Originally booked for the 23rd but that got cancelled without given a reason. Offered to rebook which I did for the 24th at 11:40am. I arrived at the meeting spot at 11:20am and waited but no bus had arrived to take me on the tour. Tried ringing and contacting the operator but no luck on both ends. At this point I'm not interested in rebooking and would rather just get my refund because I've had my plans ruined twice now and it's more hassle than I'm willing to deal with. MT Vesuvius was my main reason for coming to Italy and the lack of details on your part has frankly ruined my trip
M
Martine_C
September 21, 2026 · via Viator
Despite bad weather conditions, operator kept the visit, we have seen nothing
The wall organization with bus and staff was fine, nevetherless it is not fair to keep visit when there is nothing to see. That day the crater full of fog and no visibilty of the crater and the surroundings. The visit should have been cancelled and an alternative dates should have been offered or the full ticket refund.
K
Kate_F
September 11, 2026 · via Viator
Unresponsive to queries,...
Unresponsive to queries, nobody answers the telephone during opening hours. Very frustrating.
Tour itself was ok but the customer service issues lets it down hugely.
G
Giuseppe_F
July 31, 2026 · via Viator
Breathtaking view
The climb to the top of Mount Vesuvius is fairly strenuous, but it is worth it: a stunning view of the Gulf of Naples. Along the path there are refreshment areas: I recommend stopping at the very top at the elderly lady's kiosk.
K
Kevin_G
July 29, 2026 · via Viator
The view is worth it.
There was a long drive to the entrance and we then ascended without a guide. I saw some older people struggling as some paths are quite steep. The view is worth it though, even with the heat.
M
MalteThomas_B
July 26, 2026 · via Viator
Ok with some minor flaws
Slightly disorganised.
Bus down from vulcano not on time.
So we had to rush rush se the vulcano, then wait for the bus to arrive.
Some staff in shop rude.
Otherwise it was ok. We got up to see it th vulcano ok
1
183flemmingp
July 14, 2026 · via Tripadvisor
Vesuvius
Fantastic views from the Vesuv over Naples and the area.
But was picked up 50 minutes later than agreed and the collection site was changed, without us being notified, we were lucky that there were others who got the message.
There should be a guide at the collection site. Now there stood 40-50 people who all thought the trip didn't turn into anything.
Flemming
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Megan_W
June 24, 2026 · via Viator
Hot Bus But Given Exactly What Was Stated
Despite other reviews that I read prior to booking this experience, I felt as though everything that was stated would be provided and offered, was provided and offered. This is not a tour of Vesuvio. It is transportation to and from the 1,000 meter point of Vesuvio. We were picked up in front of a hotel on a minibus. Then exchanged the voucher provided on Viator for a ticket in the minibus. Then transported to the 1,000 meter point of Vesuvio and given a pick-up time. We hiked up to the very top with multiple breaks and multiple stops at each of the 3 shops to buy souvenirs / snacks / waters totaling around 40 minutes up and 30 minutes down give or take. Then we were picked up by a larger bus and taken back to the hotel. This larger bus was VERY full and VERY hot FYI.
R
Ruzanna_G
May 15, 2026 · via Viator
Solo Traveller
It was a nice but expensive ride to the Vulcano, rather than a guided tour. No information was provided about the site. The only info was the time to be back at the car. Moreover, the time was cut back from the advertised time/T&C on the web. Have to run up and down fast, not to miss the bus. Could have taken a taxi.
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micha_rlg
May 8, 2026 · via Tripadvisor
Can't organize better yourself
As read in other reviews, our tour via WhatsApp has also been postponed by half an hour. Pick up was on time with a minibus. Check-in smoothly, the journey without further delay. Since we were in the low season, there was not much going on at Vesuvius either. We had enough time to go up and have a look at everything at the crater in peace. Pick up at the bottom of the gate on time and without any problems. Also the return trip to the starting point was as planned and we returned on time. Individual arrival by train/bus is complicated, with the rental car not really recommended due to the limited parking on the mountain. So, in summary, an ideal compromise. We'll be back!
