We did not see our coach and most especially our holiday time was wasted. My family of 4 arrived at the pick up zone 10minutes before the time that the coach was going to pick up the passengers. There were a lot of people waiting as well. There were coaches that arrived at the bus stop where the pick up zone was and we waited for the Atlantico Excursiones to arrive. One arrived 10 minutes late from the time that they were supposed to come and they did not even tell anyone where they were heading towards. They just stopped, opened the door, closed it and departed without ensuring that there was no longer anyone waiting for them . Another Atlantico arrived a minute after the first one left and we spoke to the lady who got out of the bus and she called for the passengers who booked for Loro Park. The lady waited for all her passengers to go inside the bus before ringing the company to ask why our bus had not arrived going to Mt Tedei. The lady told us to go back to our hotel and ask the person we booked with. So we left the pick up zone frustrated and not happy at all because our precious time was wasted during our holiday. We went back to our hotel and the lady who helped us book the excursion spoke to the Atlantico Company and said the bus arrived late. It was supposed to be there for 8:25 pickup, but instead it arrived at 8:34 and waited for 4 minutes, only to then leave without us knowing. How come the driver, or even the assistance, did not make the effort to check that there were no passengers who were still there waiting? Pls do not book from this company if possible. I will definitely not recommend this company to my friends and colleagues as I don't want them to experience what happened to my family and I. I wanted to give this review because I don't want this to happen to anyone. In fact, there was actually a mother and a daughter with us waiting to go on this excursion with the same company that also did not manage to go. It's not only the money that was wasted, but most especially the time and moments that we were expecting to have whilst on holiday .
We regret the situation and are sorry you were unable to take the tour. However, we would like to clarify what happened. Our bus arrived at the designated pick-up point and picked up four other passengers. The bus remained there for an additional 5 minutes waiting for your arrival, as we usually do to allow our customers time in case of any delays. During that time, we were unfortunately unable to reach you. As is our standard practice in these situations, we attempt to contact our customers by phone when we cannot locate them at the pick-up point. However, in this case, it was not possible because the point of sale where you purchased the tour did not include the passengers' names or a contact phone number when you made the booking. Even so, our guide walked around the bus stop announcing the name of the tour and our company in an attempt to locate you. Since this is a shared tour, the bus must pick up other passengers at different points before beginning the tour of the north of the island. For this reason, once the 5-minute grace period has elapsed, we must continue our route to respect the schedules of the next pick-ups and avoid inconveniencing other customers. We understand that this situation may have been inconvenient and regret that you were ultimately unable to enjoy the excursion. If you wish, you can write to us at marketing@atlanticoexcursiones.com and we will send you the vehicle's GPS log, where you can verify that the bus was at the indicated pick-up point and remained there during the waiting time. Sincerely, Atlántico Excursiones
