ホテルピックアップ付きヴィエリチカ岩塩坑

Avoid this company. Little man called Oscar. Will rip you off. We booked 2 tour, 3 people. Gave him money he quoted us. Then later found out he'd charged us for 300 polish zloty more than on the paperwork (£60) He whatsapp us to changed our private car pick up time. We agreed thinking we were helping him out. Nope... he'd stuck us in a mini van with none English speaking driver & other passengers. Dropped us 1 hour earlier than he'd booked our tour tickets. In the cold with no where to go for 1 hour. This was to save him money. No help when I called & whatsapp him. There is a head/statue outside his office. See picture

A fly by night sham company that provides terrible service and should be avoided like the plague. We found this company at 24 Florianska st in krakow down an alleyway. The operator was a guy called Oskar W*** with a phone that ends in 6637. He seemed genuine however we missed the warning signs. the tours we paid for were joint Auschwitz/Salt Mines with hotel pickup and drop off. Prices was steep at 1300zl half paid up front. Worryingly he did not have the pickup time in the morning but said it would be around 7:00am and that we should contact him after 6:00. This was difficult as we were trying to avoid using the UK phones. However we rang after 6:00pm, and he still had no idea about pickup time. When we got back to the apartment the security guard had a message that pickup was at 9:00am which was very late for a dual trip. The Polish/Mongolian driver had to be seen to be believed. His attidute was very poor and he was snapping at us for coming out of the Auschwitz tour at 12:55 when he actually asked us to be there by 1:00. On the way back to Krakow he came out with non stop conspiracy theories in an almost constant flow (in Polish which most of our group did not understand). Some of these theories were as inappropriate as you could possible get after a visit to a Jewish death camp. The 5 English speaker in the mini bus were totally hacked off and couldn't wait to leave. he dropped them off a good walk away from the hotel (near the Castle) as he wanted to quickly get us on route to the Salt mines. Needless to say he got no tip or even a hand shake from the 4 guests that left. Unfortunately for them they had the Salt mines booked with the same company the next day. When we arrived at the mine he announced that he was leaving us and going home and that we had to call Oskar and get another driver to pick up up. We had no barganing power as he had quickly demanded full payment shortly into the start of the day. After the salt mine trip we got out at 7:30pm to find no minibus in the meeting point that was given to us. We tried phoning but there was no reply. Our guide from the Salt mine passed by and luckily we had a local phone. Same result - 1st Oscars phone was busy, then it was switched off. I would guess that there were no drivers/buses so he just abandoned us miles from Krakow. Avoid this company like the plague. There are a lot of genuine tour companies scattered around (via the tourist advice or major hotels). You live and learn.

Well worth the visit. Stunning place. The lift back to the surface is pretty snug and not the best for someone who does not like tight spaces... its only for about 40 seconds so if you can manage that, don't be discouraged

The information given by the guide was great a lot of steps but well worth it! The carvings are amazing!