A group of us booked this excursion together, and it turned out to be a very enjoyable day. The pickup outside the cruise port was well organized, and the coach ride was pleasant with comfortable seating.
The guide offered helpful background about Florence before giving us free time to discover the city ourselves. We visited local shops, enjoyed authentic Italian food, and spent time simply walking through the beautiful streets. Nothing felt rushed, and the timing worked perfectly for our cruise schedule. It was exactly what we were hoping for.
N
NoelieCoolen
August 3, 2026 · via Tripadvisor
The local guide explained the city's history
My partner and I wanted to experience Florence without worrying about transportation from the cruise port. The pickup process was smooth, and the coach was clean and comfortable throughout the journey.
The local guide explained the city's history in an engaging and friendly way while leaving enough time for us to explore independently. We spent our free time enjoying a quiet lunch, walking through beautiful streets, and taking plenty of photos. We also appreciated knowing customer support was available if needed. It felt like a well-balanced day rather than a rushed sightseeing trip.
8
826honor_b
August 1, 2026 · via Tripadvisor
Our Favorite Stop During the Cruise
Out of all the ports on our cruise, Florence ended up being one of our favorites. The transportation from La Spezia was comfortable, and everything was arranged smoothly from beginning to end.
The local guide shared fascinating details about Florence's history while keeping the pace comfortable for families. Afterward, we enjoyed wandering through the city center, shopping for souvenirs, and relaxing in one of the beautiful squares. Knowing there was customer support available gave us extra peace of mind. We returned to the ship with wonderful memories and plenty of photos.
P
paulexi2026
July 29, 2026 · via Tripadvisor
Easy Shore Excursion for Traveller
This was our first visit to Florence, and traveling from La Spezia cruise port couldn't have been easier. Everything was clearly organized from pickup to the return trip. The transportation was comfortable, especially during the longer drive.
Our guide introduced the city's famous landmarks while sharing local history and recommendations for places to visit during our leisure time. We enjoyed exploring the central squares and finding a small café away from the crowds. The schedule was easy to follow, and we never felt stressed about getting back to the ship. Overall, it was a relaxing and enjoyable experience.
3
34pedrow
July 27, 2026 · via Tripadvisor
Wonderful Adventure Through Florence
Traveling alone can sometimes feel challenging during cruise stops, but this excursion made everything straightforward. The meeting point outside the cruise port was easy to locate, and the transportation was comfortable throughout the day.
The local guide made everyone feel welcome and shared interesting information without rushing from place to place. I especially appreciated the free time because I could visit museums, enjoy a coffee, and simply walk around at my own pace. Customer support had answered my questions before departure, which helped me feel prepared. I would happily choose this experience again.
R
Randie_W
July 8, 2026 · via Viator
False Advertising
This tour was false advertising. We paid over $600 and were suppose to have a certified guide meet us in Florence. We were directed to the bus at the cruise terminal to take us to Florence. Once on the bus, we realized most people were either just paying for the transportation. When I complained to Viator after, they said they could not refund my money and issued a $60 refund.
There was no guide to meet us in Florence
事業者からの返答
We regret to hear about your disappointment. Let me briefly address the concerns raised:
1 You shared transportation with fellow cruisers who had booked the self-guided option of this product. You could have done the same if you wanted to explore on your own.
2. Instead of following the self-guided party, who were exploring independently, you should have followed the very easy instructions and remained with the majority of the group, who successfully met the guide and enjoyed the guided tour.
3, Your refund request has been declined, since all services were provided exactly as advertised. Your decision to leave with the self-guided party was beyond our control and was your own choice.
When booking future activities with Viator, we strongly recommend reading the easy pickup instructions provided, or at least listening more carefully to the tour coordinator during the transfer.
Safe travels!
4
457vicks
April 16, 2026 · via Tripadvisor
Nice Group Experience
We enjoyed the day overall and liked the mix of guided and free time. The only small downside was a bit of waiting around while everyone regrouped at certain points. It didn’t ruin anything, but it did slow the pace a little. Bruges itself definitely made up for it.
9
9Marc-Antoine
April 15, 2026 · via Tripadvisor
Great for First-Time Visitors
As a first-time visitor, I found this tour really helpful to get oriented. The guide shared useful tips without overdoing it. I would have liked maybe a bit more time near the canals, but that’s just personal preference. Overall, a solid introduction to the city.
3
379vicn
April 13, 2026 · via Tripadvisor
Beautiful City, Crowds Are Inevitable
Bruges is stunning, but it gets crowded—especially in peak areas. The tour itself was fine, and the guide did a good job, but there’s no avoiding the busy spots. If you’re expecting something quiet and romantic the whole time, that’s not entirely realistic during the main hours.
A
ashrafk589
April 12, 2026 · via Tripadvisor
Good Experience
This was a nice way to see Bruges with the family. Everything ran on schedule, and the guide handled the group well. At times it felt a bit crowded, especially in the main square, but that’s probably unavoidable. The kids enjoyed the canals and open spaces, so it worked out well.
