Disapointing experience last minute cancellation by service provider.
My family reserved through Viator and TripAdvisor for the tour which was canceled last minute with no alternative tour proposed. Poor management, no costumer care despite the high cost of the attraction, despite having reserved through viatorand paid in full in advance.
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650siljak
May 14, 2026 · via Tripadvisor
this trip is a scam by so called Barbil tour
The whole tour was a scam. The night before departure, the agency Barbil Tours, working through TripAdvisor and Viator, contacted me to ask to change the date. We accepted, but they never honored their promise and canceled our trip at the very last moment with short notice. During our visit to Atlanta, we missed the opportunity to see the surrounding areas and are very disappointed about it. This was an absolute scam — do not fall into this trap.
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Loty_S
January 6, 2026 · via Viator
Excellent one-day tour
The natural beauty of Georgia at its very best. Buddy, our guide was very friendly, always open to adapting the itinerary to include visits to national parks, quaint little towns, meal requests, ending at a perfect lookout point on Bell Mointain to watch an amazing sunset.
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Odhet_O
November 9, 2025 · via Viator
I had an amazing time!...
I had an amazing time! Our tour guide was incredibly knowledgeable and very accommodating to our needs and preferences. He reached out a day before to ask which places we wanted to visit and even sent a detailed itinerary for the day. He remained flexible with any changes along the way, making the whole experience smooth and enjoyable. Buddy was friendly, easygoing, and a true pleasure to tour with. I highly recommend him as a tour guide and driver for future trips
事業者からの返答
Hi Odhet,
Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing time on your tour with Buddy. He's an exceptional guide and driver, and we're glad he could tailor the experience to your needs. Your kind words about his flexibility, knowledge, and friendly demeanor are greatly appreciated. Thank you for choosing our service, and we hope to welcome you back soon!
Best Regards,
Khitish
BarbilTours/Platformpoints LLC
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Krista_S
October 20, 2025 · via Viator
Disheartening to say the least
I booked this excursion and was so excited to see scenic Georgia. However, I waited and waited for my host at the pick up location and nobody showed up. I messaged them through the app and nobody responded. I am waiting now to see if they will refund my money or if I have to file a fraud claim with my cc. Disheartening to say the least and now I have to replan a whole day of my trip.
事業者からの返答
Dear Krista,
We're deeply sorry to hear about the mix-up with your tour pickup. Unfortunately, our guide tested positive for COVID-19 and we had to take immediate action to prioritize the health and safety of our guests. We didn't want to risk exposing anyone, so we made the difficult decision to cancel the tour.
Regarding your refund, please be assured that a full refund will be processed. We apologize for any inconvenience this may have caused and appreciate your understanding in this matter. Your safety and satisfaction are our top priorities.
We hope you still get to enjoy your trip to Georgia and make the most of your time in the area. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Khitish
PlatformPoints LLC