Be careful the agents they answer the phone will scam you they get paid to try and get you to spend more for less.
事業者からの返答
Hi Shane.
Thank you for sharing your review. I am concerned to hear of the experience you have described regarding your conversations with our Team Members. Our Team Members are trained to assist our Guests in a professional and courteous manner, so I truly apologize for any inconsistency you may have experienced. To be sure that all of the details of your conversation are shared with the proper leadership teams, we would like to hear more from you. At your convenience, please contact our Guest Services Team at 407-224-4233, or GuestServices@universalorlando.com, and provide your username. Thank you for your time, and I hope we will hear from you soon.
- Victoria
J
Jenny_S
September 16, 2026
Tons of fun
Universal was fantastic!! Well worth the money when you incorporate their app and use as intended. My family was able to ride with ease, and loved the “kid swap” feature!
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D8088EGericm
September 4, 2026
Disappointed with my Universal experience
My adult son and I visited Universal Studios Orlando and Islands of Adventure on 9/5/26. I’ve been here 5 or 6 times with my family. I was disappointed with this experience. Multiple rides were shut down all day with no indication when they would reopen. I had a 2 day 2 park ticket. It’s not worth coming back for a second day.
事業者からの返答
Hi Eric,
I'm saddened to hear about your disappointment with your visit due to the attraction downtimes you experienced. In the event of a delay, we devote all our resources to restoring attractions to operational status as soon as safely possible. However, I truly understand how frustrating this may be with a limited time to experience the park, and I sincerely apologize for any inconvenience this may have caused you. Please be assured that your feedback will be documented and shared with the proper leadership teams for review. We would love to learn more about your experience and see if there's any way we could turn this experience around for you. At your earliest convenience, I encourage you to reach out to our Guest Services Team at 407-224-4233 or guestservices@universalorlando.com with your username for reference. Thank you for leaving a review. We hope to speak with you soon.
-Katie
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yoniw38
September 4, 2026
universal is great!!!
Universal Studios was really fun and had a lot of cool rides and attractions. The park was clean, and the staff were nice and helpful. I had a great time and would definitely want to go back!
事業者からの返答
Hi Yoni,
Thank you so much for your review. It makes me so happy to hear that you had a fun time on your visit and that you found our park to be clean and our Team Members to be friendly and helpful! Hopefully you got the chance to ride my favorite attraction, Revenge of the Mummy! We can't wait to welcome you back!
-Katie
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candaced857
August 30, 2026
Severely unhappy with the disability department
I was extremely disappointed with my experience with Universal’s Disability Department. I was approved for the disability pass without any issues, but when I contacted the department to discuss how to use it, I found the staff to be unhelpful and lacking understanding of my situation. The information I was given caused a great deal of confusion and anxiety.
The supervisor made me feel as though I was being portrayed as unstable rather than simply trying to understand what options were available to me. I was told that the only option they could offer was queue re-entry. I tried to explain why that option would create significant difficulties for me, but I felt like nobody was actually listening.
Eventually, I ended the call and did my own research to better understand the available options. Once I had more information and was no longer panicking, I called back hoping to speak with someone again and explain what I had learned. To my surprise, they refused to speak with me at all.
I was polite throughout this entire process, so I genuinely do not understand how or why a customer service team would simply refuse to speak with a customer who was trying to resolve an issue.
Because of the way this was handled, I ended up spending a significant amount of additional money on Express Passes. The entire experience was extremely frustrating and disappointing. I expected much more understanding, compassion, and willingness to help from Universal’s Disability Department.
事業者からの返答
Hello Candace,
Thank you for providing your review. I'm so sorry to learn of your experience speaking to our Guest Accessibility Team. We always want to ensure our Guests feel heard and are provided the optimal accommodation for their concerns. Please be assured that your feedback has been shared with the proper Management Teams for review. We would like to learn more about your conversation. Please reach out to our Guest Services Team at (407) 224-4233 or GuestServices@universalorlando.com, with your username for reference. We hope to connect with you soon.
-Sean
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WEI_Z
August 29, 2026
Redeeming ticket was easy...
Redeeming ticket was easy and smooth from the ticket booth. The universal experience has always been fun including the new epic park,
A
andreacU5420DW
August 19, 2026
Terribile experience
Terrible experience.
We decided to go to the park for the Harry Potter World.
Two of the main attractions were close all the day. They close at 10 AM and neverel opened again during the day.
BUT MY MONEY WAS GOOD.
Never ever again.
1人が参考になったと回答
事業者からの返答
Hello Andrea, I sincerely apologize for your disappointment with the availability of some of our rides during your visit and regret the impact this had on your day with us. I'll absolutely ensure your feedback is shared with the proper leadership teams and would love to discuss your visit in greater detail so we can see how we may assist you further. When you're available, please reach out to Guest Services at 877-589-4783, with limited international tolls, or GuestServices@UniversalOrlando.com, referencing your review and username. Thank you, truly, for taking the time to share your experiences with us. I look forward to speaking with you.
-Chrisy
M
Melissa_S
August 12, 2026
Great price, easy experience.
Was able to find great priced tickets to Orlando Universal Parks. The transaction was easy and my resort was easily able to print the tickets for me when I arrived.
A
amyhF1387WC
August 6, 2026
life changing
IT WAS INCREDIBLE!!!!!! I'm 61 and I took my 42yo niece and 7yo grandniece but I may have had more fun than they did. Got a 2-park pass and a separate one for Epic Adventure. Did Universal Studios/Islands of Adventure the first day and Epic the second. Stayed at the Royal Pacific so we got early admission and express passes for the first 2 and separately got early admission/express pass for Epic. IT WAS UNBELIEVABLE. The parks are immaculate. Every single staff member we interacted with was helpful, eager, friendly and enthusiastic. I'm talking about a popcorn vendor trying to help you figure out the best seats for the fireworks. They either pay these folks well, pick folks who love the work or both. The rides were UNREAL, the constant movie music makes you feel like you're living an epic adventure, the prices were not bad, we were walking distance to Citywalk and the first 2 parks, we even got to pool hop to a different resort our last day. I can't describe the magic of those parks. The loving detail, the wild high tech immersive stuff, the whimsy, the drama..... it's just beyond words. And I am not easily impressed AT ALL. I'm jaded. Not for these days though.... I felt like a teenager again. I'd live there if I could. Well, not really but I'd go back in a heartbeat and hope to soon. I have not a shred of desire to do Disney, but I'll never ever forget the movie magic of Universal. It really is lifechanging. Don't miss it.
事業者からの返答
Thank you so much for this interstellar 5-star review, Amy! I absolutely love seeing the unbelievable experiences your family enjoyed together during your adventure around our Universe, and that our Team Members helped you plan and navigate our different immersive worlds. It's wonderful to see how transformed you became when in our cosmos. I can't wait to welcome you back for another unreal journey among our stars. When you return, I encourage exploring the fun at our water theme park, Universal Volcano Bay - I could spend all day floating along TeAwa The Fearless River and then grab a cone from Koka Poroka Ice Cream Kona!
-Chrisy
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Honora_B
August 5, 2026
Highly recommend!
I’ll definitely utilize Viator again! It was a smooth process and we had a blast at Universal, Epic and Islands of Adventure!
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