The time and location were changed and we were never notified. We showed up and no one was there. Very unprofessional.
We understand how disappointing it would be to arrive for a tour and find that the time and location had changed without you being aware of the update. Based on your review, you were unable to experience the tour at all, which understandably made for a frustrating evening. We appreciate you bringing this to our attention and would welcome the opportunity to review the reservation details and communication associated with the booking. Please reach out to our customer service team directly so we can look into what occurred and better understand your experience. Thank you for giving us the opportunity to address your concerns.















