エバーグレーズ・エアボート・エクスペリエンス－ワイルドライフ＆ウェットランズ

We're glad to hear that you found the transportation well organized and enjoyed exploring the Everglades. The vast wetlands, unique ecosystem, and environmental importance of this remarkable area make it a truly special destination, and we're happy that you found the information provided by the guide both interesting and educational. Regarding wildlife sightings, the Everglades is a natural environment, and the number of animals visible can vary greatly depending on factors such as weather conditions, time of day, season, and animal activity. While we always hope guests will see a wide variety of wildlife, sightings can never be guaranteed since the animals roam freely in their natural habitat. We also appreciate your feedback regarding the duration of the airboat ride. We'll certainly keep your comments in mind as we continue working with our partners to provide the best possible experience for our guests.

We sincerely apologize for the confusion regarding the pickup information. Unfortunately, when reservations are made through third-party platforms, the pickup details displayed are sometimes not updated correctly, which can lead to misunderstandings. We understand how frustrating that can be. We're very happy to hear that you enjoyed the alligator show and that our team at Sunny Miami Tours was able to assist you. We always do our best to accommodate our guests and ensure they don't miss out on their experience whenever possible. Thank you for your kind words about our staff. We truly appreciate your understanding and are glad we were able to make the tour happen for you despite the initial inconvenience. We hope to welcome you back again on another Miami adventure in the future!

Muchas gracias por compartir su experiencia. Lamentamos que durante su visita no haya tenido la oportunidad de ver más cocodrilos o una mayor variedad de aves. Al tratarse de animales en su hábitat natural, los avistamientos pueden variar de un día a otro y dependen de diferentes factores ambientales. También agradecemos sus comentarios sobre la oferta de comida; los tendremos en cuenta para seguir mejorando la experiencia de nuestros visitantes. Nos alegra saber que, a pesar de estos aspectos, considera que la experiencia valió la pena. Esperamos tener la oportunidad de recibirle nuevamente en el futuro.

We’re sorry to hear that your experience did not meet your expectations. Our vehicles are sometimes wrapped for promotional purposes, but visibility is still designed to allow guests to enjoy the route. Regarding the guide, commentary is provided throughout the drive, and in most stops guests are given time to explore independently, as guides are not always able to accompany groups inside every location. We also want to clarify that tips are never required or expected, and are always entirely at the discretion of our guests. We appreciate your feedback and will review your comments internally to ensure the quality and consistency of the experience.

Thank you so much for your kind review! We’re very happy to hear that you had a great experience from beginning to end. It’s wonderful to know that our driver made the tour entertaining and informative, and that you enjoyed the boat experience as well. We truly appreciate your feedback and hope to welcome you again soon for another great adventure with Sunny Miami Tours!

We are truly sorry to hear that parts of your experience did not meet expectations, especially regarding the pickup delay, seating arrangement, and communication during the transfer. This is not the standard we aim to provide, and we understand how frustrating this must have been after you arrived on time and followed all instructions. We take your comments very seriously and will be reviewing this situation with our operations team to ensure better organization, clearer communication, and proper seating management moving forward. Safety and guest comfort are always our priority, and what you described regarding seating is not acceptable and will be addressed immediately. We are glad to hear that you still enjoyed the Everglades boat experience itself, as this is one of the highlights of the tour, but we sincerely regret that the logistics around it affected your overall day.

Thank you so much for your kind review! We're really glad to hear everything was well organized and that the pickup confirmation made things smooth for you. It’s great that you enjoyed the airboat ride and got to see plenty of alligators and wildlife—that’s always a highlight! We’re also happy you found the show informative. We truly appreciate you sharing your experience and hope to welcome you again soon!

Nous sommes ravis d’apprendre que vous avez passé un super moment en aéroglisseur et que la proximité avec les alligators vous a plu ! Nos pilotes font toujours de leur mieux pour offrir une expérience à la fois impressionnante et sécurisée, et nous ne manquerons pas de leur transmettre votre compliment. Nous sommes en revanche sincèrement désolés d’apprendre que le spectacle ne vous a pas satisfait. Votre avis est précieux et nous aide à nous améliorer. N’hésitez pas à nous en dire un peu plus sur ce qui vous a déplu afin que nous puissions mieux comprendre et prendre en compte vos remarques. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience encore plus réussie.