We had Laura as our tour guide. Really nice tour, informative and a good pace. I relaxed at the cafe with an aperol spritz overlooking the garden afterwards. I would recommend
事業者からの返答
Thank you so much for your lovely review! We're very happy to hear that you enjoyed the tour with Laura and found it informative, enjoyable, and well paced. We're glad you also had some time afterwards to relax and enjoy the beautiful surroundings of the Alcázar. We hope to see you again on your next visit to Seville!
Best regards,
The OWAY Tours Team
I
ILIANA_C
April 14, 2026 · via Viator
Fraud Fraud Fraud
Worst experience ever. Nightmare. Weird Guides. I payed for two full tickets for Alhambra Palace but the ticket were never issued to me. This caused me so much stress especially as i was relying for my travel plan. I Would need recommend this agency. Please be cautions to not pay any money to them.
事業者からの返答
We believe there is a clear confusion in your review, as OWAY Tours does not operate tours to the Alhambra Palace and therefore could not have issued or managed any tickets for that monument.
We kindly ask you to verify the company with which you made your reservation before publishing such serious accusations, as this review does not correspond to any service provided by us.
Best regards,
OWAY Tours
S
Sush_S
March 27, 2026 · via Viator
Disorganized booking led to missed tour
I had a very frustrating experience with this operator. I requested a simple date swap well in advance, but instead of handling it properly, they repeatedly changed times, sent conflicting confirmations, and ignored my clearly stated availability. Despite informing them that I was not available on March 21 due to travel, the tour was scheduled on that day anyway, making it impossible for me to attend.
The entire process felt disorganized and poorly managed, and when I reached out for help, the response was dismissive with no accountability. I ended up missing the tour entirely due to their handling. Would not recommend.
D
D1847MHmercedesg
March 17, 2025 · via Tripadvisor
Fraude total.
Two months ago I had the reservation made for a freetour and OWAY TOURS two days before I wanted to charge 88 euros and cancels it.
Incompetent people who just want money.
B
BuzzBeagle2017
December 24, 2024 · via Tripadvisor
Tour of Alcazar de Sevilla
Very good tour of a beautiful site. Sign up and meet up were easy and convenient. Tour was interesting. The guide was knowledgeable and approachable. The only issue was that it was difficult to understand him through the audio system.
M
maria_r
September 21, 2024 · via Viator
Beyond expectations. Girl was amazing
Guide Girl was clear and sweet all the times… She knew a lot about the Royal Alcazar… always reminded to walk with care and was attentive if we got lost , ONE WORD. Excellent
J
jbyrnes
September 12, 2024 · via Viator
Guide very difficult to understand
Not much to see here. If you’ve seen Alhambra, don’t waste your time. Guide was heavily accented and very difficult to understand.
A
Abrar_A
July 2, 2024 · via Viator
Very bad!
The only reason I am giving one star is because this company is not accommodating of visitors. I made a mistake and booked travel in Spanish - (my mistake was to read “Available in English”) but on next page it was Spanish tour. I realized within 1 minute of booking and contacted tour operation and they do not respond to you via Viator and also Viator was not helpful in refunding or even changing the date or time for an English tour. It was waste of money but it did get us in.
事業者からの返答
Good afternoon,
Thank you for taking the time to post a review. We are sorry for the inconvenience, but if you are making a reservation in a language other than your own, please call us directly. There is a general office number on the booking form and if there is a space in the desired language within a reasonable time we do not mind changing the booking, as long as the tickets to the monuments are not bought or the groups are not full. We remain at your disposal.
Best regards,
The OWAY Tours team
J
Justin_F
June 17, 2024 · via Viator
Learn all about Guadi and his work
Worth the extra money to have a small group tour. The amount of information shared was over the top. Cool to understand the significance behind how things were designed and built
H
hemangifernandes
June 5, 2024 · via Tripadvisor
Highly recommend
We took the English tour. Jose was our guide. He did an awesome job of explaining each and every aspect of Alcazar very beautifully. He made it lively. Thank you for a wonderful experience.
Highly recommend them.
