ドージェの宮殿への優先入場：ヴェネツィアのガイド付きウォーキングツアー

Viator did not provide us with needed tickets when we were five minutes late. Refused to compromise at all even though we alerted them that we would be slightly late due to no fault of our own.

Gina was a wonderful guide through the impressive Doge’s palace. We really enjoyed the tour through the grand rooms and the Bridge of Sighs.

The tour picked a really terrible place to meet. We arrived before the group was due to depart. Because it was raining very heavily, the tour guide decided to depart early without us. We got through to the operator on the phone who said it was our fault we missed the tour and no refund will be provided. We were on time, the tour left early because of bad weather. This was part of our honeymoon trip. Terrible experience.

excellent organisation, precise instructions and very knowledgeable and informative guide. Was well worth the money paid also to help skip the busy queues!

Excellent tour guide, just long enough for a knowledgeable tour for those that get overwhelmed with too much information over a long period of time.

Guide should not wear garb that blends in with the general public. It wasn’t bad when he had on the cranberry jacket, but when he removed it, forget it, I got separated and then could see him nor hear him. Also his Italian accent was SO strong I didn’t understand him. Waste of time & money.

Great tour! Guide was very informative. Elisabetta was a great guide and brought it to life. Would recommend!

I already wrote to the local operator as your site suggests for complaints. At the kiosk after getting the ticket, I asked the guide if we were ready and she said no in a few minutes. I turned around two minutes later and she had left. I was unable to catch up with them, or find them in the venue. Subsequently, I wrote to you to let you know the equipment is at the hotel I stayed at, because the kiosk was boarded up when I returned, I have already asked for a refund to my ticket cost since the guide abandoned me, and I was unable to see the doges palace.

Our guide was very knowledgeable about the Doge’s history and the paintings. He explained how each room was used and the style of painting/artists who created the various paintings.

This was a pretty good tour of just the Doge's palace. The role of a Doge was really unique and I am not sure I would've understood the fullness of the Doge unless I had taken this trip. This was not too long so its good for all ages in my opinion. I think more history on what we were seeing would have been good rather than alot of names and dates as that is hard to digest during a tour. Its a tough balance. But all in all, a good tour. Meeting: This was probably our 7th tour booked via Viator during our vacation. Getting the app is well worth the effort since you can get directions to the meeting point via the link in the app to google maps, as several people who booked the tour showed up at the wrong place. Viator Customer Service: We had to reschedule since our train from Florence was cancelled due to a train derailment. I had to call customer service and they were great! The outcome was not as the tour operator (not Viator) would not consider a refund, but offered to reschedule but this was after we had to book a fresh tour so we really paid twice.