Universal does the bare minimum to be ADA compliant. Let me start off saying great park and really love Universal before becoming more reliant on medical devices. My circumstances are different as those that I travel with we all need these and am told we have to transfer to a wheelchair at beginning of rides and dont get started about HHN. But I advise that we cannot push each other and am advised to visit guest services for other accommodations. I then am advised they nolonger offer those services that those that have it are grandfathered in and that I am basically out of luck. The Team Lead at guest services basically advises that the team members telling me shouldn't as someone like me should know that they had those options. And that for me to be able to use a motorized chair he could give me a company I can rent from each time. At this point if you need ADA services avoid Universal as to compare Universal to Disney as being ADA friendly Disney is by far superior. I can name maybe 5 at most rides at all 4 of Disney parks to which they do offer other options as far as back ways and after hours events that i cannot use my scooter. While at Universal I can name maybe 5 and thats a stretch that I can name and no options other than mentioned above. Do better Universal as everyone should be able enjoy the parks without being offered refunds as you cannot accommodate those.
9
986brantleyc
September 23, 2026
HE GOT FUDGING HARD????
share your experience. OK! you first.
6
67yolandal
August 23, 2026
A place worth visiting 😀
Amazing experience with the family. Did park to park one day. Lovely staff. Always smiling and happy to help.
事業者からの返答
Hi there,
Thank you for sharing your review. I absolutely love to hear that you and your family enjoyed such a wonderful visit to our parks! It's fantastic that you had such great encounters with our Team Members as well! I hope you had the chance to experience one of my favorite attractions, Revenge of the Mummy. We can't wait to have you all back in the future for some more fun!
-Samantha
S
summerj581
August 6, 2026
Wonderful day out
Unbelievable days at Universal. The whole family had an amazing day out. So much to do!
事業者からの返答
Thank you so much for this wonderful 5-star review, Summer! I'm so glad you had an amazing day exploring our Universe with your family and hope you all took in the rhythm and funk of The Blue Brothers Show during your visit. If not, please stop by when you return!
-Chrisy
J
johnvL6457AJ
July 19, 2026
Great
We loved the tour to Orlando. Great
事業者からの返答
Hi John. Thank you for sharing your review. I am delighted to hear you enjoyed your overall visit to Universal Orlando Resort, and we can't wait to welcome you back for more amazing adventures! On your next visit, I recommend dining at The Toothsome Chocolate Emporium & Savory Feast Kitchen! Their desserts are wonderful! Thanks again.
-Barbara
N
N6769KEkarenk
July 15, 2026
Not Eager to Return
I want to like Universal, but I do not see the value for the money. With the exception of Stardust Racers, the rides at Epic are not impressive. The staff at both Epic and Universal/Islands of Adventure are generally rude and impose random rules everywhere you turn. I will spend my money elsewhere.
2人が参考になったと回答
事業者からの返答
Hi Karen,
We appreciate you sharing this feedback. I'm very sorry to hear that your visit did not meet your full expectations due to the attractions, and I will be sure to pass your feedback along. I am also concerned to hear about your interactions with our Team Members, and would like to learn more about this in order to pass along as much detail as possible to the proper teams. At your earliest convenience, please contact our Guest Services Department at 407-224-4233, or via email at GuestServices@universalorlando.com. When contacting, please provide your review username. Thank you, Karen, and we look forward to hearing from you.
- Emily
R
roberthF2469XK
June 6, 2026
Buy tickets in UK
Buy your tickets whilst in Uk it is cheaper. We bought 14 day tickets for all universal and Disney parks, inc water parks and visited all. Universal where more modern but Disney has magic, especially for younger children and nostalgics, Some of the new rides, Hagrids, Gringots, Avatar and the Rollercoasters are fantastic and take ride experiences to a new level and I'm a 72 year old Grandad!
事業者からの返答
Hi Robert. Thank you for your review. I am happy you enjoyed the attractions during your visit to Universal Orlando Resort, and we hope to see you return from the United Kingdom soon! I recommend checking out our food offerings during your next visit! TODAY Cafe is one of my favorites!
-Barbara
M
michaelnC7686BM
June 6, 2026
Family time
Perfect day with kids And family
事業者からの返答
Hi Michael! Thank you for your review. It is wonderful to hear that you and your family had a perfect day at Universal Orlando Resort! From saving the world with Optimus Prime to having a splash at Toon Lagoon, there is always fun to be had with the family! On your next visit, I recommend stopping by Croissant Moon Bakery for delicious pastries! We look forward to your next visit with us!
-Barbara
D
danilu02
May 28, 2026
Don't go, worst park experience
Bad experience, do not waste your time in the parks of the universal, queues with more than 3 hours, only those who buy express pass is served, go to the diney to be well served and have a good experience. Universal park Never again
事業者からの返答
Hello Daniela, I'm truly sorry for your disappointment with the wait times you described at our rides. I'd love to learn more about your visit, and invite you to please reach out to Guest Services at 877-589-4783, with limited international tolls, or GuestServices@UniversalOrlando.com, referencing your review and username. I greatly appreciate you sharing your feedback with us, and hope we have the chance to speak with you soon.
-Chrisy
B
B9398PRtinas
May 25, 2026
Military Beware
Military Freedom Pass is a rip-off. Universal is taking advantage of Military families by overcharging for tickets and then they call it a freedom pass. If I would have bought tickets online and not thru Military, I would have gotten a better deal. My husband fought for this country's freedom and Universal has the guts to call it a freedom pass. In addition, most employees are so unfriendly and absolutely not accommodating. We bought a 2 park pass only to find out, in the fine print, that it was not a 2 day park. Disney is charging half of ticket value for Military. They know how to honor the sacrifice of our Military.
事業者からの返答
Hello Tina, I'm deeply sorry to see your disappointment with our discounted tickets and offerings for those who served in the US Military, and would love the chance to speak with you in greater detail. When you're available, please reach out to Guest Service at 407-224-4233, option 5, or GuestService@UniversalOrlando.com, referencing your review and username. I greatly appreciate you taking the time to share your feedback with us, and hope we can speak with you soon.
-Chrisy
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