The company never picked me up from the airport. They knew they couldn't pick me up because of a driver shortage, but never informed me. Would never recommend.
事業者からの返答
Dear,
First of all, thank you for your feedback, but I have given you information about the subject.
Due to adverse weather conditions, all flights were canceled on Saturday, June 15 and it was a very, very difficult night for us (There were approximately 2 hours of delayed on your flight anyway).
Unfortunately, my team and I missed your call at 01:00 due to the busy schedule we were experiencing, and the reason for this was the stress and intensity we were experiencing due to canceled flights.
As I said before, you are absolutely right about this and that is why the refund was given to you.
C
Calvin_C
December 25, 2022 · via Viator
Great option vs taxi.
Recommended. Driver was on time for hotel pick up to the airport. Van was comfortable for 5 passengers and luggage. Driver was friendly. Much better than trying to rely on a taxi.
事業者からの返答
Thank you very much for your kind feedback. Hope to see you in Istanbul one more time.
All the best
D
Dolgonosm
October 24, 2022 · via Tripadvisor
Horrible company - do not use!
Well, for starters the company should be at the very least providing me with directions on where to go, what to find the driver , etc., and not the other way around. A good idea would be to perhaps be on-time; definitely should not take more than an hour to depart from the airport.
After we went through the customs and passport control we exited the above area expecting The driver to stay there with our names, waiting for us, especially since the flight wasn’t delayed at all. OK, there was nobody waiting for us there. They’ll attempt to give you a lame excuse, saying they’re not allowed to the terminal, which is a complete BS - there were other drivers waiting there for their passengers.
Tried to contact the company via Viator/Tripadvisor chat. While waiting for their reply, we took the initiative in our hands, talked to the police at the airport and were told that sometimes drivers wait by the Exit #13. We went there.
At the Exit #13 there’s an Armageddon of transporters. I’d say close to 500 competing companies. Good luck trying to find yours!
Oh, finally they answered. They answered only after we found their phone number on Viator. But guess what, after we called them they told us that it’s too expensive to talk on the phone and we should call them via What’sUp. What?????
Finally they sent us a picture of their company’s logo and told us we should find it on the wall by Exit#13 and that if we stay there a representative of their company will find us.
Keep in mind, this was all done when we were desperately looking for them, not well in advance.
With the help of another police officer we found a logo of the company and after 5-10 minutes of waiting their rep showed up. He told us to wait as he doesn’t have enough cars, and that he’s going to come to pick us up as soon as the one becomes available.
I messaged the company and said that this is completely unacceptable, that we were waiting for a private pick up for well over an hour now. They replied telling me that I should relax and that “it’s normal.”
No, it’s not normal!!! We are not “high maintenance” people and will always give someone a slack, but this was an outrage!
BTW, if you think you are going to be picked up in a new Mercedes van - you’d be wrong. We were picked up in a 30+ year old van with ripped sits.
I recommend going with another company and avoid this one at all costs.
事業者からの返答
I'm sorry, but I laughed at the complaint that you wrote...
You have entered a reservation in the Viator system, but you have not informed us when you will be arriving, which hotel you will go to.
How do we know when you will come?
Despite all this incomplete information, in order to assist you, we found a vehicle at the last minute and allowed you to leave the airport.
If you had given us the information beforehand, we could have given you very good service (I have a mobile phone in the system, you could call and ask what is needed).
Please !!! When you complain, first realize the mistake you made. The wrong interpretation you wrote will cause us to get less work and many people to be unemployed.
I will forward your name to all the institutions I am affiliated with. Because you can make the same complaints to us today and to someone else tomorrow.
M
MahaKhan
October 16, 2022 · via Viator
Exceptionally excellent
Million stars 🌠🌠🌠🌠🌠 experience. I've never had such a great experience as I had this time traveling with this company. We faced hurdles after hurdles with our trip. But each time we contacted the boss he helped. He did what no other company would do. Thank you for going out of your way to accommodate us. You provided us with the best. It was beyond our expectations. Thank you for everything. We will always remember this trip for your proficient attitude, kindness and how you made our trip memorable.
They are exceptionally excellent.
1人が参考になったと回答
事業者からの返答
Wow, thank you so much for this incredible feedback! 🌟🌟🌟
We are truly touched by your kind words. It was our absolute pleasure to be there for you every step of the way and to turn the challenges into a smooth and memorable journey.
Your appreciation means the world to us, and we’re so glad we could exceed your expectations. 💛
We’ll always be here to welcome you back and create more unforgettable memories together in the future.
