We used Viator and they booked us through City Unscripted who asks the questions and pairs you with a guide. We were matched with Justine and she was amazing! There were 5 of us and we all had an amazing time! Justine was able to help show us how to use the local transit and showed us amazing places as well as recommended many others! We got to see Tokyo Tower and book tickets to come back later, the Imperial Palace, Hama-rikyu Gardens, and Zojoji Temple. We walked a lot this trip and this was our highest step day!
事業者からの返答
We're delighted to hear that you had such a great time exploring Tokyo with Justine. It's fantastic that she was able to help you navigate the local transit, show you some of the city's highlights, and share recommendations for the rest of your trip.
R
Roving23979734318
March 29, 2026 · via Tripadvisor
Katsu (Goreilo) is the way to go!
We had a half day tour with Katsu (Goreilo) in Tokyo. It was great - exactly what we wanted. Our main concern was getting around the subway and train system so we asked Katsu to make that education part of the tour. He took is to the Imperial palace, Meiji Shrine and Ueno Park by the local transportation. On top of that he took us to Tokyo station and explained how to get to Hiroshima on the bullet train. He was very patient and knowledgeable but most importantly he looked after us and made sure we understood what we were doing. We are not from an area with any type of public transportation so we were intimidated but after our time with Katsu we we confident enough to maneuver around the city and to different cities. I absolutely recommend using Katsu. I will guarantee our vacation would have been much more disappointing without him. This is the way to understand Tokyo. In addition we are not a young couple - we are in our early 70's but we were able to keep up but it was a great time for us.
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事業者からの返答
We’re thrilled to hear that your half-day experience with Katsu in Tokyo was exactly what you wanted. It’s fantastic that he was able to guide you through the subway and train system, show you key sites like the Imperial Palace, Meiji Shrine, and Ueno Park, and even explain the bullet train to Hiroshima.
We’re especially glad to hear that Katsu’s patience and knowledge helped you feel confident navigating the city and beyond. Your kind words about how he looked after you truly highlight the personal touch he brings to every experience.
H
heidi_k
March 27, 2026 · via Viator
Tomo was a great guide with her knowledge
Tomo was such a good guide. She answered all of our questions, showed us some amazing special areas in Tokyo. We loved that she helped us understand the traditions and rituals in the shrines and temples. Our favorite was her showing us how to use the subway and suica cards. We Highly recommend her.
事業者からの返答
We’re also glad the guidance on using the subway and Suica cards made your experience more convenient. Thank you so much for sharing your experience and we hope to welcome you again on another experience in the future.
T
T2172FMpaulg
December 25, 2025 · via Tripadvisor
Great tours
We had an amazing two days with Amir from city unscripted. Very knowledgeable and kind, highly recommend! We would not hesitate to do another tour with this company or Amir.
事業者からの返答
We’re delighted that you had an amazing time with Amir and enjoyed your city tour experience. Thank you so much for your wonderful feedback! We’d love to welcome you on another tour in the future!
K
karen_g
October 1, 2025 · via Viator
Great start off to the trip
Chiara was very knowledgeable and has a lovely personality. She had no problem with meeting me at my hotel and took me to the spots I was interested in seeing.
事業者からの返答
We’re so happy to hear you enjoyed your time in the city with Chiara! It’s wonderful that her knowledge, warm personality, and flexibility made the experience so enjoyable. Thank you for your kind words!
M
Max_W
September 29, 2025 · via Viator
Keep your head, be patient, read the scene and think post in a quiet spot.
The crowds of people are hard to negotiate. You need a good tour guide like Taishiro. 100% certain. It is an expensive place, but the technology shops are just fantastic. The trains are virtually always near full regardless of the time of day and the signage is virtually 100% in Japanese characters.
事業者からの返答
We’re so glad to hear Taishiro made navigating the busy crowds such a smooth and enjoyable experience! It’s wonderful that his guidance helped you make the most of the city, from the tech shops to the trains. Thank you for your kind words and recommendation!
J
Joanna_J
September 18, 2025 · via Viator
Great experience
Mari is a top notch guide! She was warm, friendly, knowledgeable , energetic and sensitive to the needs of the traveler.
事業者からの返答
Thank you for your kind words! We’re delighted to hear that Mari made such a wonderful impression with her warmth, knowledge, and energy. It’s great to know she tailored the experience with such care and sensitivity.
K
Kiara_G
June 22, 2025 · via Viator
Wonderful tour guide who really tried to make the most of our time
Hiroko are tour guide was so lovely and so informative. She was in contact prior to our tour and helped organise a meeting place. We were delayed in meeting her but it was no problem and we didnt feel under pressure. 100% would book another tour if visiting again and would be asking for Hiroko to be our guide.
事業者からの返答
We’re so glad to hear that Hiroko made your experience smooth, informative, and enjoyable from start to finish. It’s wonderful that her communication and flexibility helped take the pressure off, even with the delay.
E
Eileen_e
June 16, 2025 · via Viator
Excellent experience
Use this service ! My daughter and I could not have been happier with our private tour of Tokyo with Ack!! Even before we left for our trip to Japan Ack had reached out to me and established communication about the tour via WhatsApp .Then again when we landed he sent a message saying Welcome to Japan which set the tone for our 2 week trip to Japan. Ack was very easy to talk to and his English was perfect . Ack was flexible , informative, energetic and thoughtful . Our tour was on our first full day in Japan and we became comfortable with the train system with him as well as walking all around and learning local customs . At the end of the tour Ack was kind enough to assist us in the purchase of our bullet train tickets . I HiGHLY RECOMMEND ACK for a tour of Tokyo !!
事業者からの返答
What a heartwarming review—thank you so much for sharing this! We're absolutely thrilled to hear how much you and your daughter enjoyed your time with Ack. From that first welcome message to navigating Tokyo with care and energy, it’s clear he made your first day in Japan truly memorable. We'll be sure to pass on your kind words!
M
marcel_m
April 17, 2025 · via Viator
Fun way to explore Tokyo
Great tour with lots of local history and interesting stories. Emir was a great guide and kept us moving and entertained. Fun for the whole family.
事業者からの返答
Thank you for the wonderful feedback! We are so happy that you and your family enjoyed the tour and that Emir kept things fun and engaging throughout. He will really appreciate your kind words!
