Kumi was informative, friendly, caring and helpful all the time - a wonderful guide. We saw everything we wanted and plenty more. Memories to last a lifetime and stories to tell our children and grandchildren. Debbie would LOVE one of Kumi’s Kimonos to wear to our 50th Wedding Anniversary. Best wishes to you, Kumi, Arigoto Gozaimas
事業者からの返答
Thank you so much for your wonderful review! We are delighted to hear that you had such a memorable experience with Kumi and were able to see everything you hoped for and even more. It is truly special to know that your time in Japan has given you memories and stories to share with your children and grandchildren for years to come.
We will be sure to share your kind words with Kumi. She will be so happy to know how much you appreciated her care, friendliness, and knowledge throughout the tour.
And Debbie, congratulations on your upcoming 50th wedding anniversary! What a wonderful milestone to celebrate. We hope you have a fantastic anniversary filled with love and happiness.
Thank you again for choosing Japan Gray Line. We hope to welcome you back to Japan someday!
Best wishes from all of us at Japan Gray Line!
A
Armando_C
March 18, 2026 · via Viator
Excellent Tour and amazing tour guide
Excellent overall experience. Recommend to upgrade to the green cars in the Shinkansen. Well worth it. Yoshi was an amazing guide. Very personable, accommodating and patient. Very knowledgeable and helpful. Request Yoshi as your guide. You won’t be disappointed. Views of Mt Fuji from Mishima were spectacular.
事業者からの返答
Thank you very much for your wonderful review.
We are delighted to hear that you had an excellent overall experience on the Bullet Train Experience & Mishima Shrine tour. It is especially great to know that you enjoyed the Shinkansen ride and the spectacular views of Mt. Fuji from Mishima.
We also truly appreciate your kind words about our guide, Yoshi. We are very pleased to hear that the guidance, support, and service helped make your experience so enjoyable and memorable.
Thank you again for your recommendation. We hope to welcome you on another tour in the future.
L
Lauren_A
January 15, 2026 · via Viator
Do this tour!
Fabulous way to ride the bullet train with a knowledgeable, fabulous guide. Lots to see in a quieter setting - gorgeous views of Mt. Fuji too!
事業者からの返答
Thank you very much for your kind review. We’re glad to hear you enjoyed the bullet train experience and the visit to Mishima Shrine, as well as the quieter pace and the views of Mt. Fuji. Your feedback is greatly appreciated, and we hope to welcome you on another tour in Japan in the future.
P
Paul_L
December 26, 2025 · via Viator
Yoshi was great!
Yoshi is an excellent guide. Due to the weather he was able to customize alternatives on the fly but still got us to see the sights that mattered to us. The bullet train was so fast and Yoshi always kept us informed and masterfully navigated all the trains.
事業者からの返答
Thank you very much for your kind review! We’re thrilled to hear that you enjoyed the tour with Yoshi. He is so much delighted to know that you appreciated his flexibility in adjusting the itinerary due to the weather, and his guidance on navigating the trains. Your positive feedback means a lot, and we hope to welcome you on another tour in the future.
J
josephine_m
October 30, 2025 · via Viator
Love our guide Yoshi!
Mishima is a hidden gem. I love the Tranquillity and natural and genuine environment. What I most loved was the streams running thru and within the city. U can also see mount fuji from there. I didn't know we were gonna walk alot.. did at least 15000 steps. Much needed for me. . But our guide Yoshi. Made it so relaxing , walking on a beautiful day. He took care of us. We felt safe and not lost. So thankful for his knowledge, and guidance. It was fun with him. He was the best. He went out of his way to show us back to our hotel bland also walk thru the famous shibuya crossing. Thank you Yoshi !!!
事業者からの返答
Thank you very much for taking the Mishima tour with Yoshi. We're delighted to hear you enjoyed the nature and tranquility of Mishima, especially the beautiful streams running through the town. We're happy that, thanks to Yoshi's attentive guidance, you felt safe and relaxed throughout the tour despite a lot of walking. Your kind review means a lot to us, also providing a great insight to future customers. We sincerely hope to welcome you again in the near future.
