プラハ王城、聖ヴィート大聖堂、ゴールデン レーン ツアー (チケット付き)

Dear Rudolf_S, Thank you for taking the time to share your feedback. We genuinely regret that your experience did not meet your expectations. We take feedback like yours very seriously. After receiving your detailed feedback through email, we conducted an internal review of the concerns you raised to help us identify opportunities for improvement. We are committed to maintaining the high standard of service our guests expect and continually work to improve the quality of our tours. While we were unable to provide a full refund because the tour had already been completed and the associated operational costs had been incurred, we did offer a 50% partial refund as a gesture of goodwill. We appreciate you bringing these matters to our attention. Feedback such as yours helps us strengthen our service and provide a better experience for future travelers. Regards, Rosotravel Team

Dear Priya_R, Thank you for sharing your feedback. We regret to hear the experience did not fully meet your expectations. We appreciate your kind words about Ana's friendliness and knowledge. Your comments regarding the meeting arrangements, pacing, and clarity of the commentary are valuable and will be carefully reviewed with our team as we continue working to improve our tours. We hope to have the opportunity to provide you with a better experience in the future. Regards, Rosotravel Team