オープンバー、ランチ、シュノーケリング付きイスラ・ムヘレス・カタマランツアー

Thank you for your feedback. We’re glad to hear you enjoyed the ride and the service. Regarding the fees, we’d like to clarify that you actually received a discounted rate compared to the standard public price. While the dock fee is mandatory for all guests, your total tour price was still significantly lower than what other passengers on the same tour paid. Golf cart rentals are operated by independent vendors on the island, and prices can vary depending on the company, season, rental duration, and demand. The price you were offered was not set by us. We truly appreciate your comments and hope you had a wonderful time in Isla Mujeres despite the confusion about the pricing.

Thank you for taking the time to share your experience. We’re sorry that some aspects of the tour did not meet your expectations, although we’re happy to hear your group enjoyed the transportation and that the snorkeling experience exceeded expectations, with turtles and abundant marine life. We would like to clarify a few points for future travelers: * Our catamarans operate under the capacity limits established by the maritime authorities. While the boat may have felt busy, it was not over capacity and complied with all safety regulations. * The stop in Isla Mujeres follows a scheduled itinerary so that guests can also enjoy snorkeling, sailing, lunch, and the beach club during the day. The time on the island is consistent with the tour description provided before booking. * The beach club is located on one of the calmest areas of the island. Water conditions naturally vary depending on weather, wind, tides, and the presence of seaweed, which are beyond our control. * Regarding lunch, food is prepared continuously during service, and our team works to ensure all guests are served. We sincerely apologize if your preferred option was temporarily unavailable when you arrived. * Our open bar is designed to provide refreshing cocktails throughout the sailing. Alcohol is served responsibly in accordance with maritime safety regulations to ensure a safe experience for everyone on board. Finally, we understand that every traveler has different expectations. Many guests specifically choose this experience because it combines sailing, snorkeling on the reef, a beach club, lunch, open bar, and free time in Isla Mujeres in a single excursion—something that a public ferry ride alone does not include. We appreciate your feedback, as it helps us continue improving the experience for future guests.

Thank you for your feedback. We appreciate the opportunity to clarify a few points for future travelers. The additional payment collected at check-in is not an unexpected charge. It is clearly disclosed in the tour description before booking and covers mandatory fees and taxes required to operate the tour. Even after this payment, our guests typically pay less than the regular public price available directly at the marina, which is why many travelers choose to book through us. Regarding the beach club, the scheduled stay is intentional and is part of the complete experience. It gives guests time to relax, swim, enjoy the facilities, have lunch, and take a break after snorkeling. While the beach club is designed as a place to unwind rather than a shopping area, guests also have free time in downtown Isla Mujeres, where they can explore shops, restaurants, and the island at their own pace. As for the food, we understand that taste is subjective. The buffet is prepared to accommodate hundreds of international visitors every day and offers a variety of options. While it may not match everyone’s personal preferences, it consistently satisfies the vast majority of our guests. We appreciate your comments and are always looking for ways to improve, but we also want future travelers to know that the itinerary, fees, and inclusions are all communicated in advance so they know exactly what to expect before booking.

Thank you for your feedback. We’re sorry to hear that your experience began with frustration, but we’d like to clarify a few important points for future travelers. The additional amount collected at the marina is not a hidden charge or a scam. It consists of mandatory taxes and operational fees that are clearly disclosed in the tour description before booking. Many booking platforms separate these charges from the initial payment, and despite this balance due at check-in, your total price was still significantly lower than the standard public rate paid by guests who book directly at the marina. The golf cart rental is also completely optional and is operated by independent rental companies in Isla Mujeres. Guests are under no obligation to rent one and are free to explore the island on foot or enjoy the included activities. The rental price is set by the local providers, not by us. Regarding transportation, we’re truly sorry if there was an issue with your pickup. However, our transportation service operates daily for thousands of guests, and when a pickup is missed, it is usually due to communication issues, guests being at a different location than the confirmed meeting point, or circumstances beyond our control. Whenever we’re notified in time, our team always works to find the best possible solution. We value all feedback, but we also believe it’s important for future travelers to know that this tour offers excellent value. Even after the mandatory fees, most guests pay considerably less than the regular retail price while enjoying the same catamaran, snorkeling experience, lunch, open bar, and Isla Mujeres visit. We appreciate your comments and will continue working to provide an even better experience for every guest.

Thank you for returning with your family and for trusting us again. It means a great deal that after experiencing the tour as a solo traveler and rating it 5 stars, you chose to book with us once more. We’re also pleased to hear you enjoyed the itinerary and the opportunity to visit different parts of Isla Mujeres. Regarding the service, we’re sorry if at any point it seemed that some crew members were interacting more with certain guests. Our team is trained to provide the same level of attention to everyone, regardless of group size or nationality. During lively tours, some crew members may naturally spend more time assisting guests who request extra help or participating in activities, but it is never our intention to make anyone feel overlooked. As for the seating, our catamarans operate within the passenger capacity authorized by the maritime authorities and comply with all safety regulations. Like most sailing catamarans, not every guest remains seated throughout the trip, as many choose to enjoy the nets at the front, the upper deck, the music, the open bar, or simply move around to take in the views. We’re especially happy to read that you would do the tour again. That speaks volumes about the overall experience. We continuously work with our crew to deliver excellent service on every departure, and we appreciate feedback that helps us improve. To future travelers: if you’re looking for a fun day of sailing, snorkeling, open bar, lunch, and time to explore Isla Mujeres, you can book with confidence. Thousands of guests enjoy this experience every year, and we remain committed to making every trip memorable.