D
Daniel_B
October 25, 2025 · via Viator
nice, had a very lovely...
nice, had a very lovely time on the trip and would recommend to any others who're are looking for a great trip to fuji
事業者からの返答
Thank you for your kind words! We’re delighted you had a lovely time and appreciate your recommendation.
M
MicheleC_P
May 24, 2025 · via Viator
Bullet train
Yoshi was the absolute best!!! He had everything in his little black bag. I fell and scraped my knee, he had a bandaid. He had water for us. Then, it was the hottest day ever, we sit down for lunch and he pulled out a fan!!!! He navigated us thru multiple subways to finally board the bullet train. He was very informative and if you take this tour, ask for him. A++++. We wanted Pokemon cards and he found us a great Pokemon store in one of the subway stations
事業者からの返答
Hi! Thank you so much for your kind feedback about the tour with Yoshi. As you know, he always carries his little bag of tricks to make guests feel more comfortable during the tour! He was truly excited and very happy to hear your comments. Thanks again for choosing our tour. We hope to see you again in the near future!
H
h_a
April 25, 2025 · via Viator
Must Do Experience
Riding on a bullet train was top of our list and this trip gave us that and so much more!! We were collected at our hotel by Yoshi who had been in contact with us several times already and were expertly guided through the maze of rush hour Tokyo train travellers which was an experience in itself. We rode the Metro like locals and then got a tour of the main station and the approach to the Imperial Palace. We hadn’t actually realised that it was a private tour so we had Yoshi to ourselves all day!! We would never have been able to navigate the mass of the people at the station by ourselves nor find the right train etc even if we had managed to get tickets so were very grateful that we had booked the trip. The train is AMAZING!! Such a buzz watching them. Yoshi had thought if everything- offering us a bottle of water and he had a device which showed us the speed of the train which was very exciting. In addition, he gave us a commentary throughout and told us lots about life in Japan. The shrine was beautiful, there were several babies being blessed all wrapped up in silk kimonos- gorgeous. After learning how to make an offering and watching people receive their fortunes we headed for the park / garden via a stop at a shop where Y explained what the items were. (He even bought me some chocolate!) The park was exactly what we imagined a Japan garden would look like. The trees were amazing and we had lunch watching the butterflies dancing. We then headed back to the train before taking another train -The Loop - to return back. Being married to a train buff that was another tick in the box. This tour has been the highlight of our trip and we would absolutely recommend it to anyone. Yoshi was a star and went out of way to make our day the best! Thank you
事業者からの返答
Hello! Thank you for taking the time to leave such a detailed and thoughtful comment. It’s incredibly helpful for future guests interested in our bullet train tour. We also appreciate your kind words about our guide, Yoshi — he will be very proud to hear your feedback. We’re delighted to know you truly enjoyed your private tour. Thank you again for choosing Japan as your travel destination. We hope to see you again soon!
B
Bonnie_P
April 23, 2025 · via Viator
Must Do Experience!
A must do tour. If you’re fortunate enough to have Yoshi as your guide, you have the best guide there is! Yoshi went out of his way to accommodate my husband who had an old hip injury flair up; walking was difficult, but Yoshi thought quickly and out of the box, to make this tour more enjoyable than we would have ever thought. The bullet train and Mishima are Japanese experiences you shouldn’t miss.
事業者からの返答
Hello! Thank you very much for your amazing 5-star review and your kind words about our guide, Yoshi. We’ll definitely share your comments with him — he’ll be thrilled to hear them! Thank you again for choosing Japan as your travel destination. We hope to welcome you back in the near future!
W
Walter_K
April 4, 2025 · via Viator
Take this
Great dude trip out of the hustle and bustle of Tokyo. Guide was great. Shrine a perfect place to see the cherry blossoms
事業者からの返答
Hello,
Thank you so much for your amazing 5-star review! We're truly happy to hear that you enjoyed the tour. We hope to welcome you again in the future!