turtles, and stingrays.
It means a lot to know that our guides made your wife feel safe and comfortable throughout the snorkeling experience. Our team is committed to ensuring that every guest, regardless of their swimming ability, can enjoy the beauty of the ocean with confidence.
We're also happy you chose to take home photos of these special moments—they truly are memories to cherish for years to come. Thank you for your kind recommendation and for trusting us with your adventure. We hope to welcome you both back for another unforgettable snorkeling trip in Cozumel!
L
Lennyleonard84
June 7, 2026 · via Tripadvisor
⭐⭐⭐⭐⭐ Fantastic Snorkelling Trip in Cozumel!
We were a group of six visiting from our cruise and had an absolutely fantastic day with Mr Pork Chop, Baby Turtle and the whole crew at Cozumel Snorkel Centre.
Unfortunately, the weather meant we couldn’t visit the turtle sanctuary as planned, but the team adapted the trip brilliantly and made sure we still had an amazing experience. We visited three different snorkelling sites, each offering great opportunities to see marine life and enjoy the beautiful waters around Cozumel.
The fresh lunch provided was delicious, and the rum punch, music, and fun atmosphere really made the day extra special. The crew were friendly, professional, and clearly passionate about what they do, making everyone feel welcome and looked after.
This was one of the highlights of our cruise and something all six of us thoroughly enjoyed. We would highly recommend this excursion to anyone visiting Cozumel!
事業者からの返答
Hello,
Thank you very much for sharing your comments. It’s a pleasure to hear from you, and we’re thrilled that you had such a great time with our wonderful team. We’re here to serve you, and we hope you have the best time possible. Sometimes the weather doesn’t cooperate, but that doesn’t mean we can’t have a great time. We hope to see you again soon.
Best regards,
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