Firstly very misleading pricing on Viator. The £2.99 charge is to download the app - you have to pay a further £5 for the actual guide. It is in the details but well hidden. Also you cannot cancel the day before you book which is ridiculous as it’s just an app download.
The actual tour worked ok. Light on history but mildly entertaining. Suspect we should have chosen a different tour.
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Mariette_S
May 11, 2025 · via Viator
In your advertisement...
In your advertisement where you sold this product you said that it was an audio guide. We did not think that meant downloading the guide on your cellphone and using mobile data to activate that guide.
We could not make use of this service, because we did not have mobile data, so it was a waste of money for us.
事業者からの返答
Dear Mariette,
Thank you for your feedback. Our sincere apologies to hear that your experience didn’t meet expectations.
Since your visit, we’ve improved the app — it’s now possible to download the full tour in advance and use it completely offline, without needing mobile data during your walk.
As for the purchase, the reservation fee has been fully refunded by Tripadvisor.
Warm regards,
Ruben
On behalf of the Audioguide Team
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N7140TYandreasd
May 3, 2025 · via Tripadvisor
Perfect audio-tour for a quick tour of the inner city.
Funny and informative audioguide which took me around the innercity of Ghent.
Would reccommend very strongly if you want to explore the inner city and if you're not really a guided tour kind of person like me or if you are short on time and don't want the hassle of making an appointment with a guide, waiting for the group to be complete,... Briefly: without wasting too much time.
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事業者からの返答
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear you enjoyed the AudioGuide Ghent and found it both funny and informative.
Your feedback means a lot to us.
T
Thibsim7
February 7, 2025 · via Tripadvisor
Had top experience
Very clear, pleasant and interesting audioguide that takes you to nice and beautiful places in Ghent.
Highly recommended!
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Brandie_S
July 8, 2024 · via Viator
A lovely tour!!
My family thoroughly enjoyed our walking tour with Carolina. She was so kind and engaging, and did a wonderful job sharing the story of Anne Frank. Highly recommend this tour.
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Steve_H
April 23, 2024 · via Viator
Ripoff
It played a group of unrelated songs and poetry instead of the guide. A complete ripoff. Do t waste your money.
事業者からの返答
Dear Steve,
Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had. You will receive a full refund.
We do believe you may not have used our AudioGuide, as it does not include any songs or poetry. We will investigate this matter further to understand what may have caused this issue.
Please know that your feedback is invaluable to us and we are committed to ensuring that everyone has a positive experience with our Audioguide.
If you would like to discuss this matter further or have any questions, please don't hesitate to reach out to us directly at AudioGuide.BE@gmail.com
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285frederikm
March 11, 2024 · via Tripadvisor
Discover one of the most beautiful historic cities in Europe in a funny way!
During our recent visit to Ghent, my friends and I decided to explore the city with an AudioGuide Ghent, and what a great choice that was! The AudioGuide Ghent was filled with original stories and funny anecdotes, making us burst into laughter regularly. It was a unique way to learn more about the history and hidden gems of the city, much more lively than standard tours. This AudioGuide Ghent is definitely recommended for anyone who wants to discover Ghent in a light-hearted and enjoyable manner. Don’t miss this chance to visit Ghent in such a unique way!
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hendrikb840
November 1, 2023 · via Tripadvisor
What a day this was!
What a tour this was, een unforgettabele moment. I laughed a lot and learned a lot! It’s perfect combination between culture and comedy.
2人が参考になったと回答
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Emiliana_Lazri
October 22, 2023 · via Tripadvisor
Fun date in Ghent
Fun date in the centre of Ghent. Able to stop at a bar whenever you want and start for part 2 whenever you want. We enjoyed it a lot.
2人が参考になったと回答
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Iulian_R
October 15, 2023 · via Viator
Funny audio guide
Audio book was promptly delivered. We had a map accompanied by a funny audio guide. We could easily follow the route on google maps and having fun listening to the funny description
2人が参考になったと回答
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