Safe travels, and hope to see you again soon! 🙏✨
E
Eman_S
September 29, 2022 · via Viator
Excellent service
Thank you for the excellent service I had.. were accurate in timing for each service requested ( I made three transfer requests)
Thanks & thanks to Ozgur Kececi who were in speed contact with me.
事業者からの返答
Thank you very much for your kind words 🙏✨
It was truly my pleasure to assist you with your transfer requests. I’m very happy to hear that everything was on time and smooth.
Always here whenever you need — looking forward to helping you again in the future! 🌟
P
Punita B
September 27, 2022 · via Tripadvisor
Istanbul to Airport
The communication was great with Omar.
He received my messages and told me the times his driver would come to pick me up.
Driver came on time. Smooth drive to airport.
Fabulous!
事業者からの返答
Thank you very much for your kind feedback! 🙏✨
We’re glad to hear that the communication and transfer went smoothly, and that everything was on time. It makes us happy to know you had a fabulous experience. 🌟
We look forward to welcoming you again on your next trip!
M
Melissa O
September 23, 2022 · via Tripadvisor
TERRIBLE SERVICE
The driver didn’t show up at all! We waited for an hour and tried calling and no one answered. When the owner finally answered, he said the driver couldn’t make it. So disappointed cause we planned it and messaged them weeks before.
1人が参考になったと回答
事業者からの返答
We are truly sorry to read about your experience and would like to extend our sincere apologies for the inconvenience you faced. This is definitely not the level of service we aim to provide, and we understand how frustrating it must have been to wait without proper communication, especially after making your arrangements well in advance.
Unfortunately, due to an unexpected last-minute situation, the assigned driver was unable to make it on time. While this is not an excuse, we take full responsibility for the lack of timely updates and for not offering you an immediate alternative solution.
Please rest assured that we have already reviewed this incident with our operations team to ensure it will not happen again. Clear communication and reliability are priorities for us, and we will work harder to make sure future guests never experience a similar issue.
We truly value the trust you placed in us and would very much appreciate the opportunity to regain your confidence on a future trip. If you contact us directly, we will be more than happy to arrange a complimentary transfer or offer you a special discount as a gesture of goodwill.
Thank you again for sharing your feedback—it helps us improve and serve our guests better.
N
Nathan_D
September 10, 2022 · via Viator
Kept me waiting for over an hour
Terrible experience. Received a call at the airport welcoming me and telling me where to go which was great but when I arrived I waited, and waited, and continue to wait. I kept being told to wait there as someone was coming but they never did. Only after 1 hour and 15 minutes did someone arrive. I was offered a free return trip as compensation but when I tried to organise this the communication stopped and only messaged me again an hour after I was supposed to depart.
1人が参考になったと回答
事業者からの返答
We are truly sorry to hear about your disappointing experience and sincerely apologize for the delay and the breakdown in communication you faced. Waiting for over an hour upon arrival is unacceptable, and we completely understand your frustration. This is not the level of service we strive to deliver.
While we are glad that our team initially welcomed you with a call, the long waiting time and the lack of timely follow-up for your return transfer should never have happened. We take full responsibility for this inconvenience and have already addressed the issue internally with our operations team to ensure such delays and communication gaps do not occur again.
We genuinely value the trust you placed in us and regret that we fell short this time. As a gesture of goodwill, we would like to personally arrange a complimentary transfer for you on your next visit to Istanbul and ensure that you are provided with a seamless experience from start to finish.
Thank you for bringing this matter to our attention. Your feedback is very important for us to improve, and we truly hope to have the opportunity to restore your confidence in our services.
D
DrSheily
August 20, 2022 · via Tripadvisor
No Show!
No Show! The driver never showed up even though I confirmed via WhatsAPP. We ended up hiring 2 taxis since we were 4 and had several luggages.
2人が参考になったと回答
事業者からの返答
I apologize very much.
The refund regarding the transfer has been made to you immediately.
As you have mentioned, the situation that you have experienced is completely our fault and we apologize very much.
However, I want you to know that the driver got sick and was taken to the hospital on his way to pick you up.
Since I was in a very stressful situation, I saw the message you wrote on w'up late and I gave you a very meaningless and wrong answer (I realized after checking it again).
Please accept my apologies and note that the transfer service will be provided to you free of charge when you come to our country 1 more time.
J
Jason S
August 17, 2022 · via Tripadvisor
Transfer from IST to downtown was reliable and speedy.
Excellent service in nice clean vehicle with water bottles included. Driver was on time. He didn’t talk much because his English was limited. But a very nice guy.
事業者からの返答
Thank you very much for your kind reviews... It was a pleasure for us to help you
Best Regards
