Everything was very good, although the pickup was a little later
事業者からの返答
Estimado cliente:
Gracias por tomarse el tiempo de compartir su opinión. Valoramos enormemente sus comentarios y nos complace saber que su experiencia con nuestros servicios fue positiva.
En MiniCabRide, nos esforzamos por ofrecer un servicio excepcional y superar las expectativas de nuestros clientes. Su satisfacción es nuestra máxima prioridad y agradecemos la confianza que ha depositado en nosotros.
Si podemos ayudarle en algo más, no dude en ponerse en contacto con nosotros en cualquier momento.
Esperamos tener el placer de atenderle nuevamente pronto.
Atentamente,
Atención al Cliente de MiniCabRide
W
wekajones
September 19, 2026 · via Tripadvisor
Great Transfer from Gatwick to London
This service gave us real peace of mind when arranging a transfer from Gatwick to London. Communication was smooth and straightforward throughout. Although our flight was delayed, it didn’t affect our pickup at all. Our driver was friendly, attentive, and navigated London traffic expertly - even when we encountered a fatal accident along the way. The ride was comfortable, with plenty of space for passengers and luggage. I would absolutely use this service again.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
R
rcnocando
September 5, 2026 · via Tripadvisor
UNFAIR POLICY
Our connecting flight was delayed 2.5 hours. We had allowed a 1.5 hour window between flights & when I knew the connecting flight was behind schedule, I contacted our driver. I requested a refund ($225.00 USD) because JetBlue assigned us to another connecting flight which would bring us to Heathrow airport instead of the original Gatwick airport. I asked if we could use the $225.00 to pick us up at Heathrow airport since the same company transports from that airport. His response was "NO!" Even though I advised him 6 hours prior to pick up, he advised it was not the 24 hour window as described in the contract. I didn't know the plane was going to be 2.5 hours late, 24 hours in advance. It was extremely unfair of the company not to refund my money. It was not my fault. DO NOT BOOK WITH THIS COMPANY IF YOU HAVE ANY CONNECTING FLIGHTS WHICH COULD DELAY YOUR ARRIVAL FOR TRANSPORTATION.
事業者からの返答
Dear Customer
We’re very sorry to hear that you were disappointed with your experience. We completely understand how frustrating it must have been when your connecting flight was unexpectedly delayed and your arrival airport was changed from Gatwick to Heathrow.
Unfortunately, we have been unable to locate your booking based on the information available in this review, so we are unable to investigate the circumstances or review the applicable booking terms.
Please email us at info@minicabride.com with your booking details so we can locate your reservation, review what happened, and discuss the matter with you directly.
We value your feedback and would appreciate the opportunity to look into this properly.
Kind Regards
Customer Service MiniCabRide
T
teng2017
July 3, 2026 · via Tripadvisor
Easy transfer.
Driver was on time and got me to my destination safely in a timely manner
事業者からの返答
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
3
36axelleb
May 19, 2026 · via Tripadvisor
Trip from London Gatwick
Driver on time. Clean car. Good driver.
事業者からの返答
Cher client,
Nous vous remercions d'avoir pris le temps de partager votre avis. Vos commentaires sont précieux et nous sommes ravis d'apprendre que votre expérience avec nos services a été positive.
Chez MiniCabRide, nous mettons tout en œuvre pour vous offrir un service exceptionnel et nous surpasser pour vous. Votre satisfaction est notre priorité absolue et nous vous remercions de votre confiance.
Si nous pouvons vous être utiles, n'hésitez pas à nous contacter.
Nous espérons avoir le plaisir de vous servir à nouveau très prochainement.
Cordialement,
Service Clientèle MiniCabRide
E
Ekarlate
May 13, 2026 · via Tripadvisor
Excellent service!
Very satisfied with the service. Driver was friendly, polite, and professional. He was on time for the pickup. His driving was very safe, cautious but not slow. Comfortable and clean car. Only the website needs improvement.
事業者からの返答
Cher client,
Nous vous remercions d'avoir pris le temps de partager votre avis. Vos commentaires sont précieux et nous sommes ravis d'apprendre que votre expérience avec nos services a été positive.
Chez MiniCabRide, nous mettons tout en œuvre pour vous offrir un service exceptionnel et nous surpasser pour vous. Votre satisfaction est notre priorité absolue et nous vous remercions de votre confiance.
Si nous pouvons vous être utiles, n'hésitez pas à nous contacter.
Nous espérons avoir le plaisir de vous servir à nouveau très prochainement.
Cordialement,
Service Clientèle MiniCabRide
A
Alfie_H
April 2, 2026 · via Viator
Meet-and-Greet Failure: 25-Minute Delay for a Premium Service.
The transfer itself was smooth once it got started, but the pickup experience was frustrating. I booked a meet-and-greet service, however the driver was not at the designated meeting point when I arrived.
What made it more disappointing is that I had reconfirmed all the pickup details the night before, so I expected everything to be seamless. Instead, I spent about 25 minutes going back and forth with calls and messages before we were able to find each other. It seemed like the driver may have been given incorrect or unclear instructions about where to meet.
At this price point, this type of issue is really unacceptable and defeats the purpose of booking a meet-and-greet service in the first place.
That said, once we connected, the driver was polite, professional, and the ride to the Leonardo Hotel London Heathrow Airport was comfortable and efficient.
Overall, the driving itself was good, but the pickup coordination needs significant improvement.
事業者からの返答
Hi Alfie,
Thank you for taking the time to share your feedback.
I’m sorry to hear that the pickup experience did not meet your expectations, particularly after you had reconfirmed the details in advance. I understand how frustrating that must have been, especially when booking a meet-and-greet service.
As per our records, you had booked a minivan, and the ride was allocated to a Mercedes Vito. The driver was present at the designated meeting point prior to the scheduled pickup time, holding a name sign and dressed professionally in accordance with our standards.
That said, I do appreciate your comments regarding the difficulty in locating the driver. We will review this internally to ensure that meeting point instructions are as clear as possible to avoid similar situations in the future.
I’m pleased to hear that once connected, the journey itself was comfortable and that the driver provided a professional service.
N
N2079RNbarbarab
March 8, 2026 · via Tripadvisor
An excellent experience with MiniCabRide - will use them again.
Communication with MiniCabRide was easy from start to finish. Information supplied was excellent and I knew how to get in touch if I needed to. Our driver met us at specified place at the right time - and the drive to London was smooth and comfortable.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care MiniCabRide
B
biancamZ7528HA
January 17, 2026 · via Tripadvisor
Easiest airport travel in years!!
Efficient, easy and delivered! Driver was friendly, professional and helpful!
This was my easiest airport trip to date and I'm pleased to have found a company who delivers and makes it easy. Would use again and definitely recommend! Thank you.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
I
isabelledB321QQ
December 30, 2025 · via Tripadvisor
Nice drive to London
Very good communication with the team before arrival.
The driver was extremely nice. He arrived on time at the airport. It was easy to find the meeting point. We had a safe ride to our hotel in Betnal Green. Thank you!
事業者からの返答
Dear Customer,
Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.
At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.
If there’s anything more we can assist you with, please feel free to reach out at any time.
We look forward to the pleasure of serving you again soon.
Warm regards,
Customer Care
MiniCabRide
