Trip advisor canceled at the last minute—too late to arrange any alternative. No compensation other than a refund.
事業者からの返答
Hello Lee,
I understand how frustrating it must have been to have your tour canceled at the last minute, especially when there was no opportunity to arrange an alternative. Despite our best efforts, we were unable to secure a suitable host, and for that, we sincerely apologize.
We also understand your concern regarding compensation and while the refund has been processed in line with our policy, we recognize that this may not fully reflect the disruption to your plans. We regret that rescheduling was not possible in this instance.
We truly hope you’ll consider giving us another opportunity in the future to provide a much better experience.
Best regards,
Sheenah and the City Unscripted Team