ソフィアからのイスカル渓谷トレッキング、スカクリ滝、チェレピッシュ修道院ツアー

Dear Amanda, Your review is not only disappointing—it is deeply unfair and shows a concerning lack of empathy. I was originally scheduled to be your guide on the Iskar Gorge tour on April 20th. Tragically, I became severely ill with viral gastroenteritis the day before—high fever, constant vomiting, and debilitating dehydration. In any normal scenario, this would have meant an immediate cancellation of the tour. Instead, knowing it was the Easter holiday weekend and that finding an alternative experience would be nearly impossible on such short notice, I refused to leave you empty-handed. While barely able to stand, I worked urgently to find a replacement guide and a new tour that could still give you a memorable day. The tour you joined—visiting the Rila Monastery, the caves, and the Stob Pyramids—is significantly more expensive than the one you initially booked. Yet, I offered it at no extra charge to you, simply because I didn’t want your holiday ruined. Due to the Easter closures, the guide had to use his personal vehicle—a last-minute, practical solution. While not a commercial van, it was used to ensure the tour happened at all. The guide, stepping in at the very last moment, may not have delivered a polished performance, but he was willing to save a tour he hadn’t planned for, and I commend him for it. This was not a case of negligence or unprofessionalism—it was a case of a small business moving mountains to help a guest despite major obstacles. Rather than appreciate the effort that went into salvaging your experience, you chose to publicly criticize a tour that, by all rights, should’ve been canceled. To future guests reading this: we are a company that will move heaven and earth to deliver a meaningful experience—even in the face of illness, holiday shutdowns, and impossible logistics. While we’re proud of our hundreds of glowing reviews, we’re even more proud of how we handle challenges behind the scenes—something this reviewer clearly failed to recognize. Sincerely, Kiril Kostov Founder & Manager Azimut Tours